Log onto the telephone, answer call, assist consumer whether it be to file an application, unlock an account or application status. While working with Access Health Ct, I learned the what the Affordable Care Act consist of, different health insurances that are offered and what is offered for Connecticut residents, Subsidies, the difference between an annual out of pocket max and Deductible. It was an okay working environment. The hardest part of the job was to complete service request, notes and appeals all while on the phone with the consumer. The most enjoyable part of the job was meeting the people I met.