Ameristar Casinos, Inc. Employer Reviews

Great looking place, wonderful guests, break room is fantanstic!

The environment is fun but technically challenging. The leadership has its moments but for the most part open to suggestions and encourage one to succeed!

I learned a great deal from Ameristar. How to organize and operate a large scale banquet department. Implementation of an in house training program to acquire temporary help for special events.

the most enjoyable part of the job is the trouble shooting portion for me

What I liked:

-Fun place to work, there's always something going on
-Co-workers really are friendly and become your second family
-Meet all walks of life
-Advancement is quite easy if you want it
-Your department really does work with your schedule
-You get to dress up in business attire if your a dual-rate or higher
-Pay is great
-If you need a day – more... off and give them a notice your more than likely get it (every time I did, I got my day off)
-Depending on the situation and season you could be let off work early
-They will teach you everything you need to know about your job before you "on your own"
-Lockers are provided to place your belongs in
-Biggest & nicest casino in Colorado
-Very high tech
-You really can grow in this company in any department. It might start off as a job but you can turn it into a career
-Learn a lot about the casino business
-Learn about guest service
-It's a huge casino and hotel

What I didn't like:

-If you walk past or in the area of where a person under the age of 21 is without carding them and their on the gaming floor or worse gaming you will get written up (and if it happens a lot you could lose your job) so pretty much if you work anywhere near or on gaming space your ALAWAY'S stressing because you don't want to get hit with a "minor"

-The commute on a good day with nice weather one way to work is a minimum of 45 minutes and if the weather is bad it's at least an hour + one way

-You do get discount tickets to catch the bus up to work but it sucks. I only caught the bus when the weather was bad.

-In some departments like security, food and beverage, and EVS the turnover rate is fairly high

-The food they serve is GROSS. Don't ever eat their chicken its never cooked and will make you sick.

-On Saturdays or busy days such as holidays your required to park on "the hill" and your brought down by a van. (which could make you late to work even if you arrived on time)

-Plan to always work holidays, and weekends

Helpful Advice:

-NEVER CATCH THE BUS ON ANY MAJOR HOLIDAY, trust me it's packed and you'll get stuck with a bunch of drunks and might even get stuck standing or worse their won't be enough room for you on the bus

-Bring your own food because the food they service will make you sick

-Make sure you ID anyone who appears to be under the age of 30 because you don't want to get hit with a underager

-Always bring a coat (even when it's hot) because you work in the mountains so it's always going to be cold up there

-If you drive see if you can find people to car pool with. It will save you tons of money on gas.

-If you looking for good tips or like to be busy hectic work environment try to work swing shift. That's the most busiest time for the casino. But just keep in mind if you work it you don't really have a morning or a night because by time you get ready for work and get there, work, and drive home the day is gone.

-If you like downtime work graves, it's busy when you start and gradually slows down and will pick up slightly when you leave.

-Day shift can vary most of the time it starts up slow and will pick up throughout your shift but if it's a holiday or weekend you'll be busy. But if you work day shift you really have to like getting up early. Most day shifts start at 7 so depending on how long it takes you to get ready and with a minimum of a 45 minute drive you will be up before the birds start to chirp.

-If there are any issues at work the 'open door policy' they have really is their to help you. Seriously the faster you bring the problem up the faster it will get resolved.

-If your looking to make money get a tip position. (Security does NOT except tips)

-You have to be on good standing and their for a minimum of six months before you can transfer to a different department. So my best advice would be to get hired in a department you really want to work for.

-Guest service is really stressed in every department. So make sure you like working with the public and can handle working with difficult guests.

-ALWAYS LOCK YOUR BELONGINGS IN A LOCKER! Theft isn't a major issue their but it does and has happened. So be smart and lock it up if you don't have a lock security sells them for $3. (It's worth it in the long run)

-Housekeeping and the dry cleaner are contracted so Ameristar's benefits don't apply to those departments.

-If you use the employee refrigerator put your name on your food or it will get thrown out. (It happened to me more than once)

-Supervisors and up positions are on a salary. So don't expect to make more. Honestly you get more work to do and you work more hours and you don't get paid more.

-If you park in the garage make sure you park on level 10 if not surveillance might notify security and they will make you move your car.

-Make sure to always have your gaming license with you if you don't have it you can't work.

