Productive and fun place with employee lounge, massager chair, television and Wii
Pros: 401k matching contribution, amount of pto, employee assistant program
Cons: departure of prior management and co-workers, current morale of department
Manage and coordinate action plans for daily operations and ensure customer inquiries are handled effectively while meeting cost, productivity and quality goals. Handle escalated issues, answer product-related inquiries, research broker issues and resolve discrepancies ensuring one call resolution.
I've learned in-depth knowledge of pre-sale questions, products, commissions, broker of record changes, membership transactions, underwriting, claims, policies/procedures and mandates. Assumed responsibilities of departmental training including all additional associates recently acquired. Coach, mentor, train and evaluate performance of individual associates.
My manager was one who was able to recognize the strengths in his employees, and utilized them to their fullest extent. He mentored me to look at personnel as individuals, and understand that almost everyone has something positive to offer. He was a person who set such a wonderful example for his employees, he inspired people to work harder. He was always provided an upbeat attitude, even when not feeling well, and never let a customer leave unhappy. He would always have the right thing to say to provide encouragement for his customers and employees alike.
My co-workers are good at what they do, and enjoy doing it. I'm an enthusiastic worker, and sharing the experience with people who are too makes work enjoyable. They are all part of a well put together team. It's satisfying when everyone can do their part well, and it all comes together as a team effort.
When we acquired the CA Business, management selected me to take on – more... the correspondence and membership transactions process such as enrollments, adding dependents, process billing, and cancellations. The new responsibilities required self training on my part, which evolved into the creation of a membership training manual for our department and training the whole department as an added responsibility.
The most enjoyable part of my job is helping our brokers resolve their issues, concerns and knowing that you made a difference to a group of people or an individual. – less