I supported the sales team with qualifying technical solutions for current and new customers engagements. After qualifying the opportunity, I would then perform a discovery of the IT infrastructure according to the customer IT Needs/Risks/Pain. I would run analysis tools to gather technical data if necessary for designing a solution. I would design a solution working with key technology partners; Cisco, EMC, and VMware. The solution must meet the customer IT and business requirements and be in alignment with defined KPI's and other areas critical to the business, like customers SLAs, DR/BC strategy, or mandated compliances. If services were involved, then I would create a SOW. I would include a design drawing if new hardware editions to their Data Center were being added. Finally, I would present the solution to the customer, usually through a proposal including an executive summary, along with the sales team answering any technical questions they may have.
My co-workers in Texas are great people to work with. Several stood out, but the PM who makes the office run and ties all sales up with a nice red bow, stood above the rest.
The hardest part of the job was depending on the sales staff to find leads, especially when my compensation was tied to their sales success or failure.
Getting to work with different business challenges everyday, trying to match a companies IT challenges with the right solution for them.