csa2 (Former Employee), columbus ga – May 22, 2015
Cons: employees are just a number...
Company was great in 08-09 then got rid of trainers to save money also let seasond reps go so they can hire temp at a cheaper pay rate after that all insentive gone and for customer service week u get a pen from the dollar store they don't care about there employees al all!!
This is a very good company to work for benefits are good.
Sr Nurse Case Manager for Senior Services (Former Employee), Atlanta, GA – May 22, 2015
A typical day starts at 8 am ends at 5pm I start out the day with a morning meeting with the non clinical staff to review the days assignment. I set the assignment for the clinical staff and have meets with management to review the activities for the day. Review, discuss and problem solve clients medical issues. My co-workers are the best group of people to work with. The hardest part of my job is not being able to resolve everyone's issue, The most enjoyable part of my job is being able to assist and resolved clients issues.
Claims Department Manager (Former Employee), Indianapolis, Indiana – May 20, 2015
Manage a site of 450 plus people Managing a team of 75 supervisors and customer service reps I've learned within these few years of managing I've developed better ways to handle situations and adapted to others personalities and see how where all different, and we all come and many shapes and colors and we all need treated with extra care.
Customer Service (Former Employee), denver – May 20, 2015
*Making outbound calls to members in a professional manner *Enrolling members into free programs that already included in their benefits *Verifying HIPPA *Taking Inbound calls from member that are enrolled into programs *Transferring members to speak with our nurses *Answering questions member have about the programs that are available to them
Productive, challenging (in a good way), and great co-workers.
Vendor Management Analyst Senior (Former Employee), Richmond, VA – May 20, 2015
Pros: The ability to work from home. Great team. Opportunity to learn new things.
A typical day at work was creating reports for senior management to track costs and external resources. I learned how to use SourcePoint and Fieldglass, make updates to Planview, and gained a more indepth knowledge of Excel so I could create pivot tables and do v-lookups. I had a wonderful team. We were spread out all over the country, but it didn't seem that way. Everyone was very helpful and great to work with.
Utilization Management Nurse Senior (Current Employee), Atlanta, GA – May 12, 2015
Pros: Reimbursement for health club, work from home.
There is definitely enough work to fill your day. My manager was very good. Easy to work with. Co-workers are nice. I worked from home for the last 5 years so I didn't have any personal interaction with my co-workers. We communicated via email, phone and IM.
Challenging environment with opportunity for advancement
Customer Care Representative (Former Employee), Indianapolis, IN – May 11, 2015
Pros: Free coffee
Overall a great place to work. Good benefits, opportunities to advance within the company. Environment for customer care reps could be a bit less stressful, with more in depth training given before being moved to the floor to take calls. There is a lot to learn in this position and most don't feel fully prepared before the transition. In all, the pay is decent and there are opportunities if you do your best in your position.
Enjoyable place to work with solid benefits, good pay and advancement opportunity
Actuarial Analyst (Current Employee), Indianapolis, IN – May 6, 2015
In my time at Anthem, I have enjoyed working with the team I joined. My manager clearly lays out her expectations for what I need to do. If someone's particular workload gets to heavy, my manager is adept at moving things to different capable members of the team. Work life balance is pretty good. Compensation was very fair.
Customer Service Representative III/Supervisor (Current Employee), Cincinnati, Ohio – May 5, 2015
Pros: Consistent work schedule
Cons: Recognizing that hard work does not mean you will make it to the top
Working inbound calls pertaining to customer accounts about policies. Gained knowledge of Medicare regulations and requirements. Worked with a great group of people who I could learn information from about products that were offered. The hardest part of my job I would have to state was not being able to help all the members with their concerns about how claims were processed, and out of network providers. The rewarding part when come when I would be able to help get claims re-processed of fees waived that a member should not have been made to pay.
CUSTOMER CARE REP (Current Employee), Harrisburg, PA – May 2, 2015
Taking incoming phone calls from small business owners wanting to get information about providing health care coverage to their employees. We provide them with information on what the plan includes and the different ones that can be chosen along with the pricing information. Sometime we assist with web navigation on the website that hold the information.