Find companies:
APAC Customer Services
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
66 reviews

APAC Customer Services Employer Reviews

Company Attributes

  • Compensation/Benefits
  • Management
  • Job Security/Advancement
  • Job Culture
  • Job Work/Life Balance
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Fast paced, fun, large company
Customer Services Representative (Former Employee), Davenport, IA – June 12, 2013
Pros: good benefits, fun work environment, not physically strenuous
Cons: mentally strenuous, management doesn't work with you
The work was great. For a job sitting on your bum all day, the pay is pretty good. Depending on the client you work for, the bonuses are great as well. But the management is lacking. While they say that they will work with you during the interview, you quickly find that this is simply not the case once your foot is in the door. The regulations are a – more... little over the top. I loved my coworkers, though. It was a fun environment to be in. I learned to be confident in myself, to stand up for my ideals, and how to give the best customer service I can get. The training for my job was extensive, and very well done, and I felt as though I was prepared for what the job would entail once I got on the call floor. The hardest part of the job was the constant sitting. I often found myself having to stand during calls, or take short breaks and move my legs. – less
Was this review helpful?  YesNoComment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
seriously disappointing
CSR (Former Employee), Davenport, IA – June 11, 2013
I understand that APAC is sometimes a last option for people, and now I know why. Multiple times I was propositioned for rides home, gas money, drug money, marriage, and even sex. It was a serious disappointment when I was looking to advance within the company.
I also found that many of the managers were ill trained, or incompetent. The job security – more... is good, because once they have someone in a position who is halfway normal, they want to keep you there, badly. Many of the employees don't know their job, or don't care to. I witnessed several people disconnecting calls, breaking HIPPA laws, discussing customer accounts off the clock. It was a severely distressing job, and much like going to jail every day. – less
Was this review helpful?  YesNoComment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Apac was a very unpleasnt place to work in my opinion.
Customer Service Representative (Former Employee), Davenport, IA – June 5, 2013
Pros: occasional praise for extra work done
Cons: short breaks, favortisim, stressful environment, mental and emotional strain due to management.
A typical day at work included large amounts of favoritism by management, personal issues being brought to work (drama). The workplace itself is a stressful invironment due to issues with management and instability.
Was this review helpful?  YesNoComment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
No room for advancement
Listener Care Representative (Former Employee), Davenport, IA – May 30, 2013
The job is okay is you like repetitive work with no room for progress. There is no room for promotion because the top is screwed up.
Was this review helpful?  YesNoComment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Call center
Customer Service Representative (Former Employee), Tampa, FL – May 29, 2013
take calls
people are great the the company has a lot to learn about customer service
Was this review helpful?  YesNoComment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
It was an ok place to work
Customer Service Rep (Former Employee), Davenport, IA – May 17, 2013
I worked as a custormer servie rep for serious XM and sold radios
Was this review helpful?  YesNoComment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
TERRIBLE.
AT&T Representative (Current Employee), Cedar Rapids – May 2, 2013
Pros: $11 an hour to start
Cons: attendance system, hygiène, worst customers imaginable, terrible supervisors, even worse training program, only 2 higher up people running the whole place and all they do is goof off and lie from the get-go
I was told after ten weeks of training we would get to move to the at home position for AT&T reps, what they failed to mention was that it's really about 6 weeks of VERY poor just "basic information" training and then they throw you on the phones on the floor whether you're prepared or not to deal with the absolutely PSYCHOTIC customers and THEN they – more... keep you there for another few MONTHS to make sure you're "ready" to go home, aka even if you get the worst imaginable customers all day long and so your survey scores are generally low EVEN when you fixed the customer's problem, they base whether or not you're ready off of THAT. And their attendance "point" system is the most pathetic thing I've ever seen. One sick day even WITH a doctor's note is 1 point that you receive. Get up to 5 points and you're fired. And they don't reset for 6 months. Aka you can be sick up to 5 days in 6 months no matter HOW sick. (A girl in the cubicle next to me lost her voice completely and was coughing up blood and they still made her come to work) Are you kidding me?? Not to mention all the people there have horrible hygiene issues that NO ONE does anything about, it's disgusting. Sure you get $11/hour with the worst imaginable benefits (after 90 days) but it's not worth it when you're being treated like an unimportant piece of garbage all day long by all the "supervisors" aka peolle who got hired three months before you did and got handed the position because no one else wanted it. Worst place to work if you have any self respect. – less
Was this review helpful?  Yes (2) NoComment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Company no worse than others
Customer service (Current Employee), Utica, ny – April 27, 2013
Pros: friendly atmosphere, paid 15 min break
Cons: entry level with minimal chance of advancement, low paying
I have a Pharmacist license in central NY and I haven't been able to get a Pharmacist job in almost 2 years so I am starting next week. From some of the complaints I'm hearing it seems people don't read things before they start a job. This is an entry level position with little chance of making more than $12-15/hr. the office up here in NY seems like – more... the chairs are ok( even though I'm laughing at that being a major complaint-try standing for 12 straight hours with no break)

