About APAC Customer Services
The telephone isn't the instrument of choice for APAC Customer Services anymore. The company provides outsourced customer-management and acquisition services using the telephone and the Internet. APAC's customer management services include customer retention, help-line information, direct mail response, training, recruitment, and order entry services. – more... Clients include companies in the communications, government, health care, insurance, retail, technology, utility, and education sectors. Through its affiliation with sister company NCO Group, the company operates through more than 100 facilities around the globe. In late 2011 APAC was acquired by investment firm One Equity Partners.
Geographic Reach
APAC has operations spanning Antigua, Australia, Barbados, Canada, the Dominican Republic, Guatemala, Mauritius, Mexico, Panama, the Philippines, Puerto Rico, the UK, Uruguay, and the US.
Sales and Marketing
Over the years APAC has depended upon a concentrated number of clients. Typically, its 10 largest clients account for almost 90% of sales. In 2010 Verizon Wireless represented 22%, United Parcel Service accounted for 21%, Medco Health Solutions represented 14%, and WellPoint 6%. – less
APAC Customer Services Employer Reviews
APAC Customer Services
TERRIBLE.
AT&T Representative (Current Employee), Cedar Rapids – May 2, 2013
APAC Customer Services
Company no worse than others
Customer service (Current Employee), Utica, ny – April 27, 2013
APAC Customer Services
Great place to work with excellent benifits
Retention Care Representative (Former Employee), Davenport, IA – April 24, 2013
APAC Customer Services
Comfortable workplace
Customer Service Representative (Former Employee), Columbia, SC – April 23, 2013
APAC Customer Services
Repeatative work
Client Service Representative II (Former Employee), Green Bay, WI – April 19, 2013
APAC Customer Services Photos
APAC Customer Services Jobs
Working at APAC Customer Services
What are the average starting salaries, bonuses, benefits and travel requirements like at APAC Customer Services?
What do you like best about working at APAC Customer Serv...
APAC Utica is a toilet.
The company posts 'blow-sunshine-up-you' posters on every wall yet does little or nothing to live up to them.
It's great to see the HR person get ...
APAC treats its employees like dirt! I was fired on a trumped-up charge that New York State itself wouldn't support; i.e., they determined I was fired without cause and, I ...
Every business has its own style. What is the office environment and culture like at Apac Customer Services?
Are people dressed in business casual, jeans and t-shirts, or...
What do you think - will Apac Customer Services grow fast? Are they expanding their staff? How does Apac Customer Services stack up against the competition?
