Experienced Medical Office and Billing Manager
Ann Arbor Consultation Services - Ann Arbor, MI

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3 to 5 years of management and billing experience in a medical setting are required for this position.

Schedule: M-F 8am - 5pm, 40 hours per week

We are seeking an experienced full cycle medical biller and front office manager. Approximately 50-60% of your time will be devoted to performing billing and collections activities. Approximately 40-50% of your time will be devoted to managing and supporting our front office staff. This is a working manager position, meaning that a significant part of your time will be spent in operational activities.

We are a high volume, multisite behavioral health clinic. We are well managed, collegial and committed to working relationships based on mutual need, benefit, responsibility and respect. We are not a "doctor driven" or hierarchical organization, and we recognize the value of the specific contributions of all of our staff. We are a great place to work if you enjoy having your workdays pass quickly and seeing the meaning full impact your work has on our patients, staff and the community.

Why Work for Us?
-Competitive Pay/PTO
-100% Company paid individual health insurance
-Stable Employment - No Layoffs, Downsizing in 32 Years
-Collegial, Professional Environment
-Opportunity to Learn Billing/Collections Best Practices
-Established Reputation for Quality Services
-Meaningful Work, Opportunities for Personal and Professional Development

Job Responsibilities Part 1: Full Cycle Medical Billing

-3-5 years full cycle billing in an outpatient setting
-Working knowledge of CPT-4, ICD-9CM coding and windows based computerized billing systems
-Ability to organize and prioritize work assignments in an efficient manner
-Consistent, accurate data entry
-Strong verbal and written communication skills
-Demonstrated history of following instructions to ensure accurate, timely billing based on company procedures and payer requirements
-Respectful, knowledge based customer service skills
-Experience with psychiatric practice/coding, major SE Michigan insurance plans

-Entering patient demographic/registration data with 100% accuracy
-Entering charges with accurate data-provider, date, procedure codes (500-600 per week)
-Posting patient and insurance payments efficiently and accurately
-Understanding and demonstrating mastery of the big picture and all details of the full cycle billing/collections process and procedures, billing software and payer requirements
-Follow-up, investigation of payment issues/insurance denials
-Assisting patients, office and clinical staff with billing questions, problem resolution
-Working closely with Co-Director of operations, developing mastery of process to seamlessly provide back up
-Strong written and verbal communication skills
-Interpersonal flexibility, attention to detail and multitasking skills

Job Responsibilities Part 2: Front Office Manager

-3 plus years of medical front office management experience
-Mature, professional, self directed
-Proactive in dealing with issues as they arise
-Able to bring solutions and recommendations to the Co-Director of administration without prompting
-Ability to learn and perform front office tasks when needed as a back-up
-Familiarity with policies and procedures including the ability to write new ones and or edit existing ones
-Ability to resolve and defuse tense personnel interactions, both with patients and internal staff

-Managing/supervising 3 crossed trained front office staff : Receptionist, Medical Secretary and Intake coordinator
-Filling in for receptionist during lunch hours and PTO as well as assisting with filing, medical records
-Ability to perform front office/receptionist functions including:
-Answering/routing calls that have opted out of our automated phone answering system, managing several calls simultaneously
-Checking patients in, accepting payments, scheduling appointments
-Ability to multitask and stay focused
-Ability to mesh with a high function, cross-trained front office team
-Great telephone/customer service skills

Job Responsibilities Part 3: Co-Director's Back-up

Position is designed as a growth position, in which there will be ultimate responsibility for serving as a back-up to the Co-Director of Operations
-Proficient use of Microsoft Excel/Word
-Experience/exposure to finance principles and analysis
-Experience with QuickBooks is preferred
-Ability to help with larger picture projects/issues, such as contract, insurance company issues and staff evaluations

-Ability to contact insurance companies regarding larger issue questions, such as changes in coding, policy changes, contractual changes and other big picture questions
-Serve as a back-up in processing payroll
-Assist in analysis of clinic operations

Are You the Right Fit?
-Do you like variety, multitasking, going with the flow?
-Are you also comfortable with structure, routine, following established procedures?
-Do you have the ability to switch gears based on the situation, rather than a "Steady-Eddy" with 1 or 2 speeds at best
-Are you good with computers, numbers, detail and customer service?
-Do you like working in a collegial, professional environment that values you for your contribution and is not "doctor driven"?
-Are you looking for a mutually beneficial, long-term working relationship?

Please email your resume and a cover letter describing why you are the person we are looking for based on your experience, personality and our definition of our needs. APPLICANTS WHO DO NOT SEND A COVER LETTER AS REQUESTED WILL NOT BE CONSIDERED FOR THE POSITION.

Location: SE Michigan
Compensation: Pay: $45,000 - $60,000 annually
No recruiters please.