Customer Service Expert (Current Employee), Sacramento, CA – January 22, 2014
Typical day at work, answer calls for a wide variety of businesses. Dealing with our clients upset customers and making sure that everything is resolved. Then there is dispatching, contacting o/c doctors, o/c maintenance relaying relevant and accurate messages. Once you get the hang of things everything else is easy. Co workers are fun to work with, the management is good.
Agent/Team Lead (Former Employee), Kettering, OH – July 19, 2013
Pros: nice building and state of the art technology.
Cons: very repetitive work.
My typical day at Appletree started at 7AM. I responded to emergency and high-priority calls, relayed messages and followed client protocols regarding delivering messages. I trained and led a team of 4 – more... employees including after our entire computer program was changed to a new one. Later in my time there, I was able to work from home a few days a week. If I needed to stay home for some reason (recovered from surgery), I was able to work from no...no questions asked. A lot of times overtime was available whenever I needed it. – less
Dispatch Supervisor (Former Employee), Houston, TX – May 25, 2013
Pros: the incinitives, raises, great treatment of their employees
Cons: not getting to work more with their people, only the same people at our company.
My review of Apple Tree is that the company is and was a wonderful company to work for. Our company merge with this company and they brought their ideas to strengthen our company, to make us better and – more... more profitable. A typical day at work was promising, I look forward to the challenges and the new learning skills that we were given each day. I learned how to be more supportive, a better listener, and a more skillful worker. Management stayed the same, which was no good. I really felt that if Apple Tree would have brought in their team of managers it would have been even better and stronger. My co-workers were complainers of how the company was run by our supervisor (which I can not say more) but when it came time to speak up, I was the only one who spoke. (alone). The hardest part of the job was when I made the decision to leave, I felt that no one would listen to my concerns when all I wanted was the best for the company. I left without speaking to someone who could have made a difference, and I am telling anyone, do not make the mistake I made be strong and stand up for what you believe in without fear of losing your job. The most enjoyable part of my job was getting to know the employees at Apple tree and what they stood for. Anyone working for this company in my opinion is working for the best answering service in the United States, I just wished I had stayed and not allowed myself to feel threatened. – less
A great company with positive environment and great training.
Customer Experience Expert (Former Employee), St. Louis, MO – May 21, 2013
Pros: incentives for quality work performance
Cons: healthcare cost
A typical day consist of taking inbound calls pertaining to orders such as lost shipments, wrong shipping addresses, placing orders, problem solving and escalations. I learned that a lot of patience with – more... customers help when they're venting and that excellent listening skills and problem solving is required to provide excellent customer service. Management has been a great sounding board for tips and suggestions for quality customer service improvement. My co-worker play a very important part because we all created a team player attitude and environment. The hardest part of the job is when a customer call ends without satisfaction due to customer policy guidelines and regulations that mandatory. The most enjoyable part of the job is providing excellent customer service by being educated products and services to help the customer. – less
CUS SER REP (Former Employee), MAINE – November 23, 2012
This company is the worst place i have ever worked, they treat the employees very poorly, and never give appreciation to anyone and the whole company acts like they are better than all the real workers – more... who get to get yelled at on the phone all day. They time your breaks, drug test you, and will fire you in a second. The company is probably going under anyways as it was bought out by another company. – less
The customers were great to talk with but the management was not very people oriented.
Customer Experience expert (Former Employee), Portland, ME – July 16, 2012
Pros: interactions with people around the u.s.
Cons: there was not much to benefit from this job.
The typical day at work was very long and not so welcoming. I did learn about core values and how it was easier for people to just say them rather than practice them. My co- workers were friendly sometimes – more... but i did not have enough time to actually get to know them. The hardest part of the job was dealing with the management because they did not care about the customers needs. I enjoyed this job because i was able to interact with many different types of people. – less
Customer Service Representative (Current Employee), Sacramento, CA – July 10, 2012
I answer inbound calls acting as reception on behalf of companies such as: Dr. offices, Hospitals, Overton power district, Carmichael water district, Sac Metro, Roseville automall and Universal Studio Hollywood