Pros: great people, outstanding company, excellent benefits.
Cons: pay could be higher, especially given the amount of yelling and screaming and abuse that customers throw at us.
There's no such thing as a typical day at this job. Everything in constantly in flux, what with new products announced fairly regularly, to customers walking through our door with their own unique set of issues to be resolved. The people who work here are the absolute best at what they do. They are all passionate and motivated, and their only goal is to provide an excellent customer experience and show the customers what they can do with our technology in their lives.
Management is engaged with employees for the most part, there are times where an associate needs a manager and there are none to be found. Management is committed to employee development, and is interested in learning about us even when we are not at the office.
One of the tougher parts of the job is just keeping pace with the amount of people walking through our doors on a daily basis. We are expected to be able to help every customer in a timely manner, regardless of circumstances. The reason this is challenging is due to the fact that we oftentimes do not have the manpower to handle the amount of traffic we see come in.
The most enjoyable part of this job is by far the people you work with. These are some of the most passionate and dedicated individuals a person will ever work with. Couple that with the fact that they are all extremely nice, talented people and you've got yourself a winning team.