Customer Service Representative (Former Employee) – Portland, ME – March 30, 2017
If you want to sit in a cubical all day and not interact with anyone else this is the job for you...all you do is take call after call and you have peers reviewing you all the time to tell you what mistakes you made there were never really any warm fuzzy comments regarding your performance
Health Plan Advisor (Former Employee) – Woodland Hills, CA – March 29, 2017
management was constantly under heavy stress which is passed on to employees. There were some very good managers at the outset which was abruptly changed without notice. The caused a good deal of mental tumbling with the workforce.
Customer Service Representative (Current Employee) – Midland, GA – March 28, 2017
The company has a lot of positive goals but the actual inside workings are much less than positive. Leadership is lacking and information sketchy. You may be told by five different people five different ways things are supposed to be done which can leave you in limbo not really knowing the correct procedures. The job is nonstop, which I enjoyed, and during peak season they do require mandatory overtime. There is a lack of assistance concerning irate callers. Finding supervisors willing to take over the calls when members request is an everyday challenge.
Depends on which department you are employed in but it can determine your experience at Anthem
Customer Service Representative (Former Employee) – Indianapolis, IN – March 27, 2017
Anthem is a big company with big opportunities but you have to get a good start and have great management that will help you advance within the company . If you happen to be hired in a department where the management does not have best interest of its employees or support and celebrate its employees you will become burnt out and feel unappreaciated, overworked, and underpaid.
A lot of different opportunities
Ability to get to those opportunities, lack of empathy within management
Appeals nurse (Current Employee) – Norfolk, VA – March 22, 2017
At the time, nurses were overworked and underpaid. The nurse to patient ratio was 7 to 1. They had mandatory on-call to cover the shifts thar were short, not a good thing for someone who works 8hr shifts.
Claims Analyst (Former Employee) – Louisville, KY – March 22, 2017
The company always did different things to show they appreciated the job we did, they would take our families to amusement parks, or other parks for picnics have drawings for days off, extra money, holiday dinners etc.
Consumer Service Associate (Current Employee) – Middletown, NY – March 21, 2017
Anthem is a great company to work for. Like many the companies they make changes in order to fulfill needs of clients which means you have to be willing to change and be flexible in order to support business needs.