SQL Server/ BI Developer (Former Employee), Richmond, VA – September 24, 2013
WellPoint Inc is one of America’s leading providers of affordable health insurance with more than 33 million medical members. One of every nine Americans is a member of a WellPoint affiliated health plan. WellPoint is a Blue Cross or Blue Cross Blue Shield licensee in 14 states.
Customer Care Representative (Former Employee), Denver, CO – October 4, 2015
Pros: Great benefits, exciting location.
the job was not very exciting but I really enjoyed assisting the customers and making them feel valued. I was nice know that I could make a POSITIVE difference in their day just by being friendly and efficient in assisting with whatever issue they may have had.
Disgrace to the Healthcare Industry, Stressful Environment
Customer Care Representative (Current Employee), Woodland Hills, Ca – October 2, 2015
Cons: HMO plan has co insurance just like PPO's for employees, management, stats
If you want to work for a company that doesn't care about their employees especially their sick ones this is the spot for you ! At first I liked my job it was a fun atmosphere . Then things get real and many people get laid off randomly all the time ! Management only cares about the dollars they're earning and about meeting numbers to earn them incentive dollars while we're doing all the work getting – more... the pennies . Unfair, unprofessional business that treats employees like dirt . Sadly the pay is efficient so finding another job is difficult ( if you live in California you know how much housing is ) .
You're told to meet your numbers while resolving each customers issue in the first call, making sure they're satisfied, and even when you do all that you can still get a failed first call resolution that will effect your incentives. You can be the greatest CSR & you'd still get no recognition .
great place to work, always able to work with my schedule
Customer Care Representative (Current Employee), Columbus, GA – September 27, 2015
Pros: You can eat at you desk
Cons: Its freezing
You can take up to 40 or more calls in a day. Management is approachable, my area is so big that I don't know everyone. The hardest part of this job is getting fussed at and you are trying to diffuse the situation and it doesn't work..There is a gym in the building where you can go work out to relieve some to the stress.
Customer Service Representative (Current Employee), Richmond, VA – September 23, 2015
I came in got on the phones and did my job, which was helping the members. I enjoy helping people. You have to have thick skin to be in the phones all day with people. You deal with alot of different attitudes during the course of the day between co-workers and members.
Customer Care Representative (Former Employee), Woodland Hills, CA – September 16, 2015
Pros: Appreciated the lunch that was give to us a team for job well done
Cons: No able to work overtime
This company has opened up a vast variety of opportunities in the Healthcare Industry. Medical healthcare will also be in demand. This has given me knowledge and opportunities to grow in the field of Insurance. For that I truly grateful.
Health Program Representative (Former Employee), Atlanta, GA – September 10, 2015
Pros: quarterly bonus, PTO
Cons: Shift selection opportunities
Our department was motivated. We had daily stats which helped and pushed us to be more productive. Team meetings were always positive. Our turnover rate was higher due to temp agencies but our department grew with permanent co workers.
Membership Enrollment Specialist (Former Employee), Roanoke Virginia – September 8, 2015
Pros: Being there and meeting great coworkers
Cons: Gossip and drug users as employees
They train you for months only to hire you doing something else. The manager at WellPoint in Billing is very insecure and she likes to make coworkers against one another. If anyone does not want to conform she will fire you. She likes to bully employees because she is insecure and bring her personal life to work and takes it out on her employees. She is not professional and set people up on the job to lose their job by using higher resources in California to fictitiously give you errors. Beware of an manager with MS initials. You will have to conform to gossip and be on the bully team or find another job
On a day to day basis answering members/providers claim and member services
customer service representative (Current Employee), Tampa, FL – August 28, 2015
Cons: pay, benefits, company contracts, policies, no advancement
It's been over a year and to be honest I regret til this day going with this company and leaving my previous employer all because I thought this company actually cared about their employees for all the hard work you put in and would be a great opportunity to advance your career path. In less than one year we were previously wellpoint then switch over to anthem in the beginning of the year. They first – more... train you in member and provider services answering general questions about the members plan and eligibility on benefits and copays then in a couple of months or less you'll be trained in claims. From what i was told from managers you would have a lot more career advancement once your claims trained. Unfortunately that's not the case its really all based on who you know if you want to move to another department even if your competitor has the lower performance than you they'll get the position before you do cuz of a friend that works in the dept they applied, also being that it's such a small depth on the medicare feels like your in HS all over again because a few people no a lot of people have two many side conversations you can hear it from your desk about another coworker's business and telling it to the whole OE's, Managers and etc. Even the OE's are very unprofessional on how they communicate with the associates and talking about their associates to others in the dept. The Overtime is a joke, they'll offer OT during the enrollment period but if you sign up for 30 hours you'll only get approve for about 10 hours and do they thank you for it NO. The attendance is reasonable but could have some improvements since life does happen but shouldn't feel like being threaten of losing your job. Now the pay.....let's just say not to good everyone's pay is different based on experience but i know some who has Bachelor's and Master's but the most their getting paid is close to $16 an hour. Now once your trained on provider claims there's no going back there's so many unresolved issues that haven't been looked at by the claims dept that it makes it harder for the reps that's on the phone to explain the reason for the denial and mostly denied in error. Now we're taking more additional calls from other policies with no raise...ummm ok. The only enjoyable part of the job is the teams potluck other that it was really a big disappointment and i wish i never took this position that only knowledge I gained is the claim since i already had medicare experience. Sorry but i have to be honest but I never would've expected this from amerigroup. – less
Analyst (Former Employee), NY NY – August 22, 2015
Pros: good pay
Cons: horrible management
Most of the directors and managers are horrible when it comes to building employee moral and lack basic managerial skills. The company is impersonal and only care about the bottom line/profit. A lot of unhappy and stressed out employees along with unhappy consumers.
Manager Facilities (Former Employee), Roanoke, VA – August 10, 2015
Pros: Great supportive facilities management staff as well as overall company management.
Cons: There were times when the work/life balance wasn't too balanced.
Worked at Anthem, initially BCBS of Virginia, when I began working for them, with later iterations of Trigon & WellPoint. I have always enjoyed facilities related work, and Anthem was no exception. The work varies from day to day and year to year with the variety of projects changing constantly. As with many businesses which began to concentrate on their core business and competencies, the corporate – more... real estate department was outsourced - in our case, to Cushman & Wakefield. My 16 years at Anthem were full and opportunity and change, as the company converted from a mutual insurance company within the Commonwealth of Virginia, to a multi-state, stock held company, with two mergers, which meant priorities changed along with scope of work and territory. The work could be exasperating at times when retrenchment strategies came into play, but overall it was exciting to be able to work and enjoy all the change. Senior facilities management staff were very supportive and let the FM's run their individual properties without micro-managing. We had our directions and policies, and we were free to develop our own strategies to maintain our individual properties. – less