Ameristar Casinos, Inc.
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Management
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16 reviews

Ameristar Casinos, Inc. Employer Reviews

Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Best Employees; Worst Employer
Slots (Current Employee), St Charles MO –
Pros: paid breaks, employees
Cons: healthcare, bosses, hr, low pay, shady company work, biased towards certian employees
This is one of the worst companies to work for period. There is way too much favoritism and comradare amongst certian bosses and certian employees. The bad employees continue to stay bad becuase they are friends with the bosses, and the good employess have to pick up the slack for their lack of work or they end up getting fired for dumb reasons.

They – more...  have millions and millions of dollars to waste on major projects, yet they can't afford to give someone a dollar raise a year - only up to a quarter a year.

The employees are grossly underpaid for their work, and the bosses are grossly OVERPAID for their work.

Also it sickens me that certian rules only pertain to the actual employees yet the bosses seem to be immune (I.E Carrying a soda or coffee onto the casino floor while making the rounds with guests, making the smoking breakroom their "office")

At this company, their is a no fault point system. This point system allows for employees 9 points for their entire employment. This seems fair - except for that for one point to fall off you have to wait an ENTIRE YEAR for it to disappear. There are no sick days, even with a doctors note, except if you miss more than 4 days BUT you still end up with two points that still take a year to fall off.

Recently, for the older employees, a new progam was implemented earlier this year. Previously, before this point system that is in place now, people used to be rewarded with free call off days, or credits. However, the people who had these "rewards" were quickly rewarded. This year, these credits were deemed as "points" and were added to their points record - because the company deemed that it was unfair that certian employees had credits and others did not. So in a sense, a reward that was given to an employee was now being deemed as a punishment.

The fact that this employer has never had a major lawsuit because of this new tactic is beyond me. But because of the economy, people are job scared, and they should be.

The healthcare is possibly on of the worst in the country - probabaly behind walmart and mcdonalds.

The unemployement system this company has is one of the worst I have ever heard of. No matter what the reason, if the employee was fired, they quickly DENY their unemployment. They find any reason to fire someone - if the labor isn't needed- just as long as they don't have to lay them off and pay them. They mess with peoples money and livilhood even though the employee is the one who pays into their unemployment insurance.

This company, when it comes to unemployment denial, they claim the former employee performed "misconduct". Usually, after the appeal process that former employee is rewarded their RIGHTFUL unemployment money. HOWEVER, it is a SHADY thing to mess with someones livilhood.

The Upper Management of this company are all bumbling idiots. The HR department is useless, except for if you need a copy of your paycheck stubs.

They only way to get anything done around there is to threaten with legal force - the thought of sending their imebecile laywer into a legal dispute is simply awful to them.

A few years ago, a major layoff happened were nearly half of the employees were laid off. For this procedure, this company had nothing but class. First of all, there was a Missouri Gaming Officer as well as a HR representative and each departments' respective director, waiting by the front entrance. Here, they had us lined up in single file as they scaned our badges to see if we had been terminated or not. From here, if you were spared, you were allowed to go to work. If you were not, you were sent to HR to turn your stuff in - where they bid you good ridiance and no hard feelings- and be walked out by a security officer publicly infront of everyone else.

Many employees are not from this region, many of them had to drive over 45 mintues to get to work that day. Only for them to find out that within the first 15 minutes that they were unemployed. They lined us up for a slaughter, for humiliation, yet they couldn't make a simple phone call to those who were to be laid off.

To top it all off, even during the massive layoff..OVER 48 OPEN POSITIONS WERE POSTED FOR EMPLOYMENT. And over half of these were FULL TIME POSTIONS. Even more incriminating, for the SAME DEPARMENTS where people where being laid off from.

Cutting costs?....

I do not regret working for this company - frankly because I am only part time - however i do regret never taking them to the EEOC for some of the practices that they have.

If you're in need of some quick money and you honestly do not care about it, and you plan on leaving right away, then this place of business is the best for you.

If you're looking for a long term career--then get your nose ready!

