Pros: environment, challenge
At Apple, my position entailed handling calls from 50+ customers on a daily basis. These called ranged from simple product or software questions about iOS products to troubleshooting working with businesses and end consumers. This often meant working with non Apple client software, research, troubleshooting, testing, and resolution.
For the first several months, my team was without a team manager and so we would often pull together to resolve issues without additional support.
The hardest part of this job was also what I found the most challenging and enjoyable. No two calls were ever the same and we not only worked to fix the issue, but to fix the customer as well.