I was personally the leader of a traveling team which oversaw production, training & compliance. For the AOL Long Distance Savings Plan. The team worked in 2 of the largest inbound contract Call Centers on the campaign. The facilities combined took an average of 60,000 calls per week 24/7 365 days per year. The environment was upbeat and challenging, and I looked forward to working and interacting with agents and mamagement in these Call Centers.
High stress level on Agents due to call volume