Nearly 30 yrs experience in the business of poker and this is absolutely the worst run room I've ever worked in. Long gone are the true "poker people" in management. Between bad rulings, and outright incompetent management, including uppermost casino management it's God awful.
Over hiring, then keeping 50% or more of staff as part time, with 3 day work weeks, early force outs before shift ends, no benefits. It takes 5-7 yrs seniority to make full time status. Even then you may get forced out before shift end depending on the shift.
This company has only TAKEN away from the employees since it's opening. They have given nothing. No pay raise for 2017. Paid time off is based on hours worked, no longer given on anniversary. Employee dining room went from the best in the business to absolutely disgusting. Powdered eggs anyone?
In such a highly customer service oriented business, when you treat employees like garbage, how do you expect them to have a big smile and good attitude with the customers?
Take as much time off as you'd like *unpaid.
Low pay, clueless management, promote the incompetant, horrible 401k