The company allowed you to be empowered on decsion making
Supervisor (Former Employee), Greensboro, NC – July 30, 2014
Pros: never the same thing, nice cafeteria
Searched for customers missing packages via online and calls into the hub. Managing and assisting the representative in how to successfully locate packages and asking the right questions. Co-workers worked as a team. Disappointment sentimental packages that could not always be recovered for the customer. When we made the customers day, contacting the – more... customer with good news of item(s) being recovered. – less
Recruiting Coordinator (Current Employee), La Crosse, WI – July 27, 2014
Pros: hours and team oriented work
Pay could be better for the work CSRs have to deal with. The company does a great job at offering overtime and flexible hours starting. Corporately run site that does not pay competitively. Can be a little unprofessional if working as a CSR role.
Customer Service Representative (Former Employee), Davenport, IA – July 22, 2014
Pros: paid training
Cons: work environment
I didn't really enjoy working here. The calls were constantly negative. It was so loud on the call floor because there's always people carrying on conversations, playing games, and blasting obnoxious music. The pay is terrible, too. The hardest part was showing up everyday and the best part was the paid training.
Customer Service Rep (Former Employee), Greensboro, NC – July 22, 2014
This was one of the most unorganized companies. Always changing policies and procedures without proper training. We had to train ourselves when we came out on the floor. There was limited floor support and was confused most of the time. It took maybe about a month to get use to everything changing but all in all it was a good paying job.
Call Center Operator (Former Employee), Tucson, AZ – July 21, 2014
Cons: 12 hr days with mandatory time off (vto) voluntary? yeah right.
Best part of the job was to solve all of the customers complaints and have a customer say thank you for helping them today. Worst part was that the company wanted you to only spend 6 minutes on each call and have no complaints on you. What I learned was that the top performers were not actually doing any work but they were telling the customers that – more... the system was updating and please call back so that the call would go back into Que and they would not get docked for a long call. APAC is lying to it's clients and not providing good customer service, they are losing more customers than they are gaining. – less
Customer Service Representative (Former Employee), Onalaska, WI – July 17, 2014
Pros: flexible scheduling, allows you to split your breaks up to avoid stress, provides free coffee in the morning with snacks, supportive management team
Cons: you begin to dislike clueless people very much.
typical day you arrive clock in and find your seat at a small cubicle and you have on average 5-10 to open up all required programs on the computer for the day and you begin taking calls for Verizon wireless customers and handling sensitive information that at no point will be recorded on anything that you could take with you. Management is very supportive – more... and caring about you as an individual and will do most anything that is within their power to ensure that you can function as a person within the APAC family. Every person that i have met at APAC is a great person and come from all different walks of life. How ever the part that I believe is one of the better qualities of the company is that overtime is optional but always available. – less
Customer Service Representative (Current Employee), Newport News, VA – July 15, 2014
Pros: learning experince
Cons: short breaks, need more family benefits.
From Working with Apac Ive learned good and bad things. Alot of set rules that not only agents dont follow but higher management doesnt either. I like to further my career within a company this isnt to much growth.
Customer Service Representative/Sales Trainer (Former Employee), Cedar Rapids, IA – July 14, 2014
Pros: flexible scheduling
Apac in my opinion was extremely stressful low paying Job. For the amount of work vs what you were being compensated for was not worth it. The mangement was awesome and deserve all the credit in the world but Apac was something not for me.
Customer Service Representative (Current Employee), Humble, TX – July 12, 2014
Pros: being able to utilize my computer skills.
Cons: short lunches, supervisors don't care about their team, management isn't the best.
Work consists of going in, logging into my computer, and proceeding to chat with customers and assist them in anyway I can. Management isn't the best. They have a weird "points" system where you'll get a certain amount of points for: leaving early, calling in, no call no show...etc. Some co-workers are amazing, others are kind of rude. Lunch break os – more... only 30 minutes, The most enjoyable part of the job is being able to utilize my computer skills. – less
Team Leader (Current Employee), La Crosse, WI – July 6, 2014
Cons: inconvenient schedules and no time off.
A typical day as a supervisor was very busy. You would always be moving from one area to another to help agents with their customers. I learned a lot about people and building interpersonal skills with agents and customers. The management team did the best with what they had to work with. My immediate manager was fantastic and very motivational. My – more... co-workers were always supportive and friendly. The hardest part of the job would be the inconsistency of the daily workload. The best part is being able to help develop and motivate everyone around me. – less