Pros: nice bathrooms
Take inbound calls from customers in need or service on their appliances.
Learned how to process service requests.
the BIG CONS:
They expect every call to be under 5:30min or less.
While this may not be an issue at any call center at this one it is, because they do not have the supervisor staff to handle escalated calls so if you have a customer asking to speak to a sup you will be on hold forever, adding to your talk time. They do have a sup call back template but if you or a previous rep has already tried this you will have to wait on hold 15+ min which will impact your talk time.
Another big con is that their "info line" is also short staffed so if you have a question about a certain process while on the phone with a customer you will be on hold for an info line rep for 2+ min which also impacts your talk time.
In most companies they will warn you about clocking in late and that it will get you in trouble if it continues. I never had this issue I was on time every time even on breaks. On the other hand, they warned me about clocking in early one time 7 minutes early and another time 5 minutes early.
Their workforce management will constantly monitor and pester you if you are on any call over 10min, they will send you an email to call info line if you need help but if you call the info line you will be on hold so what solution is that?
They will also bug you and call you if you are on ACW (after call work) for over 15secs and tell you what is going on? tk the next call!
If a customer hangs up on you, you have to be on acw to notate the account but I guess to them it doesnt – more... matter.
They micromanage you and pester you even if you are doing your job. They make you feel as if you are a little kid and not doing your job. I left this job because of this, I was doing everything right, didnt have any attendance points, no late arrivals and my handle time was right around 6 1/2 last month. It just got too annoying and not worth the pay.
They start English speakers at 12.50 and Bilingual Spanish speakers at13.50 – less