Collections Representative (Former Employee), Jackson, TN – April 16, 2014
Pros: good pay.
Cons: poor management.
Worked with insurances companies to have patients insurance claims paid. Submitted medical documents to render patients medical equipment to be of medical necessity. The hardest part of the job was with the insurance companies and trying to figure out what was the best direction to take on getting claims paid. Most enjoyable part was friends that I – more... made there. – less
Customer Quality Specialist (Current Employee), Bay Area, CA – April 8, 2014
Pros: lunch and break
Cons: too many
Apria used to be a place where I was proud to say I worked. NOW, I feel ashamed that their on my resume! With all the "structural" changes happening now, it seems that things are just going down hill. Pay sucks if you live in the bay area. Benefits are very expensive! Not to mention high deductibles! The only decent benefits are generous PTO, vacation, – more... and sick time, and that's only if you manager or supervisor approves it! Don't even get me started on management! !! Apria should randomly audit their supervisors/managers to check their competency! I feel embarrassed for my manager when I have to train them. So very sad what Apria has become. They really don't care about their patients, just the money! And they really need to invest in finding good talent. I'm so disgusted by these teeny b oppers that they hire with absolutely NO CLUE of what its like to work in a professional environment. What was so intriguing about someone who worked at Forever 21!?! I didn't know they used medical terminology at the mall or dealt with respiratory equipment! If you are currently looking for a job, don't waste your time here. The only people left are only their for a paycheck. Most don't even know what their doing, but their friends with someone who knows someone's brother, sister, cousin, uncle, wife, etc. – less
I learned much more when I became a trainer. I learned computer programs I would never have learned inside a branch or billing center .
Customer Service/Trainer (Former Employee), Various locations -Corp ofc at Lake Forest, CA – April 4, 2014
Pros: i loved taking care of the customers and i enjoyed my position training for the company
Cons: the travel was 100% and it became difficult to be gone from home so much
I enjoyed working at Apria in the early days. The company struggled financially for so many years. They had a difficult time finding a buyer. We had job cuts and hiring freezes almost constantly. They finally sold out to BLACKSTONE and there were job cuts everywhere. They even sent a huge amount of jobs to CHINA and many of us in the states lost our – more... jobs. They often told us that the staff was there most valuable resource and yet after it all I WONDER? – less
Lead Collections Representative (Current Employee), Overland Park, KS 66211 – March 26, 2014
Pros: flexible hours
Cons: poor benefits
Apria has been struggling to keep employees because they don't pay well and they don't offer affordable benefits for health or retirement. This is a good job for a person who is in between or trying to establish a stable work history but it is not a place to stay and retire.
I always arrived @ work 1 hour prior to clocking in to read quietly and pray for guidance and direction in whatever situation may present itself in this day. It's like warming up to begin a race.
As the morning progressed, the other employees who work later shifts would come in. Then the phones would be ringing incessantly as my coworkers conversations – more... with patients needing supplies or the physician's offices would call in to check the status of an order.
The supervisor would occaisionally walk down the aisle to ask if everyone received/read the latest email of a change in process.and/ or to make sure we were following that process.
The most challenging aspect is that we had a productivity goal to meet each day.It was not difficult when working intakes for established patients as the required qualifications (per Medicare guidelines) for those patients was already received/documented. It was the new/transition patients that often did not have this information with the initial order from their physicians. These atypically took much more time to work than the 15 minute alloted time frame orders for established patients.
For me, the most enjoyable part of the job was meeting (or exceeding) my productivity goal for the day. This, indeed, is the blessing. – less
Collector (Current Employee), Tempe, AZ – March 12, 2014
A typical day here is set in a call center environment thats very laid back. You learn a lot about the process of medical billing and collections. The management is focused on company goals. The co-workers are all very friendly. The hardest part of the job is the patience needed to call insurance companies. The most enjoyable part of the job is resolving – more... a large dollar account. – less