Claims Adjuster, Would rather not say, currently employed - August 22, 2016
Amica used to be an exceptional employer and a preferred risk insurer that sought and kept good business. Now it has a grow at any cost mentality that is willing to write poor business, and the front line employee experience of working for Amica has sunk to about the same level as any other garden variety insurance carrier.
Amica used to be well staffed so its employees could provide the exceptional customer service it is known for. Now Amica is jamming more and more work down it's claims employees' throats and trying to use gadgets and technology to bridge the gap. It's policy count is growing, all too often with sub par business, and the claims staffing is not keeping up.
Amica used to be run by claims background CEOs. Now it is run by an Accounting background CEO who apparently just looks at the numbers and not the big picture.
Amica has for years been ranked #1 in customer service. Those days will soon be coming to an end. 2016 may just be the year.
In the past, people stuck around for 30 years or more, even though they were eligible to retire. Now it is common to see front line people retiring after 28, 29 years and not sticking around after that. They are hanging in there and then getting out as soon as they can.
One thing has not changed, Amica is an RI based company where nepotism and buddy deals were practically invented. It sure pays to know somebody to get ahead. Nepotism abounded back in the day and it abounds now, perhaps even more so.
I am near the end of my long run as an employee and glad. It has been a good and steady ride, but I am about done. It makes me sad as it feels like a bit like a divorce, but in the end it was just a job. I did work and got I got paid. Fair enough, but try as they might to brainwash everyone with platitudes, actions speak louder than words. It is abundantly clear nowadays that Amica's employees are expendable units of production. It was not always that way, and that is too bad.