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APAC Customer Services
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716 reviews

APAC Customer Services Employer Reviews

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Poster boards of progress
Enrollment Specialist (Former Employee), Phoenix, AZMarch 31, 2015
Pros: Good hours, Good lunch breaks, Nice staff
Cons: Long commute
We would start taking inbound calls an once a week we had to be evaluated on our customer service an how helpful we were for the customers. The management was very encouraging for the employees to do their best. They always had prizes for attendance a for being a helpful Enrollment Specialist. Also other incentives for being a good employee. The hardest part of the job was that it was unfortunately a seasonal position. The co workers were a good contribute to it being a good company to work for they created a great atmosphere.
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productive environment
Customer Service Representative (Current Employee), Greensboro, NCMarch 31, 2015
fast pace, customer centered environment. pay is good and there is a long training period before production. there are many incentives and employees are pretty nice
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Great workplace with job advancement. Able to learn new things in this workforce with a great work environment. Co-workers are awesome!
Customer Service Rep (Former Employee), Cedar Rapids, IAMarch 31, 2015
Great workplace with job advancement. Able to learn new things in this workforce with a great work environment. Co-workers are awesome!
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Fun workplace
Customer Service Representative (Former Employee), Corpus Christi, TXMarch 30, 2015
Pros: learned a lot of different businesses
Cons: Not able to continue my work there
Worked with a lot of wonderful people. The biggest challenges that I have gone thru, in working with different businesses by phones
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standard call center environment
Team Leader (Former Employee), Onalaska, WIMarch 30, 2015
Pros: half hour lunch and 2 15 minute breaks and catered lunch
Cons: No follow through from management
Was responsible for training agents to take phones calls to assist customers with billing. Would help provide feedback on successes and opportunities to help further grow and develop agents
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Suboptimal work experience
Patient Services Team Lead (Current Employee), 6320 S Pecos Rd Las Vegas NV 89120March 30, 2015
Pros: NA
Cons: Long hours, poor benefits, poor communication, constantly changing management.
Challenging, fast paced.
Demands of a typical call center.
Management restricted by corporate goals and process.
Coworkers forced to compete for limited rewards.
Maintaining a positive attitude in a difficult work environment.
Anticipating new goals with every new day.
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Great place to work
Pharmacy Technician (Current Employee), Tucson, AZMarch 29, 2015
It is a good place to work if you're looking to reel in a steady paycheck. Benefits are great and so are the bonuses. As far as job security and advancement go, it is unreliable. We have downsized and laid off at least 3 times in the two and a half years I have worked with APAC. It is difficult to advance depending on who your supervisors are. There are no longer pay raises unless you become a Team Leader or any other position higher than a company representative.
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Call Center
Customer Service and Technical Support (Former Employee), Tucson, AZMarch 29, 2015
Pros: Nice people- pretty easy software to use
Cons: Micro management of call centers
About par for the course for Call centers- when I started it was great. Managers really helpful. fun place to work, fun, nice people. Then after about a year and a half management changed and turned into Micro managers We had to have a completely blank desk, no notepaper or pens, even your purse had to be locked up in lockers that took 10 minutes running to the other side of the building to get to- if you needed tampons out of your purse to take a bathroom break forget it! You get points for everything. Turnover fast after that.
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fun workplace
Customer Service Representative (Current Employee), Tampa, FLMarch 26, 2015
met new people and learned new things
customers were fun and active
always did new things everyday
never the same work pace
very fun workplace to grow with
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Just say 'no'...
Customer service professional (Former Employee), Green Bay, WIMarch 25, 2015
Pros: Thorough training program
Cons: Low pay, unprofessional enviroment, with little to no job security or opportunity for advancment
I worked with APAC as part of a training program for there American Express account and I would only reccomend them if a person was truly on their last legs as far as finding work.
While their training was thorough and management was nice and attentive, overall, the reality of the place is that they are a call-center mill with little to no upward mobility, despite claims to the contrary, and extremely low pay. I understand many of my co-workers and others enjoyed their experience but this place was just not for me.
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The environment is ok, easy money
Customer Service Representative (Current Employee), Greensboro, NCMarch 23, 2015
Pros: easy pay
Cons: shifts
The environment at Apac is ok (not the best). The customers are mostly enjoyable overall to work with as well as the co-workers.
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unorganized
Customer Service Representative (Current Employee), Las Vegas, NVMarch 23, 2015
