Pros: benefits, good pay, paid holidays, friendly management.
Cons: frequent shift changes, including late nights and weekends, at-home advisers have no co-workers to work with.
Apple prides themselves on customer loyalty, quality products and exceptional customer service (including tech support). They have fantastic benefits and adequate pay. They mostly hire very tech savvy people who have a vast background in troubleshooting, customer service, and knowledge of products similar to what Apple sells.
The most challenging part of the job is the constant flood of customers, one after the other (referred to as back-to-back calls) who almost always start the call frustrated and sometimes even irate. Understandably, they're calling us because their very expensive Apple product is malfunctioning in some way, or they've become frustrated trying to get a specific function or feature to work. A huge part of the job is empathizing and wording everything you say in a way that will ensure the customer you not only genuinely care about them and their issue, but also that you are fully competent and committed to fixing their issue.
Another down side to this particular position is working from home. While it may be ideal for some, it proved to not be the best atmosphere for myself. I prefer working closely with others, enjoying an office environment and creating work relationships that help to boost moral.
Some of my favorite things about Apple: the customers absolutely love the Apple products, most customers own several different Apple devices and products and have for years, it's fantastic to work for a company who has built such a loyal and dedicated customer base. I also love working with people in general, whether it be co-workers, managers, or customers. I am extremely people oriented and have worked in some sort of service industry my entire life. This is a great part of Apple, they do everything they can to make work as fun as it can be. They reward and congratulate their employees appropriately, I truly feel appreciated while working for Apple.