Anthem, Inc. Employee Reviews

Found 1,953 reviews matching the search
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Big Brother is Watching You
Licensed Utilization Review Nurse 1 (Former Employee) –  Albany, NYApril 2, 2017
Nice sit down nursing job if you want to live in cubicle land and answer the phone all day. Nice orientation but supervisors don't want to help after it's over. Callers are usually providers looking for approval for procedures and are not very nice on the other end of the line. I suppose I would be mad too if I was waiting up to two hours to get through to someone. Every thing is tied into the phone line so when you have to go to the bathroom, take a break, or go to lunch supervisors know exactly how long you are gone and will let you know if you are even a minute late! You get report cards to show you how you are doing and there is a quota they want you to reach for phone calls.
Pros
Get to sit down, good pay
Cons
Big brother type management
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Worse Company
Utilization Review Specialist (Former Employee) –  Las Vegas, NVMarch 31, 2017
As a healthcare worker of 15 years management and employee communication is key. Anthem management does not want to hear what employees have to say even if it'll better the work environment and the moral. At Anthem call center you're not allowed to take breaks which means your timed on using the bathroom and for someone with a disability this is very difficult. They say they care about the customers; however, they ignore phone calls and want respond to their calls. During crisis calls they take their time knowing people lives are in jeopardy.


Worst company ever!!!!!!!!!!!!
Pros
Healthcare
Cons
Work and Life balance, Fairness, Customer relations
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Best job
Health Educator (Current Employee) –  Denver, COMarch 31, 2017
They say if you work a job you love, you'll never have to work another day in your life. This is true with Anthem. I came on board 8 months ago and am very proud to be a part of this company. They value their employees and understand the importance of a work/life balance. I am in my early 30's and know this is a company I want to retire from.
Pros
Work at home opportunities, incredible management, education/certification reimbursements, generous vacation time & salary/bonuses
Cons
None
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Not Good
CUSTOMER SERVICE (Current Employee) –  Denver, COMarch 30, 2017
Stressful, overbearing, and high pressure. Unreasonable practices with high limitations. Very ghetto, political, and uncomfortable. Meeting unreasonable expectations is hard due to blatant understaffing and rotating management that has no handle on the business population and operations. Lax dress code provides a wear what you please more or less with exceptions applies.
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positive
Senior Financial Operations Analyst (Former Employee) –  Atlanta, GAMarch 30, 2017
large company and it's often difficult to understand how you fit into the larger picture. pros are that you have a lot of options to move within the company if you choose
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Terrible company
BILINGUAL OUTREACH CARE SPECIALIST (Current Employee) –  New York, NYMarch 30, 2017
Management was terrible, poor benefits, underpaid, overworked, extremely strict and stuffy atmosphere. No help from leadership team. Very catty and tit for tat.
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The job was to talk to individual brokers from certain states which wasn't too bad but at the same time it was boring.
Broker Services Representative (Former Employee) –  Louisville, KYMarch 30, 2017
My job was to just sit at a computer all day and answer emails and do spreadsheets which was very boring. As i processed agent on record forms if the form was incomplete the broker would get very mad over email since we needed the form for their commission. The job did pay very well and had very good hours. I also felt independent for this job which I loved.
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Nice People in Nice Location
Switchboard Operator (Former Employee) –  Woodland Hills, CAMarch 30, 2017
I was only there on various temporary assignments . There are always openings posted on the company website and you are encouraged to apply. The company is pleasant enough to work for and the experience into healthcare is invaluable.
Pros
Location is near bus lines, nice location
Cons
Temporary assignments often begin and end on short notice
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Not a great job
Customer Service Representative (Former Employee) –  Portland, MEMarch 30, 2017
If you want to sit in a cubical all day and not interact with anyone else this is the job for you...all you do is take call after call and you have peers reviewing you all the time to tell you what mistakes you made there were never really any warm fuzzy comments regarding your performance
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Productive place; people are friendly; it is very clean and offers onsite gym for exercise; offers diverse cultural committiees to join.
Case Manager I (Current Employee) –  St. Louis, MOMarch 29, 2017
Anthem cares about its employees overall; however I find that teams/regions are managed differently which can be a bit challenging when expectations from one team differ significantly from another re productivity measures, flexibility with time etc.