Very unorganized place, basically to have to be good with everyone to get a higher role. gives you the feeling of being an unstable job. A job basically that treats you like a slave, and pockets most of the money given to them by their clients.
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Inbound calls, indoor work environment, opportunity for advancement
Customer Service Representative (Former Employee), Corpus Christi, TXMarch 23, 2015
Pros: contest, management kept you motivated and gave you feedback
Cons: rude customers
A typical work day consisted of inbound calls for Verizon Wireless. You would handle billing questions, sales of phones and accessories, plan & feature questions/changes, trouble shooting, etc. What I learned on the job was interpersonel communication skills as well as some technological skills. The management was always looking for ways to help you handle the call as well as caller. They also made the job fun by having contest and giving rewards for a job well done. My co-workers were great to work with. Everyone had teams and we all encouraged each other and helped each other when we did not understand how to handle a certain situation that would arise during a call.
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Better than unemployment - maybe.
Customer Service/Account Billing Representative (Former Employee), Tucson, AZMarch 21, 2015
Pros: co-workers & supervisors are mostly nice, decent, fun people.
Cons: short breaks, expensive health insurance, stingy vacation time, little sense of employee appreciation.
Depending on which client you are working for, you may have good training or almost none. Then you are told to fake it until you make it, but don't screw up too much or you are gone.
This is supposed to be a "customer service" position, but they really only care about the call statistics, and achieving good stats usually means customer service will suffer. Now you know why many callers are angry when you take their call.
Most of the team leads are good, but upper management is clueless.
They will change your schedule without advance notice or regard for anything going on in your personal life. Ditto for job assignment. It's as if they can't plan ahead, but in reality they just don't tell you until the last moment. Employees are kept in the dark about most things until the end.
Don't get sick, because they don't have sick days. If you take a sick day, & you don't have vacation time available, you don't get paid. You also get points against you, & can get fired if you have too many points. This is why sick people come to work and get everyone else sick.
Many of the rules are idiotic, & all rules are subject to sporadic & uneven enforcement. Of course, management is exempt from most rules.
It pays better than welfare, but there are good reasons most people don't stay there long.
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It good as a first job.
Customer Service Representative (Current Employee), Houston, TXMarch 20, 2015
Pros: co-workers made fun to work, sometimes free lunches
Cons: not having the right technology to work with, supervisors, management, raises
I learn the business of customer service, I met great people, I learned how to multitask. There some supervisors that made the job difficult to do. Also there was great supervisors to help you and guide to improve.
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Too micro managed
Customer Service Representative (Former Employee), Davenport, IAMarch 20, 2015
Cons: not a secure job
APAC was a great place to work until Chase Bank took them over. They came in like bang busters with huge raises, but that was a short life.
They did not want to give vacations and then at end of the year you had to sell back at 75% or loose hrs as they did not carry over.
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Good
Groundskeeper/Maintenance (Former Employee), Eustace, TXMarch 19, 2015
Pros: free gas and oil.
This was a difficult and overwhelming job alot of responsibility in very little time. But it had great benefits and Great co Workers.
It was a very dependable work source .
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Typical Entry Leval Job
Customer Service Representive (Former Employee), Utica, NYMarch 18, 2015
Pros: Starting point as refferance only
Cons: They Play the numbers Game
Nothing more than an entry leval job. Wouldn't stay more than 12 months. Upper management needs to be more employee focused.
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it pays the bills and thats all
Prior Authorization Representative (Former Employee), Henderson, NVMarch 18, 2015
Pros: the check don't bounce
Cons: everthing but the check not bouncinng at the bank
No room for growth team leads are very unknowledgeable and no help at all to the agents. Work environment is vey unprofessional, Management is disrespectful and makes working there very uncomfortable there has been many complaints since she took over the position. This is not a job where you go and see room for potential this is a job you get and save up and move on to bigger and better things. I never felt so unappreciated as an employee than I did there Apac needs a lot of help otherwise I don't see this company going any where.
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Call Center
Supervisor (Current Employee), Rockford, IllinoisMarch 16, 2015
Pros: flexible hours
Cons: benefits
Escalated calls from customer all over country for Verizon Wireless. Payroll, coaching (side by side), deescalation.

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About APAC Customer Services

The telephone isn't the instrument of choice for APAC Customer Services anymore. The company provides outsourced customer-management – Read more

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APAC Customer Services Salaries

Customer Service Representative
$10.08 per hour
Customer Service
$10.08 per hour
Customer Service Representative
$20,284 per year
Customer Service/Sales Representative
$10.00 per hour
Customer Service
$20,000 per year