Virtual Receptionist (Former Employee) – West Palm Beach, FL – November 17, 2015
Overall good company they do take care of the employees only con I have is for a working mom schedule doesn't work, the pay should be higher its not easy taking 3 line calls in 2 min. and management in the west palm bch location isn't that great
Virtual Receptionist (Former Employee) – West Palm Beach, FL – November 24, 2015
its very enjoyable when management listens to you only real con I have is office manager since its a very small office with nothing put females everyone knows to much information the hardest part is getting the manager to be a bit more proficient.
My review of Apple Tree is that the company is and was a wonderful company to work for. Our company merge with this company and they brought their ideas to strengthen our company, to make us better and more profitable. A typical day at work was promising, I look forward to the challenges and the new learning skills that we were given each day. I learned how to be more supportive, a better listener, and a more skillful worker. Management stayed the same, which was no good. I really felt that if Apple Tree would have brought in their team of managers it would have been even better and stronger. My co-workers were complainers of how the company was run by our supervisor (which I can not say more) but when it came time to speak up, I was the only one who spoke. (alone). The hardest part of the job was when I made the decision to leave, I felt that no one would listen to my concerns when all I wanted was the best for the company. I left without speaking to someone who could have made a difference, and I am telling anyone, do not make the mistake I made be strong and stand up for what you believe in without fear of losing your job. The most enjoyable part of my job was getting to know the employees at Apple tree and what they stood for. Anyone working for this company in my opinion is working for the best answering service in the United States, I just wished I had stayed and not allowed myself to feel threatened.
the incinitives, raises, great treatment of their employees
not getting to work more with their people, only the same people at our company.
The customers were great to talk with but the management was not very people oriented.
Customer Experience expert (Former Employee) – Portland, ME – July 16, 2012
The typical day at work was very long and not so welcoming. I did learn about core values and how it was easier for people to just say them rather than practice them. My co- workers were friendly sometimes but i did not have enough time to actually get to know them. The hardest part of the job was dealing with the management because they did not care about the customers needs. I enjoyed this job because i was able to interact with many different types of people.
A great company with positive environment and great training.
Customer Experience Expert (Former Employee) – St. Louis, MO – May 21, 2013
A typical day consist of taking inbound calls pertaining to orders such as lost shipments, wrong shipping addresses, placing orders, problem solving and escalations. I learned that a lot of patience with customers help when they're venting and that excellent listening skills and problem solving is required to provide excellent customer service. Management has been a great sounding board for tips and suggestions for quality customer service improvement. My co-worker play a very important part because we all created a team player attitude and environment. The hardest part of the job is when a customer call ends without satisfaction due to customer policy guidelines and regulations that mandatory. The most enjoyable part of the job is providing excellent customer service by being educated products and services to help the customer.
Customer Service Expert (Current Employee) – Sacramento, CA – January 22, 2014
Typical day at work, answer calls for a wide variety of businesses. Dealing with our clients upset customers and making sure that everything is resolved. Then there is dispatching, contacting o/c doctors, o/c maintenance relaying relevant and accurate messages. Once you get the hang of things everything else is easy. Co workers are fun to work with, the management is good.
Agent/Team Lead (Former Employee) – Kettering, OH – July 19, 2013
My typical day at Appletree started at 7AM. I responded to emergency and high-priority calls, relayed messages and followed client protocols regarding delivering messages. I trained and led a team of 4 employees including after our entire computer program was changed to a new one. Later in my time there, I was able to work from home a few days a week. If I needed to stay home for some reason (recovered from surgery), I was able to work from no...no questions asked. A lot of times overtime was available whenever I needed it.
CUS SER REP (Former Employee) – MAINE – November 23, 2012
This company is the worst place i have ever worked, they treat the employees very poorly, and never give appreciation to anyone and the whole company acts like they are better than all the real workers who get to get yelled at on the phone all day. They time your breaks, drug test you, and will fire you in a second. The company is probably going under anyways as it was bought out by another company.
Customer Service Representative (Current Employee) – Sacramento, CA – July 10, 2012
I answer inbound calls acting as reception on behalf of companies such as: Dr. offices, Hospitals, Overton power district, Carmichael water district, Sac Metro, Roseville automall and Universal Studio Hollywood