Typically on an average day there is more than enough work to be done, however you can be pulled in many different directions.The management makes continuous changes without providing the appropriate communication.
Management is terrible, it's a zoo. No leadership and people do what they want, you get treated like garbage pretty much every day. It's going to outsource soon anyways so get out while you can, also you're allowed to be on any drug you want here, employees nod out at their desks and management is cool with it, don't do it!
Call Center (Former Employee) – Middleburg Heights, OH – February 9, 2018
This is the worst work environment that you'll ever experience. It could be a social experiment. The management was the worst and manipulative. They played games with all of the call center staff. They have everyone multi task jobs and pay you next to nothing. The building is disgusting and the cubicles are an embarrassment. This is hands down the worst place to work and no one should ever subject themselves to this kind of harassment.
I learned to drive a lift truck/cherry picker here and the basics of warehousing. It was a good job to gain experience. Pay was bad ,and management was horrible, health and other benefits were good, HR department is a joke and will throw you under the bus. Stay away if you want to be happy in life.
Buying Assistant (Former Employee) – Middleburg Heights, OH – December 7, 2017
This company is a nice place to learn excel and to learn how to juggle multiple projects at once. However if you are looking for training/development and career advancement then this is not the place for you. You will never receive any of that.. I worked on the merchandising department and after having several conversations with Human Resources and upper management I was told that development was not a priority.
sales (Former Employee) – Middleburg Heights, OH – September 23, 2017
New management group clearly there just to cut costs and prepare the company for sale. This is the only explanation for the enormous percentage of the workforce (50-60%) that was "let go". Mostly very dedicated and talented people with many years of service, it didn't matter to management. So unfortunate! Don't work here, you will be sorry. The culture is now one of fear.
Processing return product, refurbish to put back to stock. Learned computer skills, how to pack products. Responsible for training new workers in department. Enjoyed working with my co-workers. The change and uncomfortable temperature of the warehouse due to the weather.
pick/pack (Former Employee) – Berea, OH – June 3, 2017
Where to begin. Manager is a complete waste. Games, harassment, lies, bullying. Extremely immature. Go above him to HR and this is what you deal with. Supervisors aren't any better. Won't stand up against him and do whats right to keep the good employees from leaving. Would rather kiss his *ss for job security, apparently. So the good ones end up leaving as a result. Many, many, many of them. You reap what you sow :)
Former employee I started pick switched to scanning then switched to packer then switched to scanning then switched to stocking they move you from position without notice management is horrible all they do is belittle you if you work for returns your not allowed to talk!!! The place is a dump
Puller/Packer (Former Employee) – Middleburg Heights, OH – May 15, 2017
Where do I begin? The harassment from management or extremely rude employees? Good starter job to get into warehousing or manufacturing, but seriously you're better off at Walmart. You will, I repeat, you will, be harassed by the management. I worked there for three years. They didn't harass me much because my dad worked there and I did WAY more than I needed too, but just spend two weeks there and you will know what I am talking about.
Inbound Sales and Customer Service Representative (Current Employee) – Middleburg Heights, OH – May 9, 2017
I answer incoming phone calls. These are either orders from the 8 catalogs with possible upsells or customer service issues' I have learned to be empathic and understanding to the customers so that their phone call ends in a satisfied customer. I take about 65-80 calls per an 8 hour day. I enjoy talking to the customers but I have to handle the time so that I am not on a call too long. Unfortunately some customer's issues are hard to resolve, but I score high on the CFI surveys that customers answer. I work well with other agents as well as management.
Data Integrity-Credit Resolution Agent (Former Employee) – Middleburg Heights, OH – November 6, 2015
What was a great place to work has deteriorated since expansion when two other catalog titles were purchased several years ago. Benefits are good, medical, dental and life. Used to offer 401K match, but did away with match about 7 years ago. Company offered monthly surprises and end of year bonus alomg with company picnic. Now all of those have been stopped. Customer Service is pushed to sell sell sell. Service is secondary.
Daily had a morning meeting with my direct reports to discuss strategic planning of call volume and daily sales goal. Created & loaded leads (established customers) into our Outbound Dialer. Ensured all associates/direct reports were aware of calling plan, goals and using the appropriate sales pitch (adhering to all telemarketing guidelines...TCPA, FTC, etc.).
Direct Reports & myself would hold a quick morning meeting with the Outbound unit and advise of any contests that were running, recognize and celebrated successes from the previous day, hours and inspired them via any avenue appropriate for the day. In summary, we informed, educated and ensured all were on the same page for the day (goals, etc.) as communication is critical.
I worked with an intelligent, interactive, great personality traits group of Managers, Associates & Staff. We all ensured to create the right environment and led by example in every facet while being professional but making the job fun at the same time. Always requiring nothing but top notch Customer Service while reaching a variety of key components (calls per hour, average speed of answer, costs, sales goal, call sales scripts etc.)
More recently, with the downfall in economy and the companies numerous lay offs as well as annual merit freezes I would have to say the more difficult aspect of my management position was keeping my direct reports and associates who still held their positions to not worry so much about all of the above. To overcome, I ensured all my people were informed of the successes of the company and to put their best footmore... forward daily and setting their minds at ease. Positive Energy was contagious and we continued to push through the companies obstacles while maintaining stellar performance.
The most enjoyable part of my job was every day was different, the people were awesome and I was learning something new all of the time. Bottom line...The environment and The people made the unassailable difference daily !
customers are secondary numbers are most important. The hardest part of the job is trying to please the customer. Many escalated calls and no time is available to resolve. If you are on the phone more than the given time to keep call flow rate in their standings you are reprimanded and percentage is taken from you. they expect you to lie to the customer and keep the numbers up if calls are dropped due to you doing you resolving an issue it goes against you. Iloved my job but they expexted you to appologise at least 4 to 5 times and say we will look into the issue but then it goes nowhere etc. i work to please customers not deceive them for the sake of the companies numbers
great pay great benefits great coworkers great hours
poor management, priorities and lack of empathy for the employees to much deceit towards the customers