Bad turn over rate. Cards are stacked against you right off the bat.
Claims Representative, Middletown, New York - August 18, 2015
Advancement is not very common unless its the typical "who you know not what you know". Expectations of employees at entry level are ridiculous. Their training program is 6-8 weeks and during the course of this time they only teach you core navigation and some essentials for claims processing. I hear customer service is different. The only way you learn is by making mistakes in this company. Sadly too much "learning" will get you fired. Programs, workflows, and overall ethics are all outdated. For a company as large as this one everything is stuck in the early 90's. If you want to make a name for yourself you literally have to give the company all your time and try to learn things on your own on your own time. The tools provided are also outdated. This is a very sink or swim company. I've never seen a company have so many rule changes and "company realignments" as this one. No employee handbook so rules change as directors see fit. What could be a rule one day that is in your favor can be changed in an instant to work against you. Employees quit often because they cannot handle the pressure or lack of support to help learn the job. I for one would not recommend working for this company unless it is outside of claims and in a more respectable position. There is opportunity and money to be made here. But it seems that once you're out of entry and into a better position things start to feel better. Most people never try to help those in entry level or improve entry level because once they're out they never look back. The benefits aren't very good and this is one of the leading health insurance company's.