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APAC Customer Services
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547 reviews

APAC Customer Services Employer Reviews

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Call Center
CENTER BUSINESS MANAGER (Former Employee), Peoria, ILAugust 21, 2014
• Recruited staff members and oversee training programs.
• Prepared financial and regulatory reports required by specified clients.
• Networked within community to find and attract new business.
• Established procedures for credit card processing, bank account numbers, and securities to ensure safekeeping.
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This was one of the worst places I worked.
Customer Service Representative (Former Employee), Utica, NYAugust 20, 2014
Came in signed in, took phone calls all day. Did not get to know my co-workers because the company did not allow anytime other than scheduled time to take a break or lunch with anyone in the section that I worked in. You had to take your break or lunch when you were scheduled not a second sooner or later. If you did not take them on time they did not – more... want you to take one at all. Most people that worked there did not have two days in a row to take off. It was hard to even to get a day off even when it was asked for in advance. – less
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recieve bonuses, fun co-workers
Customer Service Specialist (Current Employee), Green Bay, WIAugust 19, 2014
Pros: bonuses for good quality reviews, free lunches periodically, can wear jeans daily
Cons: hard to get approved off of work when needed, system issues can affect quality
A typical day consists of logging into the phone system and immediately take incoming calls regarding medical claims issues from providers or call centers. When there is not a caller on the line, I need to review responses on issues sent to other areas and call providers back to advise of the determination. Call centers are sometimes located out of – more... the country and it can be challenging to make sure that they understand the answer given. Many times they do not have the knowledge that they should have regarding how some policies work. It is rewarding to be able to resolve an issue on a one call resolution.When there is a difficult call it is sometimes hard to go to the next call with a fresh mind however it is important to treat each call separately. I also send adjustments on claims if the provider needs to change information in order to get them processed correctly, – less
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call canter / technical support
CUSTOMER SERVICE REPRESENTATIVE (Current Employee), Mendota Heights, MNAugust 19, 2014
Good place but could use better communications and be more fair to employees
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reward for excellent production
Customer Service Representative (Former Employee), High Point, NCAugust 13, 2014
company slightly unorganized...lack of communication between management ...pay is great
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You are nothing but a Number
Customer Service Representative (Former Employee), Rockford, ILAugust 12, 2014
Pros: its a job
Cons: pay, management
Management is not there for you....its a typical call center everyone is only a number....and you have to fend for yourself. No matter what you do you need to be sure that you are covered. Don't trust anything that managers tell you. and the pay could be soooooooo much better for all of the things we have to do.....and for all that customers put you – more... through. – less
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unprofessional and not flexible at all
Bilingual Customer Service Representative (Former Employee), Tucson, AZAugust 11, 2014
A typical word day was 10 hours and consisted on recurrent training. Every other month we were trained in something new and then expected to put it into practice that same day and if you did not they marked you down. Management played favoritism and were extremely unprofessional. My co workers were the only positive thing i=of working there, I made – more... some friends. The hardest part of the job was just sitting down all day and answering stressful calls and it was hard not to get frustrated. The most enjoyable part of working there were some of my co workers and the friends I made while working there. – less
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Your just number
Customer Service Representative (Former Employee), Davenport, IAAugust 9, 2014
Pros: you get breaks
Cons: the drive
Not a very friendly place. It becomes all about the numbers.
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Carrot in front of the horse
Customer Service Rep (Former Employee), Las Vegas, NVAugust 6, 2014
Pros: free candy and ballons
Cons: kiss the right but and you might get promoted
They lead you on with petty incentives, the bottom line is the numbers game. Management is a cliche. Good place to work if you dont have a life and want to get out of the house.
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APAC
Administrative Assistant (Former Employee), Mendota Height, MNAugust 4, 2014
APAC is a overall great company, I was hired as a call director but was later moved up to administrative assistant,
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Anti Productive
Team Leader (Former Employee), Phoenix, AZAugust 2, 2014
Great management , not team leaders
Co workers were pleasant
Learned Best Buy products
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The company allowed you to be empowered on decsion making
Supervisor (Former Employee), Greensboro, NCJuly 30, 2014
Pros: never the same thing, nice cafeteria
Cons: n/a
Searched for customers missing packages via online and calls into the hub. Managing and assisting the representative in how to successfully locate packages and asking the right questions.
Co-workers worked as a team.
Disappointment sentimental packages that could not always be recovered for the customer.
When we made the customers day, contacting the – more... customer with good news of item(s) being recovered. – less
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Create/Update new incidents for dispatch through customer extended warranty on Major Home Appliances
Customer Service Agent (Current Employee), Humble, TXJuly 29, 2014
Pros: flexable company for work hours
Cons: slow software for computers
Locate contracts, verify customer information, documentation of call, dispatch for service according to T&C's of contract.
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Call center
Team Leader (Former Employee), Phoenix, AZJuly 27, 2014
Typical call center environment.
High turnover rate.
Number pushers.
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Poor pay, decent professional experience
Recruiting Coordinator (Current Employee), La Crosse, WIJuly 27, 2014
Pros: hours and team oriented work
Cons: pay!
Pay could be better for the work CSRs have to deal with. The company does a great job at offering overtime and flexible hours starting. Corporately run site that does not pay competitively. Can be a little unprofessional if working as a CSR role.
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Very productive, fun, place to work
Prior Authorization Representative (Former Employee), Henderson, NVJuly 26, 2014
Pros: great benefits, peaceful work place
This job I wish I would have never left, it was the best job ive had in a very long time. The staff was very professional very organized and was a peaceful and understanding place to work at.
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Fun place to work laid back management
Telemarketer (Former Employee), Peoria, ILJuly 25, 2014
Pros: love my employees
Cons: upper management
on the sales floors trying to make calls and that was the hardest part of the job.
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Chaotic work environment
Customer Service Representative (Former Employee), Davenport, IAJuly 22, 2014
Pros: paid training
Cons: work environment
I didn't really enjoy working here. The calls were constantly negative. It was so loud on the call floor because there's always people carrying on conversations, playing games, and blasting obnoxious music. The pay is terrible, too. The hardest part was showing up everyday and the best part was the paid training.
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Working for APAC
unknown (Former Employee), Rockford, ILJuly 22, 2014
The most enjoyable aspect of working at APAC is the people you work with. The hardest parts are the long hours and workload at times.
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had a cafe, benefits
Customer Service Rep (Former Employee), Greensboro, NCJuly 22, 2014
This was one of the most unorganized companies. Always changing policies and procedures without proper training. We had to train ourselves when we came out on the floor. There was limited floor support and was confused most of the time. It took maybe about a month to get use to everything changing but all in all it was a good paying job.

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About APAC Customer Services

The telephone isn't the instrument of choice for APAC Customer Services anymore. The company provides outsourced customer-management – Read more

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