Poor communication with management in solving problems. All changes are from the top down.
Behavioral Health Care Manager (Former Employee) – Mason, OH – February 1, 2016
All decisions about day to day operations of local department are made at the very top of the management hierarchy and trickle down to the workers who are supposed to implement the decisions. Workers have little input about how work will be done or how changes could benefit productivity. Decisions made at the top seem arbitrary to workers below. There is no feedback loop and no transparency. The culture is very corporate oriented, is very hierarchical and rigid. Questioning why things need to be done a certain way are not tolerated. The culture does NOT reward maverick thinkers or problem-solvers. Better to stay within the box. Or better yet, just stay quiet and keep your head down.
utilization review (Former Employee) – Woodland Hills, CA – January 22, 2016
I loved working at Anthem. I was exposed to a different world of computer. I learned MAXMC , CCB, Mainframe., MAGI.
I would start my day working the ques in the CCB. I learnt to talk to customers according to the protocol provided to us. I would collect information from the customers, their MD's and provide it to the person working the case.
It was a friendly work environment.
I worked from home which was an enjoyable part of the job.
Customer Contact Associate (Former Employee) – Newbury Park, CA – January 13, 2016
Anthem was a great place to work. Every day had a lot of variety since I was handling calls for individual and small group claims and benefits, pharmacy issues as well as billing and enrollment. Many of my coworkers are great friends.
Senior Health Program Representative (Current Employee) – Denver, CO – November 20, 2015
Speaking to members about having a program provided to them at no extra cost and is included into their health insurance plan. The members are usually ill with a chronic disease and looking for a healthier way or living. I am the first responder to get them into a program that will help them live knowing about health and wellness and having a balance in getting well.
Customer Service Representative (Former Employee) – Roanoke, VA – November 12, 2015
A typical day at Anthem Blue Cross would consist of sitting in a call center receiving inbound calls from customers that questioned their bill. What I learned was to be patient and put myself in their shoes and to give accurate billing information to the patient. The management team was effective in handling in irate patient. My co-workers assisted each other if there was a need. The hardest part of the job was to listen to sad stories why a patient could not pay their bill. The most enjoyable part of the job was to provide them with resources where they could receive help.
A culture of developing employee strengths and constant up training
Senior Member Outreach & Education Coordinator (Current Employee) – Buckhead, GA – November 11, 2015
I am very grateful to have worked at Anthem. We are well trained and we are regularly provided up training. There is a culture of hard work and fun. We are expected by management to serve the Member's needs in one contact if possible. As a Senior Coordinator I have the honor to assist in training coworkers who have questions or concerns regarding handling member issues or understanding complex situations.
The most difficult part of my job is coming to grips with mortality. Some of the members we talk to expire before we could help them, and that saddens me. The most enjoyable part of my job would be when its clear that I was able to help or provide some support to a member. I never feel alone or without resources and the correct tools to get the job done.
member services (Former Employee) – Denver,co – October 22, 2015
Anthem is a great company for many reasons! They pay very well, give lots of hours and keep it fun and interesting. The managers are always there for you if you need them for anything such as a question on an account. A great company to move up in and have a wonderful career.
Corporate Culture not in line with ANA code of ethics for Case Managers
Senior Utilization Manager/Nurse Case Manager (Former Employee) – Woodland Hills, CA – September 24, 2015
The Case Managers are working from a call center, not allowed to make any manual calls, and not allowed to truly case manage. Write ups and corrective action plans is how management is "inspiring" staff. Awful place to work.
Management does not have any understanding of CM or nursing ethics
Customer Service Agent (Former Employee) – Indianapolis, IN – September 14, 2015
We would take inbound calls from members and sometimes providers for national group accounts. Help assist our members with anything that they needed as far as benefits, claims or eligibility issues. I learned a lot about insurance and about how to navigate the most efficient way through systems. Management tried to make it a fun and enjoyable work environment. The most enjoyable part of the job was being able to assist the members and let them know that they don't have to worry about anything because it will be taken care of.