Honor Health Field Service Tech (Current Employee) – Phoenix, AZ – June 16, 2016
I enjoyed working with AP Professionals at Honor Health. Everybody I got to know was friendly and professional. I learned alot from my lead. He was open and understanding. Management was flexible. My co-workers where professional and reliable. The job was not too challenging and rather easy. We relied alot on applications team as the deployments went on. It is understandable that they were very busy although they tried their best to respond quickly. I truly enjoyed working with AP Pro's
Technical Recruiter (Current Employee) – Phoenix, AZ – December 12, 2014
Just like any other contracting company. Lied about the contract situation you are getting into. Empty promises, and not much to look forward to. If this company contacts you say thanks but no thanks. You're better off going to a more reputable company that knows what they are doing.
Worked in Trimble Corp. "The Pit" 24/7/365 Global Support Core
GLOBAL SUPPORT HELP DESK (Former Employee) – Tempe, Arizona – April 30, 2013
The Pit support Trimble Corp products distributed in a global setting. Handled english and spanish speaking customers world wide. The daily situation was dynamic and fast pace utilizing global support group strategy and associated tools. The product included a very intricate firmware unit with sat, cellular connectivity including firmware updates and SQL server data flow from unit thru client site servers updating corporate master database. Handled daily problem tickets with high percentage first call resolution. Also VPN or collab client server and workstation software install and troubleshooting. Server installation, setup, and followup through anomalous challenges. Update to Remedy Help Desk software and accounting and CRM salesforce data. Rollout and associated problems. Also tag team for Citrix server and client challenges. This situation contained high volume dealing with Coporate principals down through technicians. The challenges of OJT with little documentation created great learning curve but satisfaction through process success utilizing vast skillset gained over entire IS career.
ability to create my own process to solve everyday problems with minimal supervision
shift start to end challenge maintaining ticket sla matrics