Fast paced, fun great place to learn and advance
Client Account Representative (Former Employee) – Toledo, OH – May 15, 2013
APS allows the opportunity for employees to advance and take on new positions within the company. They helped provide me with the skills and knowledge to do my current position. They are family oriented so this is great for working moms.
With the ability to move up and between departments you were always learning something new, and I enjoyed meeting and working with people there. I started out in the customer service department taking calls from patients and verifying all demographics were correct, insurance denials/requests and filing of secondary claims. I then moved into the Insurance Claims department where I followed up with carriers on unpaid claims, claims that were processed incorretly and filed appeals. After a short time I also worked all collection accounts, this is where accounts were reviewed 1 final time before moving to an outside agency for collections. Here I would review the claim to see if all demographics were correct, if the carrier was needing additional information etc before placing the account to collections. I then moved into the position of Client Account Representative where I worked one on one with the clients, and multiple departments daily to ensure the claims that were coming in were going out timely and without errors as well as monitored the client cash flow.
Paid lunches, free parking, health benefits
It was a good place to work and learn. I left because of the opportunity to advance