Faculty Services are fun...
Pros: met my current wife there...that's it
Cons: i decline to comment
Central administration staff was required to work in an office to access all student an faculty materials most likely to satisfy any number of conditions stipulated by their many accrediting bodies. My primary role was to serve as a physical modicum of contact between faculty, students, and administration regarding governance issues pertaining but not limited to: Family Education Rights Privacy Act, Americans Disabilities Act, student and faculty codes of conduct/academic integrity. I monitored the online classroom environment for user policy violations such as but not limited to: unauthorized user access, fraud, and criminal acts that require Apollo legal to work in cooperation with state or federal legal authorities. I assisted faculty teams by substantiating investigative reports in both student and faculty related issues. Subsequently, I would be the designated contact for students/faculty in remediation. Working in accordance with Apollo's Office of Dispute Management, I assisted faculty and administration during the integration of an online governance database that serves ground and online organizations. I learned the philosophical quagmire of when a student becomes a customer and vice versa. Management is not transparent. My co-workers were genial, but don't expect to make any long lasting relationships as the culture appears to be insulated and somewhat academically homogenized. Educators are often former students and they are most likely still employed as internal staff on either the University or Student services, which essentially converts staff into physical advertisements as a bonus and complicated legal hazards as a malus. Nothing was hard; however, performance goals were subjective and would often result in bias when leadership uses interpretative data in their rubric. I enjoyed and appreciated building rapport and managing interpersonal relationships within the organization.