Fast paced and fun inbound Call Center
Contact Call Center Supervisor (Current Employee) – Saint Louis Park, MN – September 2, 2015
On a daily basis, i worked with the agents on my team (14+) to assist them with their sales goals. I would use one on one coaching, call reviews, both live and previous, and point out best practices to be used. I started as a CSR in April 2012 and with the support and training of management, i was promoted to a Call Center Supervisor within 3 years. We worked hard, but we also had fun with daily, weekly and monthly sales incentives. We would plan team and inter-team potlucks on a monthly basis with festive themes. I really enjoyed working with my team. If i could help them build their sales ongoing and help them make more money, as well as the company, it gave me a certain satisfaction that i was able to help make someone professionally better and proficient.