Apollo Education Group Inc - University of Phoenix
Contact Center Manager (Former Employee) – Phoenix, AZ – December 9, 2015
Apollo used to be a great place to work. I started there in 2008 and my employment ended in 2015. I held four different positions while there and while it is easy to be moved from department to department you have to be in the good 'ole boys network to do so. Apollo used to show their employees that they cared and would do their best to motivate you; however, over the years the morale has exponentially declined.
Enrollment Representative (Current Employee) – Phoenix, AZ – November 6, 2015
Excellent Benefits Package. Hardest part of job-Insecure work environment with quarterly lay-offs. Management in each team determines the work environment. Enjoyable part of job-In my particular division, jeans were allowed everyday. Team builders
Fun and family like work place with supportive management
Disbursement/Refund Officer/ Data Entry (Current Employee) – Phoenix, Az – October 3, 2015
Not all about the numbers but how you personally grow and develop. Decent amount of red tape and politics, but this is expected of a big company. The most enjoyable part of the job was working alongside my colleagues and learning from them.
Financial Analyst (Former Employee) – Phoenix, AZ – September 22, 2015
Fun work place with supportive middle management. Care about personal growth and development. There was a lot of variety in what I did each day, ranging from the monotonous tasks to new projects that were challenging and exciting.
Corporate Security Coordinator (Former Employee) – Phoenix, AZ – July 1, 2015
This was a new position that had little guidance. It was fun to work with my superiors to develop job tools and procedures for future training and job definition. This was a great position that encouraged creativity and free thinking. I really felt like I was a part of something great in this position.
Establish and maintain safety stocks and lot sizes using guidelines from the Inventory Policy Manual. Perform SAP PO maintenance as required (PO closing, material pricing updates, OA updates, PO Change, Communicates with engineering, production and Quality personnel to generate Request for Quotations for new or modified parts.
Program Director (Former Employee) – Phoenix, AZ – September 24, 2014
Building relationships with senior leadership to make decisions about which enterprise projects would be viable to manage. Education is heavily regulated by the state and federal government. My co-workers were mainly offsite working with their internal clients on business initiatives. The hardest part of this position was not knowing what changes senior leadership would make concerning my recommendation to proceed or not with a project. Fact-based decisions was not a strong point of this senior management team. Mostly resulting in failed projects and/or sunk costs because of prematurely halting a project. The most enjoyable part was learning how to maneuver in an organization with these kinds of constraints.
I worked for Apollo Group for almost almost 8 years until they downsized and laid me off. It was a love/hate relationship working for them. I loved the coworkers and the students I serviced. However, upper management could care less about the individual employees. The case loads were overwhelming and the pressure of the "terminology" they wanted us to use was aggravating. There was no room for growth/advancement. The direct management was great. There was quite a bit of turnover in management, but they were great leaders and very supportive in their roles. The hardest part of the job was trying to balance the collections part of the job with the rapport building and retention efforts. I felt the two should be split into two separate positions. The most enjoyable part of the job was the counseling aspect of the position and getting to know the students and actually being a part of their success in their education.
great pay and benefits
poor upper management and no guidance of where the company was going
SR IT CAMPUS/DIVISION TECH (Current Employee) – Phoenix, AZ – June 6, 2014
I enjoy what I do and I like the people I work with, but Apollo no longer has any job security. The last few years have seen massive layoffs each year, and outsourcing is becoming more popular among multiple departments. Management doesn't seem to care about the lower level employees.
good benefits, good pay
very little job security, management that doesn't care about people.
Senior Faculty Liaison - UOPX Academic Affairs (Former Employee) – Phoenix, AZ – June 4, 2014
Central administration staff was required to work in an office to access all student an faculty materials most likely to satisfy any number of conditions stipulated by their many accrediting bodies. My primary role was to serve as a physical modicum of contact between faculty, students, and administration regarding governance issues pertaining but not limited to: Family Education Rights Privacy Act, Americans Disabilities Act, student and faculty codes of conduct/academic integrity. I monitored the online classroom environment for user policy violations such as but not limited to: unauthorized user access, fraud, and criminal acts that require Apollo legal to work in cooperation with state or federal legal authorities. I assisted faculty teams by substantiating investigative reports in both student and faculty related issues. Subsequently, I would be the designated contact for students/faculty in remediation. Working in accordance with Apollo's Office of Dispute Management, I assisted faculty and administration during the integration of an online governance database that serves ground and online organizations. I learned the philosophical quagmire of when a student becomes a customer and vice versa. Management is not transparent. My co-workers were genial, but don't expect to make any long lasting relationships as the culture appears to be insulated and somewhat academically homogenized. Educators are often former students and they are most likely still employed as internal staff on either the University or Student services, which essentially converts staff into physical advertisementsmore... as a bonus and complicated legal hazards as a malus. Nothing was hard; however, performance goals were subjective and would often result in bias when leadership uses interpretative data in their rubric. I enjoyed and appreciated building rapport and managing interpersonal relationships within the organization.less