Anthem does foster a culture of cutover service. It does this by increasing the workload on it's customer service reps. Pressure is constantly put on reps and supervisors to improve performance metrics, without giving resources to do so. Increasing responsibility, without increasing compensation is common. Management above the supervisory level has virtually no contact with the workers apart from an occasional visit to the floor. You would think one of the leading health insurance companies would provide it's employees with great coverage. Not so, coverage constantly decreases year to year, and personal share goes up. Little benefits such as contests, lunches, picnics etc are slowly being eliminated. Employees are constantly reminded that their positions could be outsourced overseas at any time. On the plus side, promotion from within is the norm, the company recently moved to a new facility, with a wonderful cafeteria, and employee fitness center. Anthem does, truly put the customer first, and if I was shopping for a health insurance plan, they would be my first consideration. Maddeningly they leave in place systems and policies that can sabotage the best efforts of their employees. If you can put up with the grueling workload, and being treated like just another piece of equipment, you could find a career here.