Call Center Agent (Current Employee), Germantown, MD – November 1, 2013
This is my first call center job so I learned many new things. A typical day consisted of taking 40-75 calls regarding a security breach. Questions were answered regarding individuals PII being compromised. The management was ok here and very little micromanaging. All co workers and other office workers were friendly and willing to help out when needed. – more... The hardest part of the job was the commute. The traffic is horrible. I liked the laid back setting of the job and the flow. – less
officce installations (Former Employee), Tipp City, OH – August 14, 2014
Pros: i enjoyed being around people
Cons: travel to most jobs
Arrive on site and get to it,get your blueprint,identify your area,find your product,then assemble.this requires many years of continues on the job training.As management you must keep your employees on task.This is accomplished by keeping a good work relationship with those you work with and for.For me i find it most difficult to get the parts if missing – more... from the product delivery. – less
Technical Writer IV (Former Employee), Scottsdale, AZ – August 7, 2014
Cons: contract work
Staff is very professional and friendly. They are all very willing to help with any problems you may have. A nice perk is that once you obtain a contract, the Account Manager escorts you to the job site and brings bagels or something to the hiring manager. Recruiters contact you after a few days to make sure everything is going well and then periodically – more... touch-base. Pay is always on-time with no hassles or errors. Overall a nice company to work for and they seem to have solid, established relationships with clients. – less
Help Desk Analyst (Current Employee), Fort Worth, TX – May 16, 2014
Pros: occasionally apex will bring lunch to the csc facility for the entire service desk.
Cons: i have no relevant or valid complaints.
I work in a CSC facility as a contractor. I'm contracted under Apex Systems Inc. There's nothing extraordinary that's either bad or good. Apex is responsive to my needs but I mostly interact with other contractors or CSC personnel. Pay is always on time. They're accommodating when I have to take off work for my National Guard duties. The place is a – more... wealth of knowledge if you're proactive enough to seek it out. Management and co-workers alike are more than willing to share their knowledge and experience if you have any questions. Hardest part of the job is dealing with the clients though they typically are respectful and easy to work with. The most enjoyable part of the job is when I get a call for an interesting or complex issue and get the opportunity to resolve it myself.
It's a great job and both Apex and CSC are a pleasure to work with. The only reason I'm seeking new employment is because they're relocating operations to another state. – less
Retention makes it difficult for AM's to advocate on contractors behalf
Contractor (Former Employee), Annandale, VA – March 12, 2014
I was an attractive candidate because of my transferable skills (IT was not at all in my educational or professional background). Over the course of my two and a half years with the company, I worked on two assignments under four different Account Manager's (3 months on one assignment under one AM, 2 years and 3 months on another assignment under 3 – more... different AMs). Each time my AM left the company I had no clue until after the fact. With each new AM, I had to bring him/her up to speed in terms of what the predecessor was negotiating on my behalf. About a year and a half in I realized that the AM's didn't really advocate much for their contractors, especially those who didn't have IT degrees or certifications. – less
Data Entry Clerk - Temporary Assignment (Former Employee), Jacksonville, FL – March 11, 2014
Cons: very slow paced
Inputted 6-7 customer information such as address and other account info a day. Management was not very helpful and job was very slow paced. I learned from APEX that I would love to work at a job that had a faster pace and more multitasking.
typical days be on the machine line what i learn is how soap product are made management is how i management my skill to assemble product to keep up with the machine the co-workers are fun and work as a team the hardest part of the job is when there is nothing to do the most enjoyable part of the job is pacing yourself to beat the machine