Anthem cares about the community and always seeking ways to give back through various charitable organizations.

Anthem cares about its customers(accounts) striving to provide high quality delivery of care and service to all subscribers.
Pros
Benefits are good, environment is clean and safe with adequate security, offers a gym on site and healthy meals and snacks in the cafeteria.
Cons
Short breaks or no breaks due to job demands.
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high energy - high stress
Health Plan Advisor (Former Employee) –  Woodland Hills, CAMarch 29, 2017
management was constantly under heavy stress which is passed on to employees. There were some very good managers at the outset which was abruptly changed without notice. The caused a good deal of mental tumbling with the workforce.
Pros
colleagues are cool
Cons
not enough training
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Great teamwork
Consultant, Health Care Analytics (HCA) (Current Employee) –  New York, NYMarch 28, 2017
Great teamwork, good life balance, good workplace culture, after you earn a degree - only internal training available, co-workers most enjoyable part of the job.
Pros
Co-workers
Cons
After you earn a degree - only internal training available
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Decent
HEALTH PROGRAM REPRESENTATIVE I/ FLOOR TRAINER (Current Employee) –  St. Louis, MOMarch 28, 2017
the company is thriving management is condescending and unprofessional. No room for advancement unless you code switch and be disingenuous. Great benefits.
Pros
Benifits
Cons
Work life balance, management
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ok place
Operations Expert/Lead Customer Care (Former Employee) –  Pomona, CAMarch 28, 2017
when BC was taken over by anthem it changed the culture. management needs to say what they mean. Race needs to be non-discriminated. work needs to be fair. clicks needs to be stopped
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team player atmosphere
Enrollment data analyst (Former Employee) –  Indianapolis, INMarch 28, 2017
great place to work, however contract didn't last 6 months. Which i was informed before job started this was a 6-12 month contract. We just did there back work.
Pros
learn new software
Cons
contract didn't last six months
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Customer Care Rep.
Customer Service Representative (Current Employee) –  Midland, GAMarch 28, 2017
The company has a lot of positive goals but the actual inside workings are much less than positive. Leadership is lacking and information sketchy. You may be told by five different people five different ways things are supposed to be done which can leave you in limbo not really knowing the correct procedures. The job is nonstop, which I enjoyed, and during peak season they do require mandatory overtime. There is a lack of assistance concerning irate callers. Finding supervisors willing to take over the calls when members request is an everyday challenge.
Cons
no real leadership/ lack of procedure
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Great workplace
Manager I Health Service Programs (Current Employee) –  Atlanta, GAMarch 28, 2017
Great work environment, several opportunities to grow as well as convenient for commuting back and forth to work. I would recommend anyone to work for his company!
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Depends on which department you are employed in but it can determine your experience at Anthem
Customer Service Representative (Former Employee) –  Indianapolis, INMarch 27, 2017
Anthem is a big company with big opportunities but you have to get a good start and have great management that will help you advance within the company . If you happen to be hired in a department where the management does not have best interest of its employees or support and celebrate its employees you will become burnt out and feel unappreaciated, overworked, and underpaid.
Pros
A lot of different opportunities
Cons
Ability to get to those opportunities, lack of empathy within management
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Perfect
Operator Level II (Former Employee) –  Cape Girardeau, MOMarch 27, 2017
Absolutely loved this profession, because of the layoffs due to them moving overseas i was able to go to college and get a college degree with no money out of my account. I am fprevrr grateful!!
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Great company
Customer Care Advocate (Former Employee) –  Tampa, FLMarch 27, 2017
Great company to work with and for. Management was great, very professional. The number one goal was to satisfy consumers. Awesome place to work especially if you love to care for others!
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Overall rating

3.8
Based on 1,991 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.9
Job Security/Advancement
3.2
Management
3.3
Culture
3.6