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164 reviews

AOL Employer Reviews

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Fun company to grow with
Support Agent (Former Employee), Jacksonville, FLSeptember 5, 2013
In the final days working Workforce Management (WFM), during my temporary assignment, I was tasked with rebuilding their shift bid web app which was static in that collected input from employees for WFM to sort through later. During that time I built the dynamic Online Shift Bid Tool along with Permanent Shift Trade Tool and Slot Bid Tool. I grew in – more... my knowledge of php and html beyond hobby requirements. Then later I was reassigned permanently to WFM as a WFM Agent being responsible for employee's time management and exceptions away from phones. Hardest part was taking what I had on XLS file regarding scheduling and putting it to php with desired effect needed. Most enjoyable part was building in and learning of php beyond that of just a weekend coder. – less
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Flexible Schedule, Great Team
Editor (Current Employee), HomeSeptember 4, 2013
AOL is a great company to work for, with great people and flexible hours.
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stable, reliable, compensating, rewarding
Customer Care Rep (Former Employee), Albuquerque, New MexicoAugust 29, 2013
Pros: freedom, incentives, galas, appreciation
I loved my job at AOL. I would answer incoming calls and sell internet service to customers. I would also assist customers with installation directions.

I learned much of my computer skills while I was working at AOL. Co-workers were amazing and productive.

Management at AOL was always on top of their game and created incentive and made the work environment – more... exciting.

The best part of working at AOL was the schedule and people I worked with as well as the population served.

I wish AOL jobs were not out sourced as I would probably have still been employed there. – less
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Building the plane while flying it.
National Director of Advertising Sales Operations (Former Employee), Dulles, VAAugust 27, 2013
Pros: smart people, meaningful work
Cons: long hours and extensive travel
By far the best place I ever worked. Fast-paced, lots of feedback, great fun. Amazing mentors.
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Very enjoyable, more than I thought it would be
Customer Retention and Technical Support (Former Employee), Oklahoma City, OKAugust 13, 2013
Pros: pizza parties, donuts, and atmosphere
Cons: it was loud on the floor and a few people shouldn't have been there.
I enjoyed working there and made great money in sales retention.
Spent all day on the phones, helping people learn how to use the internet.
Learned a lot about Microsoft windows and computers, enough to help do technical support.
Management overall did a good job, until AOL went to a canned script instead of letting sales people use their own skills.
Hardest – more... part was adapting to the script, when what I used in my experience worked better and was more successful.
Most enjoyable part of the job was the satisfaction received in helping new users to computers learn how to use them, maintain them, and find fun on the internet. – less
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Great Place to Work
Network & Systems Integrator (Former Employee), Sterling, VAAugust 12, 2013
Pros: free lunches!
Cons: management communication problems
The environment is great but in the end there isn't much room for advancement.

I've learned a lot while I was there, essentially refining my skill sets while being in this environment.

Co-workers are GREAT except management has a bit of an issue properly communicating.
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Great environment and benefits
Manager, Digital Media & Talent Relations (Former Employee), Beverly Hills, CAAugust 6, 2013
Cons: no time for lunch
Fun place to work.
Great incentives.
Fantastic raises and great benefits
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Great company
Technical Support/ Retention Sells/Supervisor (Former Employee), Jacksonville, FLAugust 6, 2013
Pros: excellent position and atmosphere
Cons: downsized
Excellent benefits and environment. The company was downsizing and I had to find another position
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Fun young place to work
Operations Analyst, Entertainment Portfolio (Current Employee), New York, NYAugust 5, 2013
Great work life balance but no clear direction from management
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ok - just ok
Software engineer (Current Employee), New York, NYAugust 3, 2013
The was ok - very dynamic and the direction changes quite a bit. Hard to make progress.
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very active with customers
Service Representative (Former Employee), Jacksonville, FLJuly 26, 2013
Pros: hours
Cons: short breaks
a typical day at work would be dealing with customers handling billing . I learn that having a good attitude and being patient is the key. management was ok they were there if you needed them. my co workers were happy had great energy. The hardest part of the job was not being able to satisfy every customer. the most enjoying part was helping the customer – more... and making them happy – less
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exciting fun productive job
calls daily providing customer service assisting (Former Employee), jax flJuly 22, 2013
set up new internet accounts several hundred daily ...this was when the internet and technology moved into the newmillienium
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good job but went over seas
Technical Support Representative (Former Employee), Tampa, FLJuly 16, 2013
Pros: great staff
Cons: no longer exists in america
i like working there it was a fun job with lots of hours to work. sadly the job was sent to India
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Technical Support
Customer Service/Technical Support (Former Employee), Ogden, UTJuly 9, 2013
I would answer calls from America Online customers who were having problems with the AOL software. I would troubleshoot their issues and get them up and running again
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customer service
Retention and Sales Representative (Former Employee), Tampa, FLJune 20, 2013
Pros: fun experience
Cons: schedule
Provided exceptional customer service by forming partnerships with business development, marketing and other company divisions in order to determine most attractive offers for customers.
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Very Friendly Place
Sr. Sys Programmer (Data Miner) (Current Employee), VirginiaJune 17, 2013
The colleagues are talented engineers. I am happy working with them.
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Went out of business
Retention Specialist (Former Employee), Jacksonville, FLJune 7, 2013
not there long enough to evaluate the overall functions of the company bfore a layoff took place (diaL-UP) INTERNET SERVICE.
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very fast pace and always learned something new
Network Operations Center Technician (Former Employee), Ashburn, VAJune 4, 2013
- tyipcal work day consist of checking all systems and making sure that installs, daily processes, and different web portals and email accounts were working properly
- learned all of their in-house software, as well as how to use them and use tools such as remedy and netcool
- co-workers were very helpful, especially if there was something that involved – more... necessary teamwork
- trying to find out where certain problems lie inside the system
- being able to fix a problem that could have been more serious than it was – less
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Very fun, comfortable work environment
Enterprise Services Intern (Former Employee), Sterling, VAMay 28, 2013
Pros: not much supervision, comfortable, fun
I had so much fu working with AOL. I also learned a lot which was the reason I was there. There were pool tables, game rooms, three cafeterias, nap rooms, and much more.
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Fun Company
Financial Analyst (Former Employee), Sterling, VAMay 25, 2013
Cons: micromanagement
Learn a lot about the internet industry.
The company is on the rise as it is looking to grow int he internet industry and online advertising.

About AOL

Though it's no longer a part of Time Warner, AOL is still serving America online. The Web portal┬áserves users with an array of – Read more