The job itself is simple, answer calls about imports or exports. The environment however is very stressful because nothing means anything, every policy will be reversed if a customer complains enough.
There is a potluck every three days and it's really just the brown nosers jockeying for position. I had the worst rotel dip and the most tasteless cupcakes ever in life there.
Management are pretty useless, mine was an divorced alcoholic who smelled of vodka at least twice a week.
There will be two more, one is jittery and disconnected while the other is the guy who actually does the work in support of the other two. There will be a "senior" manager who is also a divorced venom filled Gestapo officer. Then you will have a director who has no connection to the employees and every answer is a canned corporate response. He will claim that there is an open door policy but it's not, if you talk to him you go on the radar and they retaliate. There is a union but you pay for nothing, none of the reps on site know the policy they just wanted the title.
The pay is good, 23 bucks an hour and ask any customer service representative and that is the only reason they are there. If you were to over hear a union meeting you'd know every employee in there hates that place.
Software is out of date, you will have a program called "booktrac" that through mitem allows you to access mainframe screens. What is mainframe? A prehistoric piece of software where books on how to master it are available at Gas Lamp antiques...seriously. It's slow and that makes simple things difficult because simple processing – more... of request is really done manually.
The biggest problem is for every issue you have to email a different department and wait on a response. This creates a huge back up of return calls that never get made, don't believe me ask a freight forwarder who ships with them if they get called back, the answer is no.
It's not streamlined, and it should be and could be but no one there has the courage to say as it sits it sucks. If things operated in a linear fashion as opposed to branching out the service would be faster with less runaround.
I was actually good at the job, it's not hard to be, but I got fired for being late a lot. I don't really miss it but I thought I would give other people a heads up. I have a strong personality and it didn't fit well there so if you're a creative person who can think don't work there. They want submissive personalities who will laugh, agree and fetch on command. As far as employees a few are ok...maybe 3%, majority are so fake it hurts to listen to them speak.
Also every call is recorded and if you're on Geo you do all of the work. There are what's called dedicated reps and they are completely useless. Their job is simple.. handle information and shipments for maybe up to 4 accounts. They use the same system as a Geo representative only they have to do reports which are just scraped from mainframe and pasted into a excel spreadsheet. But... They will make it out as if they are responsible for reinventing sliced bread. A lot of the titles are bloated as well as the tasks involved in day to day work. – less