Amtrak Employee Reviews

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Overall it ok
Lead Contract Administrator (Former Employee) –  Washington, DCDecember 9, 2017
Working at Amtrak is ok, but some departments should undergo a management change. Too many long terms employees there. Nepotism is rampant at Amtrak and goes completely unchecked by management. Friends, family, cousins, uncles, brothers, daughters all work there and some in the same departments......Outside of that it is ok....
Pros
Rail pass
Cons
Poor management
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Crew briefings, safety briefings,. Diverse customer base teaching management skills requiring creative and sensitive approach to others.
Conductor (Former Employee) –  Harrisburg, PADecember 8, 2017
A typical day would start at 2 pm in the afternoon and end about 10 pm. During the aforementioned eight hour period we would generally offer customer service to 100-300 customers.
Typical management style in the company were generally hands off, which was overall preferred as most managers did not travel frequently with my crews.
Workplace culture can best be described as familial as crews spent an inordinate amount of time together and away from their families.
The most difficult part of my position were handling railroad operational delays due to mechanical or freight traffic problems. Also we often had customer problems that would interfere with other customers' safety and comfort.
The most enjoyable part of the job was meeting people from all walks of life and enjoying the train ride itself.
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If you crave insecurity...you'll love it
Director (Former Employee) –  Washington, DCDecember 7, 2017
4 bosses, 5 reorganizations, 1 bonus payout and 2 layoffs in 7 years. America's railroad is a crumbling giant cutting it's way to breaking even. There are better, faster, cheaper and safer ways to travel.
Pros
Free/reduced travel
Cons
Instability
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Fails to make logical business decisions
Director of Training & Development (Current Employee) –  Philadelphia, PADecember 6, 2017
Hardest Parts
Executives fail to fact check information so their decisions are made in vaccumm
Lack of Exectuvie support
Inability to change archaic rules

Most Enjoyable
Everyone at the ground level wants to do the right thing
Pros
Great People
Cons
Poor Leadership
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CYA leadership
Under appreciated blue badge (Former Employee) –  Washington dcDecember 5, 2017
Many people in the corporate office are being forced out by what is being called "position " elimination", but they continue to bring is contractors are 6 plus figures. You have directors who feel free to curse out vendors. Moral is horrible. The recent request for volunteers to seperate and known layoffs has really messed up the holidays for many. Very bad timing.
Pros
Onsite gym, pay, benefits. Training
Cons
Good oleboy system, management, no careet growth
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Great place to show what you know. Place allows you to set your schedule within prescribed deliverables. Management is present but doesn't hover!
Senior Lead Software Test Engineer (Current Employee) –  Washington, DCDecember 1, 2017
Typical day is busy. Learned a lot of new applications. Development, business stakeholders, management all collaborate and provide support -- a big deal and great help; especially for new-comers onboarding. Workplace is inviting but can be a bit reserved until you break the ice. Getting to know people is the greatest part of th job -- everyone wants to see a project succeed.
Accomplishment is the best feeling at the end of the day!
Pros
collaborative work environment
Cons
DC offices bit tired, better offices elsewhere.
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Excellent benefits.
Electrician (Former Employee) –  Sunnyside, NYDecember 1, 2017
As a former employee who was forced out due to poor personnel hiring and management, I am not the ideal person to write a review. My coworkers and benefits of the job were great. The consistent turnout of upper and middle management created an atmosphere that restricted the completion of many projects during my employment including but not limited to the Renovation of the Post Office (to become the new Pennsylvania station), the East Side Access Project, several of the emergency shafts, and most of all there tunnels. But I digress, it’s a great place to work.
Pros
Personnel, paid holidays.
Cons
Consistently under paid, for the work being asked to do. Frequent Union negotiations with new benefits.
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Probably somewhere to avoid
did what I did (Former Employee) –  DC - District of Columbia, DCNovember 29, 2017
AMTRAK is a quasi government HR driven culture with unclear direction for the future. Leadership focused on obtaining government funding while HR put out employee fires and got caught in "drama." Would have liked to see executive departments inspire employee development and productivity but instead, outdated ways of thinking prevailed. Promotion culture and succession planning did not exist. It was tough to be inspired!

