Office Manager (Former Employee) – Oklahoma City, OK – March 5, 2016
This was a good place to work when I first started there, however as time passed it changed management. The new management was more interested in the "bottom line" than in serving the public that depended on it's services.
Customer Service Representative (Former Employee) – Grain Valley, MO – February 10, 2016
I would arrive at work at 6:00am and i worked until 5:00pm. And we would also work weekends for overtime to meet monthly goals for the company. We were a durable medical company for Lincare. A typical day for me would have me answering phone calls and transferring them to the correct centers in the United states or taking the orders and problem solving for the Customers/ Patients if we could not connect them to the service center. I would also work with insurance companies working Medicare, Medicaid, Private insurance billing them for the patients equipment and making sure we would get the claims. I would also have held sales calls. Where I would work other states and teams to make sure that we would get the Doctors Scripts and the Insurance company to cover all equipment so that the patient would not have to do without. If we had to go out to the offices or to the insurance companies to get what we needed we would. The hardest part was the management. The most enjoyable part was helping the patients/ customers get what they needed and making sure they had a good experience.
Poor management and very clickish. No training for position and poor employee morale. You are expected to know what you are doing from day one and mistakes are not tolerated even from new employees. If you are not a part of the management click you are left out to dry. KEPRO the parent company is very cheep and will not pay for even basic office supplies. AVOID THIS COMPANY.
Client Service Coordinator (Former Employee) – San Juan, PR – October 1, 2015
Awesome environment, great benefits, management was great. Loved my co-workers and loved the work I was doing. They were flexible and they took care of the employee. Not working there as management made some tough decisions.
Data Entry Specialist (Former Employee) – Silver Spring, MD – September 29, 2015
The company offered no real interest in employee investment, retention and promotion. No clearly defined career path and employment of incompetent managers. The business was not operating at optimal potential and consistently lost contracts.
Intake Specialist (Former Employee) – Oklahoma City, OK – August 14, 2015
Requires an history or understanding of medical terminology as well as insurance benefit coverage. I learned how the hospital intake process occurs. Not much to enjoy on a daily basis. Recieve calls medical facilities that pertain to verifying if a patients procedure is deemed necessary. Or if the injury requires a hospital admission
I was able to learn why it takes so long to receive treatment when you go to the hospial.
Must have some type of insurance and medical background to be a productive employee
Care coordinator (Former Employee) – New York – July 30, 2015
Worked as a care coordinator for a year and a half. Pay was good. Mileage checks weekly. Enjoyed helping clients. Completed several medicaid applications and helped seniors get help from local agencies. Very fast paced and a lot of visits per week. A lot of boring telephonic meetings also. I did enjoy the job but was let go after repeatedly being written up on false accusations. I made sure to go through all the things I was written up for and emailed my boss with all the inaccurate information. Nothing was ever done about it. I went to my bosses supervisor with the false accusations and my phone calls were ignored and never returned. On the day I was let go I had an opportunity when I was alone with my bosses supervisor and told her face to face about the lies and she just changed the subject. I told hr about the problem and they said I was unaware of that and did nothing. Horrible experience.
Information Technology Help Desk (Former Employee) – Cupey, PR – July 29, 2015
While at this company, I was able to use all my Computer and networking skills and then some more. Had the opportunity to work on a close security environment, where all the data is regulated by HIPPA. Worked with applications I've never seen before like Citrix and Electronic Medical Record applications. The experience was fun, and not too much tense or strict.
Graphic Designer (Former Employee) – White Plains, NY – January 28, 2015
No definitive path for career advancement. Upper management was not in tune and ignored the changing demands of our course of business. Lack of innovation and intuitive thought. Management strategy was reactionary versus proactive.