Better than unemployment - maybe.
Pros: co-workers & supervisors are mostly nice, decent, fun people.
Cons: short breaks, expensive health insurance, stingy vacation time, little sense of employee appreciation.
Depending on which client you are working for, you may have good training or almost none. Then you are told to fake it until you make it, but don't screw up too much or you are gone.
This is supposed to be a "customer service" position, but they really only care about the call statistics, and achieving good stats usually means customer service will suffer. Now you know why many callers are angry when you take their call.
Most of the team leads are good, but upper management is clueless.
They will change your schedule without advance notice or regard for anything going on in your personal life. Ditto for job assignment. It's as if they can't plan ahead, but in reality they just don't tell you until the last moment. Employees are kept in the dark about most things until the end.
Don't get sick, because they don't have sick days. If you take a sick day, & you don't have vacation time available, you don't get paid. You also get points against you, & can get fired if you have too many points. This is why sick people come to work and get everyone else sick.
Many of the rules are idiotic, & all rules are subject to sporadic & uneven enforcement. Of course, management is exempt from most rules.
It pays better than welfare, but there are good reasons most people don't stay there long.