-Just because someone has a wristband make sure to check their ID if they look under the age of 30. (because underagers still manage to get wristbands too)

Overall Experience:

Overall my experience with Ameristar was wonderful. I learned a lot of new skills and gained a better understanding of the casino business and guest service. I would recommend everyone to work for this company. There might be a few cons but the pros really do overweigh them. I made the choice to leave for personal reasons but would return in the future, because I miss this place. – less

Working for Ameristar was HARD work. But it was good experience.

great work enviorment
able to suceed easily and advance quickly

Always had rooms done in 30 min or less it was hard for a lil while being over wiegh but having this job helped me loose most of it

benefits are good and affordable. lunch is provided via a dining room, management can be difficult and frustrating to work with.

made reservations i learned how to make future guests really happy in which made me feel very appreciated.te management was good coworkers were very nice hardest part was telling a guest we had no room either at the hotel or in one of the restaurants or someone making a mistake and loosing a reservation and myself not being able toresolve the issue.i – more... enjoyed making people happy and leaving satisfied – less

good supervisors and good emplyee relationship. we also advised to be on time and i really loved the way our boss used to specified things and that used to make our job easy.

Don't be fooled by how much this place talks itself up. They will say anything to get you to work for them, but as soon as you start they turn into humongous jerks. This place sees you as nothing but a number and they don't care if you have personal problems or reasons why you can't make it to work. You get pointed anytime you call out or a half a point – more... if you're one second late. Be aware you only get nine of them. It's pathetic. Oh and don't even think about doctors notes. They won't take them. You have to be there one year before you earned the right to be sick and when you use a sick day it STILL counts as one of your points. Not really a sick day is it now.
Don't even get me started on how much the supervisors suck at doing their job.. They are NEVER around when you need them for an overbook or just need help with an upset guest. They hide away in their offices or go down to the team lunch room when they don't want to deal with problems. They even told us to tell our guests when they call that they are in a "meeting" anytime someone asks for one of them. Why on earth are they even working there if they don't want to actually do their job??? I can kinda answer that. Here is my opinion. The upper management has no idea what the hell goes on around there. They walk around all high and mighty but don't actually do anything either. We have gone to HR or the high up executives and they look at us like we are stupid. Their answer was always "I don't think any of our supervisors would behave in such a way that's against the Ameristar values" so they wouldn't even look into it. Our supervisors were constantly putting us in tears and we couldn't get any help from ANYONE. I feel they got their jollies from building you up then quickly tearing you down and making you feel like what you did was never good enough. If you think this is a good, healthy work environment and plan on taking the job, rethink this because your disposable to them. They can find someone to replace you just as quick as they handed you your badge. And don't think they won't.. – less

When working for Ameristar I felt like a yo yo being pulled up and down by a string.

When working for Ameristar I felt like a yo yo being pulled up and down by a string.

Little communication with management, not alot of opportunity for advancement.

This was a job that you needed to bring your A game to each and every day. I learned how to deal with co-workers, guests and management.
I went from cage cashier to banker and then Supervisor within 6 months fast paced but I must say I had a really great teacher our manager taught me, she is the key to my success plus I had a really great team to back – more... me up at anytime I could always count anyone of them to be there for me. I spent many a night balancing the cashiers and the bank, but always a good feeling knowing we balanced and all would go home with that feeling. Best part of this job, the people that I worked with and the guests, loved them all. I looked forward to going to work each day. This was my most fun job! – less

Everyone at Ameristar is helpful. No matter how new you are, they make you feel as if you have been working there for years. All of the people at Ameristar are so welcoming. The hardest part of the job is keeping up with all of your paperwork.

I was happy there , until I was laid off. I can't say anymore, as I am still bitter about losing my job!

A typical day at work included helping the company protect its assets and values. I had very little problems with the management, if any at all. My co-workers created a friendly environment when I first started working there. The most enjoyable part of the job was learning my role as a trainee and bonding with my co-workers.

typical day show up clock in get your daily assignment on where you would be posted some days the mangers weren't on there jobs and it wasn't ready. then we would be dismissed to relieve the other officers from the floor and do table fills wheel chair escorts and escort some overly intoxicated guest from the gaming floor. my coworkers were awesome i – more... enjoyed talking and bonding with them before during and after work. the hardest part of the job would be how the rules contradict themselves.the most enjoyable part of the job to me would be bringing smiles to the guest face with my guest service. – less