Great source of transportation if you have time to sight see.
Customer Service Representative (Former Employee) – Los Angeles, CA – January 30, 2017
Working with the public is a reward in it self. The work is not difficult it's pretty repetitive. These are union jobs and pay well. Employees in the company are in it for the long term. What makes the job challenging is the lack of team work, lack of communication between managers and employees, and lack of trust from managers towards the employees. This contributes to low moral and productivity. On the other hand one of the hardest part of the job is work with employees that are negative, some not all. For example you can go the extra mile for a customer and next to you is a co-worker being rude and demeaning towards a customer. Those actions alone would cause a hostile work environment. When passengers take the time to write a letter of commendation or sincerely thank you for the service, that is gratifying. Over all the company is as good as its own employees.