Great Company to work for as well as the amount of help you receive is phenomenal.
Customer Service Representative (Current Employee), Amsterdam, NY – August 9, 2013
Pros: pto time builds quickly each week, lunches are cheap and afforable as well as delicious, friendly atmosphere.
Cons: i do not really have any cons.
*Typical Day: Working online with chats and emails, occassionally taking on more responsibilities when I request additional work if I am slow.
*I learned new computer programs, how to handle customers efficiently and reasonably under many circumstances and the green screen order entry system.
*Management: The managers are great. They are always there – more... to offer advice and take / listen to any of our concerns. They are great at coaching us in the right direction if we are running into an error we don't know how to fix.
*Co-Workers: I get along with all of my co workers. Everyone is very friendly and helpful.
*Hardest Part of the Job: When everything is quiet and slow.
*Most Enjoyable Part of the Job: When I see that customer I just helped is happy with their service I provided to them and everything with this order is perfect! – less
Customer Service Representative (Former Employee), Amsterdam, NY – August 2, 2013
Pros: more than minimum wage, cafeteria, zumba one day a week
Cons: rude customeers, illiterate production team, irresponsible customer service agents, very cold, short breaks, high promo standards
$2.00 more an hour than minimum wage seems like a great gig... until you get out of the training room and start dealing with the customers and you finally realize how the company works. They care so much about making it seem like they care about the customers that they forget to ACTUALLY care about the customers. This results in the customer service – more... team getting sworn at and yelled at all day long - and no amount of money is worth being degraded all day and all night. Some of the hours were okay, but I worked 1030-7 and when there was mandatory overtime I was there from 1030-8. There's absolutely no time to do anything outside of work when you work those hours. For their full time permanent employees they offer health and dental, paid time off, etc. which is all great, but like I said I couldn't get paid enough to get reprimanded for another department's mistake. They hire lower-intelligence people for the production team and pay them less than the customer service representatives get paid, but that consequentially leads to a LOT of mistakes in the production department and shipping departments. Orders get sent to the wrong customers, the wrong imprints are on items, things are spelled incorrectly, it's all just a mess there - especially when it comes to the social media department. It's also FREEZING in there - you're not allowed to wear hoodies or have portable heaters so I would literally sit there shivering all day. They said the heat was controlled by someone who isn't even at that location. What?! – less