Customer Solution Agent (Current Employee) – Provo, UT – November 27, 2012
I loved my position as a work at home agent. Now that position has been eliminated. All agents are now called in. When I first began working with the company it was a breath of fresh air for a large corporation. None of the back stabbing, very high energy and positivity.
Since growing, through the work of its agents, it's now cold, lacking in care of its employees and customers who literally make their business.
we had free bagle thursday, and video games in customer support to relieve the stress
all the above is gone, employee morale is low, job reviews batter worker morale. seem to guarantee worker will fail. you do nothing right.
Good product, great people, lackluster interdepartmental communication
Customer Support Associate (Former Employee) – Orem, UT – January 30, 2018
I worked at Ancestry for nearly 3 years.
Pros: The coworkers were great, customers weren't as nightmarish as other call centers, and the office culture was hard to beat. Free cereal and coffee machine, as well as daily hot lunches. (Though you had to pay for them.)
Cons: Often times a major change can happen without prior notice. In one such case, we announced the discontinuation of a product via email to our members, and the phones were slammed immediately. The problem here was that those providing support were actually the last people to know about this rather vital piece of information.
Great people working in the call center
It can feel like corporate is an entirely different entity from member services.