As far as changing rules and being ignored by management, welcome to the real world. I guess a paycheck has to be 4 figures or else it's not a paycheck and remember its customer service, What Do You Expect – less
Was this review helpful?  Yes (3) NoComment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Great place to work with excellent benifits
Retention Care Representative (Former Employee), Davenport, IA – April 24, 2013
easy going work environment with good pay. loved working for this company.
Was this review helpful?  YesNoComment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Comfortable workplace
Customer Service Representative (Former Employee), Columbia, SC – April 23, 2013
Pros: comfortable enviornment
Cons: short breaks, no room for advancement
In this call center we accepeted incoming calls about about long distance services. As a customer service representative I sold and installed new services, listened to customer billing disputes and issued credits if warranted. The hardest part of the job was trying to make a sale with someone who wanted to cancel. The most enjoyable part of the job – more... was available overtime and the business casual setting – less
Was this review helpful?  YesNoComment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Repeatative work
Client Service Representative II (Former Employee), Green Bay, WI – April 19, 2013
Pros: flexible schedule depending on program.
Cons: high school like atmosphere.
I worked for APAC twice totaling 9 years and I would not recommend this job to you unless you are absolutely desperate. All programs I have been associated with are shady & dishonest. They want you to be less than honest with their clients.
Was this review helpful?  YesNoComment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
One the worst companies
Customer service rep (Former Employee), Greensboro NC – April 14, 2013
Pros: there are none
Cons: management pay hours
This job was terrible. Management is very two faced and cant be trusted. Horrible hours and very inconsiderate about you well being they prefer you to risk you life to get to work in the event of natural weather issue or any other kinda problems. The pays suck. Company place salary caps on you may work there for 10 years and be stuck at making 11 dollars – more... if that what your skill is capped at. – less
Was this review helpful?  YesNoComment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Well-Managed, Family-Style Environment
Customer Service Agent, Billing Department (Former Employee), Sarasota, FL – April 10, 2013
Pros: friendly staff, great management.
Cons: billing calls in my department weren't always as friendly, need highly-tuned deescalation skills.
Employees always willing to help solve difficult problems, managers knew how to do their jobs well; and advise employees the best route to take. Ethical sales environment, sales training done by a client exec. Only complaint would be how long it takes to get benefits like health insurance, but considering I already had insurance, it wasn't a large factor.
Was this review helpful?  YesNoComment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
2 Years with APAC
Workforce Analyst (Former Employee), Tucson, AZ – March 22, 2013
Pros: easy to climb corporate ladder
Cons: underpaying and high turnover
High turnover from entry level positions, team leaders, operations managers, and general managers.

