Pros: Benefits, opportunities, staff
Cons: Irate customers, very high expectations
You log on at start of shift, you open chat room, you check email, you check schedule, you open ticketing system and phone system. You answer inbound calls, a typical call could range from 10 minutes to 1 hour. You will overcome lots of obstacles, client expectations, fears and criticisms. They expect Apple to work without fail. You will be warm, generous, helpful, understanding, insightful, offer complete solutions or escalate/xfer the call. The typical IOS end user is a novice with technology.
To perform under an immense amount of pressure, high performance expectations and to do so consistently.
Co workers are kind and helpful
The hardest part of the job is the irate customers
You will get great benefits, lots of perks, fun training, fun team, some of the best managers. It is a virtual environment so you will miss human connection, office parties and true team settings.