Andrews Federal Credit Union Employee Reviews

Found 20 reviews matching the search
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Caring and fun workplace
MEMBER SERVICE REPRESENTATIVE/ TELLER (Former Employee) –  Belgium, EUROPEApril 9, 2017
At Andrews FCU you are not just another employee, you are family. I miss working with them greatly, they have been by far the best place of employment. Only wish they had more branches that reached the west coast.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Nice company but small
Member Service Representative (Former Employee) –  Suitland, MDOctober 10, 2016
Andrews Federal Credit Union is a nice company to work for, but sometimes you can be told that you will be doing one thing and the rules change and it may not be what you signed up for. The position did not include sales and then afterwards it was required.
Pros
Great meetings and great gifts, free savings and checking accounts
Cons
Good health benefits.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great benefits and flexibility
Head Teller/Financial Service Representatives (Current Employee) –  Trenton, NJJuly 28, 2016
Terrific company as a whole, on the flipside there is very little to no advancement within the company regardless the overtime you put in or members you encourage you generate business to.
Pros
Benefits and pay
Cons
Lateral momentum for promotion
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Bad for Temporary Employees
Loan Servicing Specialist (Current Employee) –  Suitland, MDJuly 20, 2016
If you come in as a temp you will wait 6+ month to get hired. The hiring from temp to permanent can take up to a year. For Full time employees they offer good benefits, match up to 6 percent for 401k. Good work/life balance.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
creating a fun high energy environment
Teller Training Specialist (Current Employee) –  Camp Springs, MDOctober 8, 2015
Very involved with community outreach as we educate our neighbors on saving for the next season in their life.

We believe that an inform member is in a position to make better decisions for themselves.

Our vision is to be a world class financial institution that serves our global membership through out their lifetime.
Pros
Great benefits
Cons
need more professional development programs
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
I enjoy working with the member and co worker
Head Teller (Former Employee) –  McGuire AFB NJFebruary 1, 2015
The most enjoyable part of my job is helping older member. My manager was very helpful, I learned to smile and listen to member
Was this review helpful?Yes1No4Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive workplace
Telephone Sales & Service Representative (Current Employee) –  Suitland, MDDecember 2, 2014
A typical day at work is taking incoming calls from members and non members to answer questions, assist with account maintenance, and take member transactions. My co-workers are very friendly, helpful, and make work enjoyable. The hardest part of this job is trying to calm down irate members. The most enjoyable part of the job is being able to successfully assist a member because they really appreciate the effort that is put in to assist them.
Pros
Friendly employees
Cons
Short breaks, no room for advancement
Was this review helpful?Yes4No2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Credit Union
Part Time Teller (Former Employee) –  Burlington, NJNovember 20, 2014
At the Credit Union I was able to learn more about the selling part of banking. It helped me to get a better understanding of Banking as a whole.
Was this review helpful?Yes1No3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Senior Management Lacks Integrity and Doesn't Support Staff
Customer Service/Branch/Operations Associate (Current Employee) –  Suitland, MDOctober 16, 2014
There is poor communication from senior management. C-Level provides no leadership, no goals and very little insight on the direction of the organization. If you are new to the organization, your employment will be a revolving door. Middle management and staff are a great group of hard working people. Senior management doesn't value the quality and work ethic they bring to the organization. If you are looking for a company with sound business practices, collaboration among all levels of staff and an environment of helping others succeed, you should look elsewhere.
Pros
Compensation and benefits are average.
Cons
Lack of leadership, unequal treatment of staff, disconnect between C-level and rest of the organization.
Was this review helpful?Yes19No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive & Committed Team
Contact Center Supervisor (Current Employee) –  Suitland, MDOctober 4, 2014
Manage day to day Contact Center Operations. Review scheduling and staffing to meet service levels, Review Automatic Call Distributor statics, assist with phone coverage due to staffing and/or call volume. Provide coaching or feedback to team regarding performance. Provide assist to team with various member service functions or issues and handle member escalations when necessary.
Review current process or procedures for efficiencies. High level support of peer in the management of operations.
Pros
Employee Appreciation & Health Fair Activities
Cons
short Breaks
Was this review helpful?Yes2No5Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Integrity of Senior Management is very questionable.
former employee (Former Employee) –  Suitland, MDFebruary 12, 2014
Every one has their own agenda and members and employees are last on those lists. Google the CEO and his activities at previous CU.
Was this review helpful?Yes23No4Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A very good company to work which seems concern about it's employees..
Loan Servicing Specialist (Former Employee) –  Suitland , MarylandSeptember 3, 2013
Production workplace with staff meeting and holiday activities. Good team communication and job training on new equipment.
Pros
Good Location and good upward mobility.
Cons
Small work space.
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very Small corportate office
Member Service Representative (Former Employee) –  Suitland, MDApril 26, 2013
Mon-Fri 8-5
Small call center environment (20 employees)
Co-workers were great
There were a lot of miscommunications throughout the different departments. Most people didn't want to take responsibility if it wasn't their "job"
Pros
m-f and benefits
Was this review helpful?Yes7NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Work here as your last resort
Officer (Former Employee) –  MarylandDecember 16, 2012
If you like:
Inept and unqualified executives
Total lack of leadership
HR leadership that is 100% politically motivated
Back stabbing mentality

Then this is the place for you !!
Pros
benefits and compensation were good
Cons
very low morale. "leaders" don't care about the workers.
Was this review helpful?Yes11NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Low morale and little communication between management and staff
Mortgage Servicing Coordinator (Current Employee) –  Suitland, MDSeptember 9, 2012
With a long time employment many management changes and shake ups. Great benefits.
Was this review helpful?Yes8NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Best Place to Start Your Financial Career
Executive Assistant (Former Employee) –  Suitland, MDJuly 9, 2012
This was one of the best companies I worked for. Management was friendly and willing to teach you the ins and outs of the organization. They understood the balance of work and family obligations.
Pros
great upper managment and advancement
Cons
compensation was not as competitve as it could be
Was this review helpful?Yes1No2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
It was okay, was an "Ghetto" "non-professional" work environment
Temp- Distribution Specialist (Former Employee) –  suitland, marylandJune 1, 2012
A typical day at work i would have to come in log in my computer and edit addresses and send out bank summaries. Around maybe 10am i would have to start on Loan, Savings, and Checking deposits. I would also have to edit any errors in the customers file.
Pros
gained experience
Cons
no benefits working under temp agency
Was this review helpful?Yes2No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Multi-tasking
Loan Specialist (Current Employee) –  Suitland, MDApril 4, 2012
Typical day at work includes answering phones, disbursing loans, updating loan applications and assorting mail.Establishes and maintains files for letters, memorandums, and other office correspondence and arranges in alphabetical, numerical, and subject matter, etc. Photocopies material for mass mailings, internal distribution, filing, etc.
I have learned how to handle multi task on a daily basis without getting stressed out.
The most enjoyaable part of the job is helping customers when they need it most.
Pros
location is great. interacting with customers
Cons
short lunches, morale is down
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Financial Sales Rep (Former Employee) –  Andrews AFBJanuary 29, 2012
Fun friendly atmosphier to work at with an exception of few people very nice lace to work for.
Pros
pay and benefits
Cons
number of locations and advensment opportunities
Was this review helpful?Yes5No4Report

See more Andrews Federal Credit Union reviews

You may want to try:

Want to know more about working here?

Ask a question about working or interviewing at Andrews Federal Credit Union. Our community is ready to answer.

Ask a Question

Overall rating

3.5
Based on 24 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.9
Job Security/Advancement
3.0
Management
3.1
Culture
3.4

Andrews Federal Credit Union Reviews by Location