Apple retail provides many unique challenges for those passionate about the brand
Pros: great benefits
Cons: the scheduling is random
My current employer is Apple and my role is Family Room Specialist. I work in tandem with the Genius Bar to troubleshoot iOS devices, (iPhones, IPads, IPods, Apple TV's and the forthcoming Apple Watch). The Job is constantly changing due to the ever-evolving technology. My goal is always to provide the best solution in the fastest way possible that leaves the customer happy with their experience at the store.
I've learned so much. I've learned how these devices work, both software and hardware. I've learned that you always want to explain things as simply as possible. Also, sometimes you need to find a new way of explaining a concept because not everybody learns the in the same way.
I think the company is well managed. There's a reason why we're the no. 1 company in the world.
I love my co-workers. We're a very diverse group of people, all with unique passions and gifts. I've made friends with quite a few of my colleagues and we all make an effort to support each other outside of work.
The hardest part of the job is the scheduling. We don't work regularly scheduled shifts. We may work a morning shift one day, an afternoon shift the following day and a closing shift the day after that. Because of the way our schedules are made, it makes it very difficult to have a routine outside of work.
The most enjoyable part of the job is connecting with the customer and making sure they leave happy and satisfied with the service that I have provided.