Pros: great salary, benefits, co-workers
Cons: strict adherance to breaks, clock in/out times, low morale
This is a great place to work, even though a lot of the fun stuff (contests, company picnic, Olympics, holiday party) was discontinued due to budget cuts. This had a HUGE effect on morale (especially since management had their own swanky holiday party).
Management is concerned with your stats only, and you are being monitored at all times. If you do your job as you're trained to do, this is not a problem. If you have to have many bathroom breaks, this may be a problem, as you can only be off the phone so many minutes before it counts against company time.
The salary and benefits are great, and co-workers are the best (both management and rank and file).