Starting from top down, and partly due to the all too frequent organizational change, a culture of insecurity and "unaccountability" existed as ownership and responsibility were in an eternal state of fuzziness. At times, weak management and process enforcement created inefficiency and poor cost control.

On the positive side, pay and benefits were decent and it was impossible to be fired. Good people left after they got fed up opening up the path for middle of the road performers to feel safe and secure that they will always have a job.

Somehow, there are still lots of good people at AMTRAK. Maybe they can help change AMTRAK for the better?
Pros
Competitive pay and benefits
Cons
Management, Slow to make progress, Work culture is draining
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Time to Go
Service Desk Manager (Current Employee) –  Atlanta, GANovember 28, 2017
workplace culture is horrible at the moment. Many managers are only working to cover themselves. Team support is lacking. many changes happening with new CEO
Pros
Great location
Cons
management structure
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great place to work if you can handle the wheather
Various Positions (Former Employee) –  Chicago, ILNovember 28, 2017
overall great place to work. would make a nice career & room for advancement. all the proper tools for any specific job, training & safety is tremendous
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Review of Amtrak
Principal Change Management Specialist (Former Employee) –  Washington, DCNovember 28, 2017
Good place to work. i like working for a well known company. the work life balance was good and the travel discounts and benefits were on par with the industry.
Pros
work-life balance
Cons
career advancement
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Biased management
Customer Service Representative (Former Employee) –  Riverside, CANovember 28, 2017
Although I learned a lot here, I cant say my time was enjoyable. Management would change policies at the drop of a hat and the union would do very little (if anything) to protect employees. Specific managers would play favorites with certain employees while victimizing others.
Pros
Benefits, pay
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Working as station manager
Station Manager (Former Employee) –  New York, NYNovember 20, 2017
Managed and directed all passenger and train-related activities and crew involving station operations, ensured an efficient passenger focused and well organized operation in compliance with Amtrak’s industry regulatory policies and procedures.
Overall areas of Leadership Operations and Focus:
Pros
good place
Cons
long hours
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Good company
Management Employee (Current Employee) –  Jacksonville, FLNovember 17, 2017
The culture at Amtrak is hard to get used to but I liked working at Amtrak. Like most companies it has it's ups and downs but all in all a good place to make a career if you start early.
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Unstable Work environment
Assistant Conductor (Former Employee) –  Chicago, ILNovember 16, 2017
Unstable work environment. Unhappy employees. AWFUL Management. Clueless about RR responsibilities. Managers who have NEVER worked in the Industry treat Employees poorly..... Making the job MUCH harder than it is.
Pros
None
Cons
Incompetent Management
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Productive environment
Senior Retirement Programs Consultant (Current Employee) –  Washington D.C.November 13, 2017
Amtrak is a great place to work. I found there was a lot of work to do for employees and many projects that need to be done. There were still many shortfalls in the benefits package and how things were communicated to current and ex employees.
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Laid back
Station Caretaker (Current Employee) –  Hattiesburg, MSNovember 12, 2017
Very laid back, good environment and people, clean building great alarm system too high on renting the rooms out but overall it’s an awesome place of employment
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Changing fast-paced environment
Manager of Internal Audit (Former Employee) –  Washington, DCNovember 9, 2017
Amtrak is a great company to work for but needs improvement on career advancement.In order to move up, it seems you have to know someone or just create a position for yourself.
Pros
Work-life balance
Cons
Lack of career development program
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This organization lack leaders with the abilty to lead people.
Budget and Planning Manager (Former Employee) –  Washington City, DCNovember 8, 2017
I enjoyed my job especially meeting the needs of my internal customers, however leadership lacked key skills needed to effectively manage people. I would not consider re-employment with Amtrak.
Pros
Free train rides for employess including their dependents
Cons
lack of communication and leadership
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Fast paced, stressful, but rewarding
Deputy Division Engineer (Current Employee) –  Philadelphia, PANovember 5, 2017
There is always more to do than there are hours in a day, but the work is rewarding and the people are good to work with.
You are allowed to be creative and there are plenty of opportunities for advancement.
Pros
free rail travel
Cons
stressful
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Overall rating

3.9
Based on 381 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
4.1
Job Security/Advancement
3.6
Management
3.2
Culture
3.5