Pros: positive reinforcement
Cons: short breaks, favoritism
A typical day consisted of basically taking back to back calls from doctors, hospitals and patients in order to get any medical services cleared through their insurance. Management was unfortunately not as helpful in the training/teaching aspect as some senior coworkers. The most difficult part of the job was explaining to any caller that this process generally could not be completed as quickly as they would have liked, The most enjoyable part of the job was simply speaking to all the different people and being able to go above and beyond to assist and inform the callers.