Great Company to work for.
T1 iOS technical Advisor (Former Employee) – Sacramento, CA – June 15, 2016
I worked with apple as a technical advisor who assisted customers over the phone with their technical support. While working here, I realized that technical support is not the job for me & I do not like dealing with customers over the phone.
During a full-shift, I deal with over 30 different customers with 30 different problems, which can be really challenging from time to time. The goal is to solve the customer's problem, so as a technical support you must always be on top of everything.
I love the benefits of being an Apple Employee. I would get gifts such as t-shirts, sweaters, water bottles, and so on on a monthly basis. I feel like Apple takes great care of their employees. Oh, best part, I worked from home!
What I did not like was the schedule. Working call center on the pacific cost means that i work between the shifts of 5 am to 8pm. Seems reasonable but, as a college student with a hectic schedule it is hard to make it home on time to work. I also didn't like how I was unable to move onto a different position even though, I exceed in that position.
Great Benefits, Work from home, great pay
virtual customer communication, strict work schedule.