Customers call in for more info on their benefits or to change PCP (primary care physician). I learned more about health plans and how to to be more Patient with senior citizens. Management could have been better most managers don't know the product. Co-workers were great and caring The hardest part of the job was Patience both for members and the lack – more... of information provided to the Rep The most enjoyable part of the job is helping people – less
ROYAL CONSULTANT (Former Employee), Brooklyn, NY – July 8, 2014
Pros: free metro cards
Cons: honestly none, half hour lunch?
We were train for two weeks in the areas where we needed to learn how to apply a specific code to a procedure. We were require to fill a quota of two hundred completed claims per day, I was able to accomplish this 97% of the time, due to the work load, and system failures. ( there was always a problem with the Facets/Maces system applications). We worked – more... independently on our workloads that was already in our queue each morning. The hardest part of the job was keeping up with the many different, ever changing codes. The enjoyable part of the job was just having a good job, working with good people and just accomplishing the work load for that day. – less
Customer Care Representative (Current Employee), Tampa, FL – July 2, 2014
Pros: helping people!
Cons: the first week of the month seems the busiest!
I am new to Tampa and new to working at Amerigroup (WellPoint). Its like a family. Oh course, any job can become boring after you keep doing it over and over. However, its the joy in helping someone or telling them that can get help. I love it. We have the best support system there and they are always doing something for to encourage us! I love it and – more... I really think you would too! – less
A great learning experience and supportive atmosphere
Customer Service Representative (Former Employee), Tampa, FL – June 16, 2014
It was a great job to work for. Im grateful for being given the opportunity to work for them with no prior experience. This job helped me realize how adaptable I am and my ability to learn and pick up on things so easily. Amerigroup has opened a lot of doors for me. Thank you!
Marketing Consultant (Current Employee), Atlanta, GA – June 3, 2014
Pros: not micro managed.
Cons: no benefits and i'm only contracted with the company.
A typical work day includes a lot of traveling to various destinations within Southwest GA region. I go to different organizations between an hour or two hours max. I provide individuals with information about Amerigroup and give aways such as, clips, pens, hand bags and etc. I've learned a lot about the company and the different types of service that – more... they can provide others with. I've also learned more about administration and time management. The management is not bad. I work alone, so I don't have co-workers that I interact with constantly. The hardest part of my job is traveling back and forth everyday. The most enjoyable part is the networking that I've made and to be able to provide service to others. – less
I am currently educating the lower income population understand how insurance works, educate population on medicare and Medicaid. Obtaining marketing events daily is an every day routine. Finding quality lead sources is a challenging task with the amount of licensed agents across tampa bay doing exactly the same thing its become quite difficult to find – more... locations where I am not faced with 3 other insurance company sales agents discussing their monthly calendar of events so we do not overlap. locations for events are not easy to obtain. The most enjoyable part of the sales jobs is helping the people obtain insurance and meet their needs. – less