Customer Solutions Associate (Former Employee) – Orem, UT – May 3, 2017
This was a great place to work and I enjoyed my 2 years here! Management is great overall though there are definitely improvements to make. Benefits and pay were the best out of any job I've had and this I really enjoyed! Co-workers and trainers were also pleasant.
Great benefits, good & steady hours with plenty of OT opportunities, Pto, Vto
Updates to job or software aren't always communicated
Ancestry call Agent (Former Employee) – Worked from home. – May 1, 2017
Really great company to work for. Always have help from multiple supervisors. Everyone is so kind and Polite. As long as your job is done there is no complaints at all. I really loved working for them.
Solutions specialist (Former Employee) – Orem, UT – March 5, 2017
They only care about money. They make everyone work all but two days per year. Ok, it's a business, but it's a lot of trash saying you have to work everyday to support people about their pointless ancestry questions and listening to complaints about hey are Native American when heir DNA says the aren't. I hate this job. They also really just don't care. RPM- the people who are over scheduling and what not are lazy, but when there is an actual family emergency they laugh and say you can leave unless you talk an attendance point- dumb! My manager was great though, but his manager wasn't worth much. Good thing I had a night job at the local cat walk.
Free cereal and hot chocolate
Bad work life balance, management that only wants to look for negatives and not acknowledge the positive things, bad environment, management gets in trouble and others have to pay for it
Many engineers have left, the rest are looking or are new
Sr Software Engineer (Former Employee) – Lehi, UT – August 30, 2016
Ancestry used to be a great place to work for software engineers. But is has continually gone downhill. They used to give stock. Now they don't. The management said that stock was only for "people like them." Management doesn't care about the people. They are all just waiting to cash out.
Why do you think there are so many job openings at Ancestry?
I on the greatest Mamagers of my life. I will miss him
Data Center Engineer (Current Employee) – SLC, UT DataCenter – July 10, 2016
I came in and check the tickets that came over night. I maid repairs a go the servers back on line. I then moved to my three backup environment, and ran the Exchange Backup reports, The CDPE reports and Ancestry.com backup reports. Any restores that need to be restored that morning,
At Ancestry I learded Microsoft Office, and all Microsoft Operating Systems, (10years), CommVault Storage Backups (5years), Vmware and Hyper-V virtual environments (6 years),
Customer Service Associate (Former Employee) – Provo, UT – June 28, 2016
A good company to work for--if you can meet the call time limitations. Good pay and benefits. Management does care--but there are metrics that must be met. It's great to be able to help people out, but sometimes there are customers who should not be around any technical equipment (computers, tablets, smartphones) and many struggle with the on-line services Ancestry provides.
Member Services (Former Employee) – Provo, UT – January 18, 2016
I worked here for five years. When first employed, Ancestry was a great company to work for. Management valued Member Services and created a great atmosphere for their employees. Over the years, they have turned member services into a typical 'call center' atmosphere with very scripted responses to their customers. It has since had a steady decline with over all satisfaction. There is no job security and no way of moving up within the company (other than staying just within member services).
Archival Digitization Specialist (Former Employee) – Provo, UT – November 21, 2015
I really liked the company, they took care of the employees. They offered free breakfast for everyone each morning along with free fresh fruit and for those with a sweet tooth they had free soda fountains and frozen yogurt each day as well. The work was fairly simple and repetitive but still fun to do. Supervisors were always super helpful and very approachable.