Senior System Engineer
Arch Insurance Group - Jersey City, NJ

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The Senior System Engineer (VMWare & Storage) is responsible for the administration and operation of the firm’s VMware and Storage Infrastructure. Candidate must be a self-starter, and demonstrated experience managing projects to completion. Candidate must be self-motivated and well organized, and must have strong communications skills. This position works very closely with the AVP of Delivery Services and Senior Systems Support Specialists of the infrastructure and production servers.


 Assist the Systems Architect with the design, implementation and ongoing support of virtualization/SAN projects as well as data center operations
 Act as technical project manager for major initiatives, changes and product deployments
 Demonstrate advanced analytical skills to identify issue root cause and to maintain maximum uptime and service availability
 Configure, manage, and maintain physical and virtual infrastructures
 Participate in an off hours on-call rotation
 Preparation and maintenance of IT Systems documentation and guidelines.
 Designing, planning, and implementation of enterprise storage platform including: monitoring, performance and growth management of both DAS and SAN systems.
 Security level assessment for all IT Systems and the information stored therein.
 Backup and Restore processes, procedures and guidelines.
 Overseeing the data center processes and procedures supporting all IT Systems.
 In particular the successful candidate will:
 Develop, coordinate, and implement VMWare-based solutions related to evolving project functional requirements and production-related challenges in data collections, management, and exploitation;
 Support the deployment of highly available and redundant VMware infrastructure (vSphere and vCenter at minimum);
 Maintain and support existing VDI virtual desktop infrastructure (Citrix XenDesktop, VMWare View) and construct new templates where necessary (a fundamental understanding of VDI solutions, their deployment requirements and their relative strengths and weaknesses is essential);
 Construct and maintain a highly automated deployment and configuration management infrastructure for vSphere hypervisors and individual virtual machines (kick start hypervisor installs, vSphere host profiles);
 Make and discuss storage and network optimization recommendations for VMWare hypervisor infrastructure:
 Demonstrate a fundamental understanding of tiered storage and storage protocols and their implications on virtualized infrastructure;
 Demonstrate a fundamental understanding of physical switching including VMWare hypervisor specific deployment requirements;
 Demonstrate a fundamental understanding of virtual switching solutions including DVS and Nexus 1000V, vlan tagging options in vSphere such as VGT, VST and EST, and link aggregation schemes
 Work with other system administrators to maintain the Infrastructure:
 Participate in on-call and possibly after-hours support rotation; major system upgrades and may include weekend or evening on-site work;
 Respond to support calls after-hours/weekends/holidays/shutdowns;
 Provide training, troubleshooting, technical advice and direction to other members of the team;
 Update system and process documentation and user guides as needed.


 ESX/vSphere 5.0/5.5 upgrade, deployment, configuration, and maintenance experience;
 vSphere automation experience (kick start scripted install, VSphere Auto-deploy, host profiles);
 VDI (Citrix XenDesktop) deployment, configuration and maintenance experience.
 Citrix XenDesktop 7.x (XenApp 7.5) deployment, configuration, and maintenance experience.
 Excellent interpersonal and communication skills, including strong listening skills
 Ability to effectively communicate business and technical information to audiences with varying backgrounds
 Ability to communicate with offshore teams and technical development teams
 Ability to interact with management in a professional manner
 Collaborate with personnel from many departments to resolve issues
 Work cross-functionally and think creatively, critically and strategically
 Ability to effectively plan, facilitate, and participate in meetings with employees from all organizational levels
 Effectively use teamwork to contribute to a high-morale/high-performance team culture, leading by example
 Effective team player and collaborator
 Strong skills in prioritization and reprioritization to react to a dynamic environment as Arch continues to evolve
 Results driven; Ability to work independently; Self-starter


 A minimum of 5 years of relevant experience supporting a production environment
 Four year college degree required
 Industry specific training or designation a plus
 Expertise that includes: VMware ESX, SAN technology (NetApp, EMC Clariion), data center operations, and enterprise monitoring
 Hands-on experience with current Windows server and workstation platforms
 Hands-on experience with current virtualization platforms
 Strong troubleshooting skills (Hardware & Software)
 A basic understanding of routers, firewalls, traffic managers
 SAN/NAS experience and troubleshooting (Prefer: HP EVA4400 & NETAPP )
 Familiarity with Cisco Nexus data center products and NX-OS;
 Familiarity with Microsoft SCCM and PowerShell;
 Familiarity with RHEL5/6 and bash/python scripting;
 VMware Certified Professional.
 vCenter Operations Manager installation, maintenance, and monitoring experience;
 VMware Capacity Planner;
 Familiarity with EMC VNX, VMAX;
 Familiarity with vCOPS;
 Familiarity with Legato

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