Pros: Family-like coworkers, Benefits, Starbucks, job security in a Fortune 500 Co.
Cons: Rigid fixed schedule, difficult customers at times, commute.
I worked in a call center, providing service to employees of several different clients with their employee benefits.
- I learned the "ins an outs" of Health and Welfare benefits including, health insurance, life insurance, disability, spending/reimbursement accounts, etc.
- I learned many facets of a 401k: before/after tax contributions, investment elections, rollovers, loans, and more
- I learned various forms of pension plans including Cash Balance and Final Average Pay.
- I also learned the skill of providing confidence-building and reassurance to my callers, and providing empathy whenever possible.
- Most of all, I appreciated the coworkers with whom I worked. Having a Starbucks and cafeteria onsite were also perks.
-The job could be quite stressful at times when calls are coming through back-to-back.