Company changes have made great strides towards failing the customer.
Pros: the" old guard" is still able to save their future
Cons: the" young gun" management is still blaming service techs for the problems.
Anderson achieved growth with their original style of doing business. Unfortunately they fell into the trap of believing that they could reduce costs by reducing the expertise of technicians and thereby reducing the quality of service to the customer. They will end up closing office doors like other companies that insisted on fixing something that was not broken.
Don't go here, but watch for a miracle reversal of management.