APAC Customer Services Employer Reviews

The work was great. For a job sitting on your bum all day, the pay is pretty good. Depending on the client you work for, the bonuses are great as well. But the management is lacking. While they say that they will work with you during the interview, you quickly find that this is simply not the case once your foot is in the door. The regulations are a – more... little over the top. I loved my coworkers, though. It was a fun environment to be in. I learned to be confident in myself, to stand up for my ideals, and how to give the best customer service I can get. The training for my job was extensive, and very well done, and I felt as though I was prepared for what the job would entail once I got on the call floor. The hardest part of the job was the constant sitting. I often found myself having to stand during calls, or take short breaks and move my legs. – less

I understand that APAC is sometimes a last option for people, and now I know why. Multiple times I was propositioned for rides home, gas money, drug money, marriage, and even sex. It was a serious disappointment when I was looking to advance within the company.
I also found that many of the managers were ill trained, or incompetent. The job security – more... is good, because once they have someone in a position who is halfway normal, they want to keep you there, badly. Many of the employees don't know their job, or don't care to. I witnessed several people disconnecting calls, breaking HIPPA laws, discussing customer accounts off the clock. It was a severely distressing job, and much like going to jail every day. – less

A typical day at work included large amounts of favoritism by management, personal issues being brought to work (drama). The workplace itself is a stressful invironment due to issues with management and instability.

The job is okay is you like repetitive work with no room for progress. There is no room for promotion because the top is screwed up.

take calls
people are great the the company has a lot to learn about customer service

I worked as a custormer servie rep for serious XM and sold radios

I was told after ten weeks of training we would get to move to the at home position for AT&T reps, what they failed to mention was that it's really about 6 weeks of VERY poor just "basic information" training and then they throw you on the phones on the floor whether you're prepared or not to deal with the absolutely PSYCHOTIC customers and THEN they – more... keep you there for another few MONTHS to make sure you're "ready" to go home, aka even if you get the worst imaginable customers all day long and so your survey scores are generally low EVEN when you fixed the customer's problem, they base whether or not you're ready off of THAT. And their attendance "point" system is the most pathetic thing I've ever seen. One sick day even WITH a doctor's note is 1 point that you receive. Get up to 5 points and you're fired. And they don't reset for 6 months. Aka you can be sick up to 5 days in 6 months no matter HOW sick. (A girl in the cubicle next to me lost her voice completely and was coughing up blood and they still made her come to work) Are you kidding me?? Not to mention all the people there have horrible hygiene issues that NO ONE does anything about, it's disgusting. Sure you get $11/hour with the worst imaginable benefits (after 90 days) but it's not worth it when you're being treated like an unimportant piece of garbage all day long by all the "supervisors" aka peolle who got hired three months before you did and got handed the position because no one else wanted it. Worst place to work if you have any self respect. – less

I have a Pharmacist license in central NY and I haven't been able to get a Pharmacist job in almost 2 years so I am starting next week. From some of the complaints I'm hearing it seems people don't read things before they start a job. This is an entry level position with little chance of making more than $12-15/hr. the office up here in NY seems like – more... the chairs are ok( even though I'm laughing at that being a major complaint-try standing for 12 straight hours with no break)

As far as changing rules and being ignored by management, welcome to the real world. I guess a paycheck has to be 4 figures or else it's not a paycheck and remember its customer service, What Do You Expect – less

easy going work environment with good pay. loved working for this company.

In this call center we accepeted incoming calls about about long distance services. As a customer service representative I sold and installed new services, listened to customer billing disputes and issued credits if warranted. The hardest part of the job was trying to make a sale with someone who wanted to cancel. The most enjoyable part of the job – more... was available overtime and the business casual setting – less

I worked for APAC twice totaling 9 years and I would not recommend this job to you unless you are absolutely desperate. All programs I have been associated with are shady & dishonest. They want you to be less than honest with their clients.

This job was terrible. Management is very two faced and cant be trusted. Horrible hours and very inconsiderate about you well being they prefer you to risk you life to get to work in the event of natural weather issue or any other kinda problems. The pays suck. Company place salary caps on you may work there for 10 years and be stuck at making 11 dollars – more... if that what your skill is capped at. – less

Employees always willing to help solve difficult problems, managers knew how to do their jobs well; and advise employees the best route to take. Ethical sales environment, sales training done by a client exec. Only complaint would be how long it takes to get benefits like health insurance, but considering I already had insurance, it wasn't a large factor.

High turnover from entry level positions, team leaders, operations managers, and general managers.

Company uses a "promote from within" method which I'll give them credit for, is great if you're trying to advance from within the company. However, APAC is so stingy with its wages, once people gain experience separate from the company looking for higher – more... paying employment. – less

Typical day at work consisted of monitoring my team for quality control and coaching to improve their skills.

I learned that it is rewarding to be able to coach well enough to see improvement.

Management was supportive and willing to listen to concerns or ideas.

Co-workers were for the most part fun and it felt we were a family helping each other – more... out.

Hardest part of the job was continuing to delight my team with fun and innovative games to keep their interest and help make sales.

Most enjoyable part of the job was feeling the pride in my team when they knocked a goal out of the park. To see them shine and succeed. – less

You never knew where you stood and the rules changed frequently. Team leaders would refuse to assist when customers escalated calls in order to help with first call resolution. I would get,"That is not a Sup. call, deescalate it." Then when you failed a customer survey, no matter how much you had tried to assist the customer, they would find something – more... in the call no matter how insignificant, so they could blame you for the failure. I ws once blamed for not having a poignant enough empathy statement and was blamed for the failure when the customer was asking for something I just could not give without violating policy.
Human resources was no better. They would refuse or delay handling issues, or send you back to your team leader who would do absolutely nothing. They are notorious for errors violations in timekeeping and payroll.
Their benefits programs are extremely poor, cost too much and provide little coverage. – less

I did not like working here at all. Double standards, overpromise a lot, too far to drive, no after call work ( even though the function is built into the program) quality waiting to ding you for the smallest little things so your bonus is cut, ( if you get one) and basically low pay. If you like driving 10 miles each way to work, getting cussed at – more... by customers, and making less money than the guy flipping burgers at the truck stop down the road, you will be happy here.
I would like to think im a beast on the phone. I commissioned out of abay, but the incentives were tiny.
overall it is a fun place to work, the pay is miniscule. I would have stayed if they wouldnt have stopped unlimited overtime. that was the main reason i endured as long as i did. I make more money in 1 very long day now than i did in 40 hours there. – less

days consisted of assisting callers with medicare d questions as well as billing, claims, refills, prior authorizations, and coverage reviews

I met so many nice people while working here. It's a call-center. We'd take calls when they came in and we'd talk with each other during down time. I learned that I'm a very organized person. Also, the job helped me with my communications skills. Hardest part of the job is doing all the tasks like monitoring, coaching, progressive reports, time-tracking, – more... product research, etc. and finding time to eat. The people are the most enjoyable part of the job. – less

Call center based work, You are on the phones for 8 hours. You have 4 weeks of training.