Customer Service Representative (Former Employee) – Tucson, AZ – October 2, 2017
Great call center. Vibrant go-getters. Very strong work culture. Wear your badge and wear respectable clothes and you'll be fine here. The glass windows on one of the call floors really made it uncomfortable but I was able to move no problem.
The company is place that focuses on the welfare of their employees. It allows room for growth; with a strong opportunity to succeed.
Package Investigative Associate (Former Employee) – Newport News, VA – September 8, 2017
Working for APAC was an experience that I will never forget. It trained me to be the best Customer Service Representative allowing me the opportunity to experience other avenues of the company. The management staff are very supportive towards the agents regardless of the situation - good or bad.
Systems Support Specialist (Former Employee) – Joplin, MO – August 23, 2017
Management only tells you to take calls. You get no sympathy if you get on one of those calls where the caller is pretty sure everything is all your fault and no one else's. If you have to use the restroom a lot, you only get 2 15 minute breaks and 1 half hour lunch break. So you get to try to spread those out evenly and not be a second late.
great job, great people, good benefits, stability issues
Accounts Payable Specialist (Former Employee) – Overland Park, KS – August 7, 2017
I loved working at APAC. I would still be there now if the company would not have downsized. I worked with great people and it felt like a family environment. The hardest part of the job was being the only person left in the department when they all quit. This was the first time, the company informed us they would sell out. I was responsible for all payments of vendors and check runs. That was a difficult time but i was determined to maintain our services. Once fully staffed again, it was great. I always maintained a great business relationship with all my vendors. They ended up downsizing in Sept. of 2016, thus eliminating my position.
CSR - Customer Service Representative (Former Employee) – Mendota Heights, MN – November 22, 2016
very unorganized, not very friendly environment, doesnt support what they tell you, says they will pay you one thing then you dont get paid the correct amount. consistently screws up your hurs and paychecks, you dont get your corret breaks.
CSR - Customer Service Representative (Former Employee) – Corpus Christi, TX – October 24, 2016
typical day was answering incoming calls and answering questions on members insurance. as to why they were not able to refill their prescriptions at that time at a local pharmacy or how to get their medications a little early for vacations. would refill, take payments and make sure shipping addresses were correct. co-workers and management were amazing. very helpful in answering questions and making sure you had the correct training to do your job correctly.hardest part of the job was dealing with peoples breakdowns when calling in to terminate a loved ones account due to passing away. my most enjoyable part of they job was communicating with people from all over the u.s. hearing about the weather and where they relocate for different seasons.
Customer Service Representative (Former Employee) – Utica, NY – August 9, 2016
It's a job you have to learn quickly. The customers are usually always rude and if you're upset the managers don't really care they make you continue. Unless you warn them before hand you get no time off.
The company is great to work for, however the management don't carry out the company's work culture with integrety.
Patient Care Advocate (Former Employee) – Davenport, IA – June 18, 2016
There needs to be a shift in the seriousness of the work ethic. And what the company stands for. They don't have a moto or anything that says:" we are APAC and this is our business creed, we hold these standards and we want you to work here and enjoy it."