Health Promotion, Team Lead Outreach Associate (Current Employee) – Houston, TX – June 23, 2015
Calculating, developing and organizing monthly end reports to the management team.
Assisting in special projects as assigned by manager.
Managing my team to ensure all assigned job duties are followed on a regular basis: coordinating work schedules, lunch schedules, approving time off, and addressing any issues within the department.
Supervised 7agents on a daily basis, telephonically to ensure customer service etiquettes are being followed.
Conducted monthly 1:1 meetings with employees to review monthly productivity addressing areas of improvement.
Coordinated team events and projects, i.e…. Christmas function, Thanksgiving potluck, Birthdays, March of Dimes
Performing the same duties as an outreach associate while maintaining the Team Lead role.
Coordinating telephonic care to neonatal members and conducting surveys in the effort to ensure medical care.
Making outbound calls to parents with members under age 21 to ensure yearly health exams under the THSteps program.
Working and supervising the ESRD (End Stage Renal Disease) database in contacting members to enroll in Medicare for Dual benefit coverage in conjunction with their Medicaid benefits.
Verifying Migrant Status through telephonic outreach.
Assisting in special projects as assigned by manager