Graphic Designer (Former Employee) – White Plains, NY – January 28, 2015
No definitive path for career advancement. Upper management was not in tune and ignored the changing demands of our course of business. Lack of innovation and intuitive thought. Management strategy was reactionary versus proactive.
This contract was with APS Helathcare/Universal American and Maryland Developement Disabilities Administration
Lead Community Service Reviewer (Former Employee) – Columbia, MD – May 8, 2014
My job duties included: 1) Completed Individual Indicator Rating Scale (IIRS) assessments; an assessment tool developed by Maryland Developmental Disabilities Administration (DDA) to determine support needs. 2) Completed programmatic audits for individuals with disabilities supported by DDA in Community Support Living Arrangements and Individual Support Service Programs. These audits were completed state-wide to determine level/quality of supports provided. 3) Completed two-year sample of the Support Intensity Scale (SIS) to assist Maryland DDA with determining future use of scale. 4) Supervised five full-time community service reviewers during final two years of contract with the state. Submitted quality assurance review of audits completed quarterly. Coordinated monthly meetings with Maryland DDA regional offices and Maryland DDA contract monitor. Completed Minority Business Enterprise reports to DDA contract monitor.
They produce a great product in the Mental Health and Substance Abuse arena. The management team was lead by Clinicians with little to no experience from the Business World. This lead to little training or room for growth for employees. I was able to expand my insurance knowlege into the world of Medicaid Mental Health and Substance Abuse which was a plus. I also worked with several great people.
I gained valuable experience working in a company that operated entirely electronically, however, long distance communications with higher management and departments had its drawbacks. If I had a chance to speak with them, they were friendly, professional and helpful. The merge with Universal American was confusing sometimes and there was a constant change in policy, procedures, personnel, and so on. It was hard to keep up with the changes while performing daily tasks.
APS had a contract with state government and our program did not last but a year. Pay met my expectations, but when the contract ended unexpectedly, I sought employment within APS. The office was in the same building. The salary offer was extremely low for an Administrative Assistant position in a large company. I was shocked! I have a degree in Office Administration and am a Certified Administrative Assistant. They would not consider it and had no room for negotiation. The office in Charleston, WV is located in an old building that was built in 1921. It kept the maintenance crew busy because the biggest part of it was old and caused some inconveniences. Paying parking meters on the street or parking garages everyday drained expenses. APS did not reimburse.
Case Manager Behavoir ahealth (Former Employee) – Brookfield, WI – April 27, 2014
Friendly, helpful women to work with. My boss was very supportive and complimented me that she had never seen anyone who could get members to trust me as quickly as I could. (Susan Spangler), now mind you, this was quite awhile ago. I still gladly see her at the Case Management of America monthly meetings which I have been a member of since 2009. The daily duties was multiple, and and me mean multiplenmanaged care Medicaid recipients to educate them, access for them & follow up for them that they have seen their primary care physician instead of using the emergency room for routine medical care. Myself and another nurse implemented a program, where we would contact by phone or mailing to report their patient had accesses the ED foe a routine health complaint. We sent multiple educational materials PCP office instead od accessing the ED. Tis eventually became 30% effective, which we were quite proud of.
performs inperson and telephonic health assessments, post hospital assessments, meet with providers
RN Field Care Coordinator (Current Employee) – Atlanta GA – March 25, 2014
job was offered as a field care coordinator but the position is mostly telephonic. There has been too much transition in management and upper management. The most enjoyable part of this position is talking with patients and providers.
flex time, mon-friday..no call.
no management support, no incentives, no upward mobility or transitional positions