Pros: insanely great benefits, great people to work with, fun technology
Cons: high stress, multiple customers at one time
One thing that is a constant at Apple is change. New products, great software!
Supporting customers and helping people discover new things is always a blast. Resolving issues and making a customers day even better is a reward in itself!
Working from home is a privilege and being provided with swag is a great bonus as well. The biggest challenge as an at Home Advisor is networking and advancing because advancing is completely dependent on metrics, and many times, that is out of the advisors control.
Having the right manager is also vital as the team managers are who help guide your career path. I have been with Apple for just under 2 years and have had 4 managers, which can be a tad challenging.