Good co-workers, productive workplace.
Pros: Cross-training, co-workers, basic skills
Cons: Never a set schedule
There was no typical work day here. The closest that it came to being typical was our everyday duties depending on if you worked more than one different job there as I did. Working as a dishwasher was typical, clean dishes during the day and make sure that every station in the kitchen has the dishes that they need. As a host, it was only slightly typical, only because the duties were always the same, but the branch I worked for was either very busy or very empty. Duties as a host consisted of seating customers, and just general customer service, making sure that servers get an even amount of customers a piece, and cleaning tables once customers had left. As a food prep, all you did was make sure that the cooks are working in synchronization and getting food cooked on time with the orders as they came in. Also, food preps made sure that before food left the kitchen that it was correct and was made properly, and garnished appropriately.
I learned all about customer service by helping customers on a regular basis. Time management was a big skill that I acquired from working for this company, because if food is taking too long to cook and prepare, the whole restaurant will be slowed down, and this results in poor customer service. I learned a good deal on how to lead co-workers. My managers always had the last say, but as a food prep, you are forced to lead the kitchen, because you see how the whole restaurant is working at that point in time. You see the full order for every table and how long it had been since the order had been put in, and from that information you – more... could remind the cooks what you needed to complete orders, and ask for things that had not even been started yet.
The management for this company was great. Just like any company, you have ups and downs, but overall I had more ups with the management staff than anything. The staff were professional, but were caring at the same time. They would bend over backwards to help their employees, as well as, making sure that all employees were properly trained to the standards of their job descriptions. Also, they were always more than happy to cross-train employees to do a multitude of different jobs.
My co-workers at this company were, also, very great. Everyone was happy and willing to help each other out no matter what that meant. Everyone was always worried about each other and checked in quite often to make sure that everyone was taken care of and that no one was falling behind in their work duties.
The hardest part of this job was just the random hours, they weren't very long hours but they were very random, and given the time that I held this job, it was just a difficult schedule to work around.
The best part of this job was being able to improve myself as much as I was able to with cross-training for other jobs, and my managers always had something new to show me, because every day was different than the last day. – less