Restaurant Manager
Applebee's - Houston, TX

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Position Title: Restaurant Manager
Reports to: General Manager
Responsible for managing all aspects of a specific department(s) within the restaurant including the selection, development and performance management of restaurant employees, optimizing profits and increasing sales.

Customers/Partners:

  • Restaurant Guests
  • Area Team
  • Senior Management
  • Operations Management
  • Unit Managers
  • Hourly Employees

Measurements of Success:

  • Front of the house (FOH) is fully staffed to par.
  • All FOH employees are validated in appropriate positions.
  • Gallup scores are increased.
  • Overtime costs minimized by accurately projecting daily labor goals.
  • Profits optimized by monitoring actual costs against ideal costs.
  • Information is relayed to appropriate individuals in an accurate and timely manner.
  • Increased retention of all FOH hourly employees.

Areas of Responsibility:

  • Manage all areas of operations for a specific department within the FOH including marketing and human resources, while ensuring the Company’s standards of quality, service and operations are maintained.
  • Manage operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness.
  • Maintain an accurate and up-to-date manpower plan of FOH staffing needs. Prepares schedules and ensures that the FOH is staffed for all shifts.
  • Use the Selection process to interview all FOH hourly employees, ensuring employees hired meet Company standards.
  • Staff, train and develop FOH hourly employees through orientations, ongoing feedback, establishment of performance expectations and by conducting performance reviews on a regular basis.
  • Identify operational opportunities to build sales and control costs; develop and implement plans to address opportunities (i.e., R&M, marketing).
  • Perform liquor, wine and beer check in to ensure proper invoicing.
  • Ensure proper security procedures are in place to protect employees, guests and Company assets, including security of beer walk-in, liquor room, store room, freezer and office.
  • Prepare end of shift reports including Daily Labor Control, Daily Food Control and Daily Sales.
  • Directly supervise 20–30 FOH employees, and 2-5 trainers per shift.
  • When acting as manager on duty, oversee restaurant operation with annual sales of $2 - 6+ million.

Indeed - 22 months ago - save job - block
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