This is not a good place to work. But this is a good place to make easy money. Then again, strippers run into this same issue. – less
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JACKPOT
Cage Cashier/ Poker Brush (Former Employee), Kansas City, MO –
I work at Ameristar for 6 years. It was a fun place to work always busy..I'm really going to miss my other co-worker, and my Ameristar family (POKER ROOM).....
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Productive and Fun workplace with great guest.
Customer Service Representative (Current Employee), Vicksburg, MS –
Pros: great team members
Cons: no sick days.
A typical night at Ameristar. I work the grave shift and the hardest part is staying awake. I work with a great crew and we often look out for each other. When we are not providing a guest with great service, we laugh and talk to stay awake. The Superivisor on a our shift is great and fun to work for. She always listen to our concerns and take them – more...  in consideration. By working the late late shift we hardly come in contact with management. The most enjoyable part of the job is knowing regardless of how you are feeling, when you enter the doors of Ameristar someone will make you smile. – less
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Fun exciting place.
Customer Service Representative (Former Employee), Saint Charles, MO –
Pros: met nice tourists, exciting, music.
Cons: work at night.
Greeted customers. Handled customer complaints, Worked turnstyle. Gave customers food and cigarette comps.
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a productive and beneficial company to work for.
Sanitation Supervisor (Former Employee), Saint Charles, MO –
Pros: excellent benefits, great hours
Ameristar is a great company to work for,excellent benefits,great employees a very good management team who care about you on and off the job.And also this company gives great opportunity to advance and grow within.
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Great Benefits
Floor Supervisor (Former Employee), Council Bluffs, IA –
Ameristar has wonderful benefits including an employee break room with a good variety of options. They offer free soda, milk, and juice for the employees in the team dining room. Great place to work!
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Fun place to work.Lots of diversity
Casino Supervisor (Former Employee), Council Bluffs,Ia –
Pros: great employee dining room, dealer breaks every hour
Cons: open 24/7 including holidays, late hours.
I loved working at Ameristar.It is like one big family. Great guest service.Great teammates.Wonderful managment team
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Mainted high level of confidentiality
Lead Slot Attendant (Current Employee), East Chicago, IN –
Provided quality customer service
Coached,Monitored, and developed team member performance
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Exciting and Fun- filled
Buffet Host (Current Employee), St. Charles, MO –
Ameristar Casino is a high engery place to work. I love the environment and the employees.
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Well rounded and Cultured work environment
Beverage Warehouse Attendant (Current Employee), St. Charles Missouri –
Ameristar Casino holds very high standards and specializes in the best internal and external customer service.
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I enjoyed watching and helping guest at the Casino
Marketing Rep (Former Employee), St. Charles Mo –
Pros: it was fun greeting guest at the casino.
Cons: the cons would be sadness in losing their money.
This was a very exciting job, that i liked very much. Always greeting guest, and meeting new people.
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Fun and Different place to work.
Warehouse clerk (Former Employee), Black Hawk –
Pros: free lunch
Cons: breaks where always different.
I helped receive food tucks also put away product in the correct places. I did cycle count for dry and cooler. I have held a gaming license also drove a box truck transferring food from offsite to casino.
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Best place I've ever worked!
Executive Pastry Chef (Former Employee), Council Bluffs, IA –
Pros: great work environment.
Cons: had to carry a pager 24/7.
I was a first-time manager and Ameristar had in-house training, which helped me immensely. They believe in giving their staff the tools they need to do their jobs, and one very important tool is training! Management was very supportive of continuing education and picked up the tab for classes I took to further my skills. Wonderful place to work! You – more...  will be recognized and rewarded for a job well done. – less
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divesified enviroment
gift shop clerk (Former Employee), kansas city,mo –
Pros: recognition of hard work
Cons: point system
ameristar has multiple religions that work for them who you can get to know and learn from
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Great place to work
Cook 1 (Former Employee), St. Charles –
Pros: great pay, benefits, work enviroment
Working at ameristar it was great. They had great benefits along with the pay. I moved up in the company quickly with the help of management.
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Customer service oriented and fun place to work
Dealer (Former Employee), Kansas City, Mo –
Pros: 20 minute break every hour
Cons: smoking establishment
Ameristar Casino was a fun atmosphere to be employed. The company took great pride in providing exceptional customer service while at the same time maintaining the integrity of the games being dealt.
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About Ameristar Casinos, Inc.

Ameristar Casinos, Inc. (ACI) is a developer, owner and operator of casino entertainment facilities in local and regional markets. – Read more