Collections Specialist
Arch Health Partners - Poway, CA

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TITLE: Collections Specialist FLSA STATUS: Non-exempt

DEPARTMENT: Business Office

REPORTS TO: Business Services Supervisor

POSITION NARRATIVE: The Collections Specialist is responsible for managing aging patient accounts, resolving billing questions and problems, determining payment arrangements and schedules, interacting with collection agency and dealing with difficult patients regarding collections.


  • Responds timely to all incoming correspondence, resolves patient billing questions/problems, and communicates possible problems with department manager.
  • Manages aging patient accounts.
  • Responds to patients’ questions on payments arrangements.
  • Determines patient payment arrangements and executes payment agreements.
  • Interacts with collection agency.
  • Responds to difficult patients regarding collection issues.

The above is not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of this position.


  • Skills: Strong customer service, written & verbal communication, word processing and spreadsheet skills. 10-key by touch and typing 35wpm.
  • Knowledge: Insurance billing procedures and collection laws. Knowledge of medical terminology, ICD-9, and CPT codes.
  • Abilities: Ability to work effectively with patients and co-workers, prioritize tasks, identify collection problems, work independently, meet deadlines, and prepare records in accordance with detailed instructions.

REQUIREMENTS: High School diploma or GED required. College level courses preferred. Two years patient service experience in a health care organization, preferably in insurance billing and accounts receivable.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A more detailed analysis of the physical requirements is available upon request.

While performing the duties of this job, the employee is constantly required to sit, grasp and use hand/wrist repetitions. The employee must frequently conduct data entry, reach, use manual dexterity, and occasionally stand, walk, twist, bend, squat/kneel, push, and lift up to 25lbs. Specific vision required by the job includes close eye work, normal color discrimination, reading computer screens and books, and normal hearing.

WORK ENVIRONMENT: Arch Health Partners maintains a drug free workplace, and smoke free working environment. Smoking is not permitted anywhere on the campus. Employees are required to successfully pass a pre-employment drug screen.

This position works in a well-lit, air-conditioned, cubicle, office setting with moderate noise level. This position is not exposed to hazardous materials, radiation, and loud/repetitive noise. Personal protective equipment is not required.

About this company
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Arch Health Partners is an award-winning medical foundation affiliated with the Palomar Health System in North San Diego County. The...