Family Room Specialist (Former Employee) – Reston, VA – January 21, 2016
Apple is a great place to learn and grow as a person and a techie. You learn a lot in how to present to customers, talk to people and enhance customers lives by showing them how to better use their products.
Service Specialist (Current Employee) – Baton Rouge, LA – December 14, 2015
While Apple is absolutely an amazing company to work for the culture can easily suck your soul dry. The expectation of being an individual is so demanding that every person has almost the same high stung personality.
The company from a corporate perspective is on to truly admire. They really do take care of their people. From an in store ground level, work life balance is not always respected and becomes tiresome.
Customer Service Representative (Former Employee) – Raleigh, NC – December 9, 2015
Xerox Apple was some what of a "hire anybody" type of environment. The actual working place was very professional and highly advanced with the latest Apple technology, however the certain employees/ managers were completely unprofessional. A lot of "non business like", for lack of better words, actions and lee ways took place. Overall i loved the experience because it was new and i loved learning about the product and being able to help customers resolve an issue with resources i learned to navigate.
iOS Adviser (Current Employee) – Norcross, GA – December 8, 2015
A typical day is usually very fast paced environment. Before working for apple I only knew the minium about my apple device. Now that I work for the company I know the ends & outs of each product. I love all my coworkers & management. There really isn't any hard tasks at apple. I love that fact that i can help others, I enjoy the feeling I get when I resolve a customers issue.
Technical Advisor (Current Employee) – Los Angeles, CA – December 7, 2015
Great culture and great company -troubleshooting computers tables phones anything that has an operating system -the only challenge is working from home. Seeing and talking to your co-workers is something you will miss. Building those relationships.
working from home can be hard because there is know one to talk to.
At-Home Advisor (Current Employee) – Home – December 6, 2015
I hold Apple to the highest respect. The work culture is fantastic. Compensation is next to none, and the benefits are highly regarded. The only issue I have with Apple is the inability to choose a schedule that supports a healthy outside of work life. Employees must bid on schedules, which are split into three large groups. Metrics do play a huge role in getting the schedule you want, but if you are not in the first group to bid on schedules, it does not matter how good of an employee you are, just how lucky you are. Because of this, working one weekend day and shifts that allow you to never see people are a possibility. With a work at home position, I do not suggest this job for people that need human interaction. A typical day as an At-Home-Advisor would include taking inbound calls for technical support, attending team meetings and coaching with management, and supporting other advisors via chat and email. The most enjoyable part of the job are the other employees. Apple truly hires great individuals.
great compensation, competitive benefits
Working one weekend day, working late shifts, working from home and never seeing people
All my coworkers are great and all have international background it is great to learn from each other different languages and cultures. Typical work day is going in and getting straight to work as there is much to do.
Great place to be! True family feel, respectful and lots of fun!
Family Room Specialist (Former Employee) – New York, NY – December 1, 2015
I worked for this company for 7 years of my life. I wore many hats, I have nothing bad to say about this company. The only thing I can maybe say was that my work schedule was often at different hours every week. Great benefits and compensation, with a management team that cares. The job culture was one to remember, true bonds and friendships were made along the way.
Encouraged to resolve the problem at hand, but it must be done within 15 minutes. The side-chat provided to us is a helpful tool when one of us is stuck and needs help from a teammate. The managers, who are not required to take phone calls, (some of which haven't since iPhone 1st gen in 2007), are giving instructions on how to handle a call for an iPhone 6+ with the newest iOS. That aside, everyday is a productive day for me, because I do not leave work with an open case. I make sure I am the last representative a customer has to talk to and I resolve the conflict at hand. The conflict resolution not only looks good on myself, but on the company as a whole and this consumer may then become a loyal, returning customer.