The Medicare Supplement department
Customer Service Representative (Former Employee) – Indianapolis, IN – January 11, 2017
The Med Supp dept was the worst to work for. the job task were fairly easy, however, most med supp members are 65 and older. So there was a lot of doing things just to appease the members, that was not necessarily part of Anthem policies and procedures. The main disturbance with that department was the lack of leadership quality and respect for the member. I absolutely loathed, and still cannot understand to this day, how, someone...ie, the member, and myself, request to have a supervisor assist and/or take the call. And I would be told no by team leads and supervisors, figure it out on your own. So I would honestly tell the member that my supervisors are refusing to assist us at this time. I mean, who does that?
Pay, Distant parking, susceptible to hackers. Members information was compromised.