Responsibilities: Handle guest and patron slip and fall, lost missing, bodily injury and property damage claims. Review medical treatment to verify it was in line with the claim. Review property damage estimates and receipts and verify they are related to the claim. Subrogate all damages directly with responsible parties, attorneys, district attorneys and Victims Advocate. Communicate direct with claimant attorneys to resolve claim prior to litigation. Prepare file for corporate litigation. Provide all claimants with outstanding customer service. Assess potential risks on property for City Center. Developed solutions to Mitigate organizational risks, Develop and present presentations to new security and pool staff regarding safety and risk management, review certification of insurance to verify they comply with contractual agreement between organizations. Worked closely with all department to gather data necessary to resolve incidents and departmental risks.