Easy Money and Decent Benefits, But Monotonous, Grinding Work and No Incentives
Property Consultant (Current Employee) – Lake Forest, CA – July 5, 2017
The job itself isn't difficult; what's difficult is staying sane when in that cubicle, answering over a hundred calls a day back to back. I am no stranger to call centers, but this job was easily the most stressful. The calls are virtually nonstop, except on the holidays, of which there is no holiday pay. They also have a strict system and order for the information required, and do not enjoy deviations from this flow. It can be very frustrating to do well in a customer service capacity, and then be told that you failed a call because you did not confirm the spelling of their last name (this is a true example). That being said, there is very little actual feedback given from management, as the call-flow is so high that there is no time for any communication between staff.
The money is decent enough for a starter job, but the turnover ratio is high and the work unenviable. There is also virtually no chance for advancement, as there are only a handful of supervisory positions that are always rationed out on a seniority basis. Call center jobs in general are uniquely draining, but this one surpassed the others I've had; its single-minded focus, lack of growth, no incentive and uncaring management (shocker) have made the job untenable for anyone who has a modicum of ambition.
Acceptable starting pay, good health benefits and free food on occasion.
Unending work load, no inter-employee communication, no incentive for better performance and drastic disconnect between management and employees.