Pros: clean, organized buildings, well maintained grounds, safe parking lots with guards, good pay (but no benefits for temps), business casual attire
Cons: if you forget your badge you need to get a supervisor to check you in, the lunch is so short you can not go out for lunch, there are no food trucks allowed in the parking lot, no benefits for medical, dental, vision or 401k are offered
This position is a very difficult one. There is much to learn in the ways of Anthem Blue Cross. I was hired as a temp worker for a few months to accomodate their expectations of receiving many calls due to rate increases for insurance premiums. There is also many different softwares and applications one needs to know, in order to work this job properly, – more... but because they have limited staff to train us, they take on temp workers that have already worked there previously to train them as little as possible and start working as soon as possible. In this position, we take calls from members who want to change their plans in order to accomodate their rate increases, and often reduce their coverage and raise their deductibles, so we often get very irrate members calling. We take the verbal beating for the company, but whats hard about the job, is there is very little, or no support to us from the management. There are managers who are very fair and very good, but there are very high strung managers who expect you to fix things with out completely knowing their policies or the way they want things done. Take care of it, make note of it, but do not make any waves. I tried to ask many questions and take notes of the way they want things, but those things/policies can change at a drop of a hat. You have to juggle many things. They expect you to take as many calls as possible, get off the phones as fast as possible, deliver quality service and do not want the members to call back, so you have to make sure you have taken care of their needs in one phone call or as few phone calls as possible. This was a inbound call environment, so making calls out, was more difficult and if you were not in the "log in" status you need to be prepared to explain why, even if it is for the completed cusomer service satisfaction.
This can be a very good job for someone who likes to work in a high pressure environment, picks up policies, procedures and applications quickly. This job is not for everyone. They do prefer college educated and you do need a health/life insurance license to work in this position/department. – less