Company uses a "promote from within" method which I'll give them credit for, is great if you're trying to advance from within the company. However, APAC is so stingy with its wages, once people gain experience separate from the company looking for higher – more... paying employment. – less
Was this review helpful?  Yes (1) NoComment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Fun and Easy
Team Lead (Former Employee), Tucson, AZ – March 20, 2013
Pros: freedom to initiate ideas to improve floor success
Cons: rules / discipline not having follow through from upper management
Typical day at work consisted of monitoring my team for quality control and coaching to improve their skills.

I learned that it is rewarding to be able to coach well enough to see improvement.

Management was supportive and willing to listen to concerns or ideas.

Co-workers were for the most part fun and it felt we were a family helping each other – more... out.

Hardest part of the job was continuing to delight my team with fun and innovative games to keep their interest and help make sales.

Most enjoyable part of the job was feeling the pride in my team when they knocked a goal out of the park. To see them shine and succeed. – less
Was this review helpful?  YesNoComment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
It is the worst place I ever worked.
Part Time Customer Service Rep (Former Employee), Utica, NY – March 19, 2013
You never knew where you stood and the rules changed frequently. Team leaders would refuse to assist when customers escalated calls in order to help with first call resolution. I would get,"That is not a Sup. call, deescalate it." Then when you failed a customer survey, no matter how much you had tried to assist the customer, they would find something – more... in the call no matter how insignificant, so they could blame you for the failure. I ws once blamed for not having a poignant enough empathy statement and was blamed for the failure when the customer was asking for something I just could not give without violating policy.
Human resources was no better. They would refuse or delay handling issues, or send you back to your team leader who would do absolutely nothing. They are notorious for errors violations in timekeeping and payroll.
Their benefits programs are extremely poor, cost too much and provide little coverage. – less
Was this review helpful?  Yes (2) NoComment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
eh
sxm jedi saves agent (Former Employee), davenport – March 2, 2013
Pros: the people, the vending machines
Cons: attendance policy, bonus structure that can be manipulated, the pay, new rule a minute.
I did not like working here at all. Double standards, overpromise a lot, too far to drive, no after call work ( even though the function is built into the program) quality waiting to ding you for the smallest little things so your bonus is cut, ( if you get one) and basically low pay. If you like driving 10 miles each way to work, getting cussed at – more... by customers, and making less money than the guy flipping burgers at the truck stop down the road, you will be happy here.
I would like to think im a beast on the phone. I commissioned out of abay, but the incentives were tiny.
overall it is a fun place to work, the pay is miniscule. I would have stayed if they wouldnt have stopped unlimited overtime. that was the main reason i endured as long as i did. I make more money in 1 very long day now than i did in 40 hours there. – less
Was this review helpful?  Yes (1) NoComment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
diverse workplace with lots of incentives
Customer Service Representative (Former Employee), Corpus Christi, TX – February 27, 2013
days consisted of assisting callers with medicare d questions as well as billing, claims, refills, prior authorizations, and coverage reviews
Was this review helpful?  YesNoComment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Great co-worker relations
A-Bay Coach (Former Employee), Corpus Christi, TX – January 24, 2013
Pros: so many nice people
Cons: the pay isn't enough for doing what we did.
I met so many nice people while working here. It's a call-center. We'd take calls when they came in and we'd talk with each other during down time. I learned that I'm a very organized person. Also, the job helped me with my communications skills. Hardest part of the job is doing all the tasks like monitoring, coaching, progressive reports, time-tracking, – more... product research, etc. and finding time to eat. The people are the most enjoyable part of the job. – less
Was this review helpful?  Yes (2) NoComment
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
decent place to work.
Customer Service Representative (Former Employee), Utica, NY – January 15, 2013
Call center based work, You are on the phones for 8 hours. You have 4 weeks of training.
Was this review helpful?  YesNo (1) Comment

1 2 3 4

About APAC Customer Services

The telephone isn't the instrument of choice for APAC Customer Services anymore. The company provides outsourced customer-management – Read more