Customer Service Professional (Current Employee) – Work from home – May 31, 2016
As an independent agent I work from home and sign up weekly for hours I wanted to work. A typical day getting up setting up computer; logging into systems; and assisting customers. I schedule a break for lunch and go back to work.
The hardest part of my job is getting the amount of hours I want weekly. Some weeks are better than others.
I learned to be efficient and control my average handle time so that I can have access to the upcoming schedule sooner.
The challenging part of my job recently is that I miss having co-workers around me. I enjoy interacting with others in person, not just thru chat rooms.
The most enjoyable part of my job is I do have a lot of control over my schedule. I'm willing to trade that for more interaction with real people around me.
no personal interaction with other people - other than chat room
get a real job and stay away, your wasting valuable time
CSP (Former Employee) – Fort Myers, FL – June 19, 2016
This company is awful, I've been stupid enough to work for them for over a year. I can't get any hours anymore when i used to be able to get many, My metrics are usually superior to everyone with the exception of of sales. on the comcast client, your job is to resolve billing issues and do television tech support. If you suck at doing both of these they don't care as long as you can trick somebody into selling them a line of business that they don't have. ie (internet, home security, digital phone and tv). Most of the pfs in the chat room don't know how to do their job and if you can't resolve an issue for a customer there is NO supervisor and don't expect a pf to take the call for you, they will do ALL that they can to avoid taking the call, so basically you have to pretty much just hang up on the customer to avoid being cursed at anymore. Not to mention i am owed close to 500 dollars in back pay on the arise side because they don't know how to do payroll. my suggestion, stay very far away from this and get a real job, Your own business BS with them is a joke, plus you get no overtime past 40 hours.
Customer Service Representative (Former Employee) – Charlotte, NC – May 17, 2016
I paid $250. for a client and took the class and did one week of customer service and then they dropped me. I'm like why and I was told that per my sow I did not handle calls in a timely fashion. Well I'm one week out of class. I don't get a chance to improve on my call handle time. Nope. And guess what. Have to pay the $250 and retake the class. Not sure that is an option for me now. Just don't think it's worth it.
flexible hrs and the convience of working from home.
Sales Associate/Customer Service (Former Employee) – Arlington, TX – May 10, 2016
Excellent company to work for with flexibility to make your own hours. the only down is the investment in paying for your training and doing training with no pay. Over all it was worth the time and energy I invested in to this company to be able to make my own hours to be able to be there for my kids sporting events
Customer Service Representative (Current Employee) – Detroit, MI – May 9, 2016
Arise is a nice company to work for, it allows you to set your own hours and still work other jobs or spend family time. The job itself is relatively easy and the training provided allows you to get all the required information to do the job properly.
BEWARE While when this company began they were well known and treated their IBO'S and CSP's as human beings now they will terminate you at the drop of a hat and only explanation is failure to meet statement of work (SOW) requirements. It is impossible to talk to a human being everything is done on line. There is a reason the state CA won a muti-million class action suit filed for unfair labor practices. Management knows nothing about what they are doing it is the most frustrating place to work. I have law degree, and law school was less stressful. Also owned my own company for 30 years, and NEVER have seen such a poorly run company. They did not even make the top 100 at work home job companies, this in itself says something.
Person must pay to learn what the job is with no guarantee you will receive a Statement of Work. The SOW is only good for 3 months and at times, it will not renewed for no reason. The job is part time only and some clients there is at times no time frames to work at all. Some supervisors are not willing to help when we put a question in chat to get an answer to help a customer out. There are no pay upgrades. I worked at clients for 3 yrs and the pay was always the same. Some of the personal/supervisors were great and gave you the answer you needed and fast.
Very flexible company to work for. Friendly and professional enviroment.
Customer Service Representative (Current Employee) – Atlanta, GA – April 14, 2016
Going to work is very enjoyable! This company has taught me a lot about time & cash management. My co-workers are just great! The hardest thing about my job is the slow season. Sometimes it's so slow we won't have any or not too many hours. But the most enjoyable part is definitely the flexibility .
Not recommended if you are really looking for stability
Rogers (Former Employee) – customer service – March 24, 2016
My experience with this company is that they don't care about the individuals that area accepted into their "admissions" part of the program. If you by chance should make an error, it will count against you and you may not even have the chance to move forward. I did get as far as training and I loved the trainers...due to health reasons I was unable to complete my contract. I did advise and from my understanding I would be able to return, that was not the case. As a matter of fact without explanation I am unable to even pursue another contract through them. I also know of other agents who are no longer with them because they are too stringent and don't seem to have room for people? It's as if they are computers themselves. You can't even speak to a real person, whether in or out of a contract. Overall, I definitely don't recommend them as a company to work for unless you are comfortable with an impersonal type of environment.
no breaks, no human interaction nor understanding, it's like working in a robotic envirionment.
Customer Service Representative (Former Employee) – Miramar, FL – March 24, 2016
I spent way too much money training for a job that did not last. The training was inadequate and did not leave me feeling prepared for the job at hand. Then, after only a couple of weeks of no more than 15 hours total, the job disappeared. I was furious. Of course, they don't issue refunds; how convenient. When I had to turn to unemployment benefits to help get me on my feet, lo and behold, the state couldn't track them down. They are not a legitimate business, and have been reported by myself and many others, many times over.
Data Entry (Former Employee) – Iowa – March 20, 2016
It was stay at home job. The training wasn't sufficient when I first started on my own. Having to pay my own taxes wasn't what I wanted to do. Not enough hours. When trying to technical help was almost imposable. Getting help with concerns took forever.
Customer Service Representative (Current Employee) – Miramar, FL – March 12, 2016
Once you have completed your investment (Opening your LLC, buying a cpu and paying for the Arise course.) You are then able to see what clients they are offering and the pay wages are. I think that is a ploy to get you to start with them and then one you see that they do not pay accordingly you want to run for the fills.
Resort Reservations (Current Employee) – From Home – February 29, 2016
A typical day at work I can help guest on the phone in pajamas. I learned the disney way of customer service and sales. The hardest part of the job is not having co workers by you to talk to or help you have to use chat for that. The most enjoyable part of the job is you work from home and make your own hours, and your pay rate goes up if you are performing at top level.
It's another life experience and always fun to work w/individual w/disability
Community Integration Specialist (Current Employee) – Syracuse, NY – January 31, 2016
My typical day at work is serving the mentally disable individual who depends on me for their activity of daily living provided within the capacity spelled out by the law and the company's policy; and without which these individuals may not find fulfillment as humans in their live. I learned to empathize and put myself in their shoes as I could possibly find my self in their situation. I managed both good and stressful times and always put a garb of human face with a milk of kindness. It's a work environment that one must have team sprite for a great outcome from the individual we serve.
The hardest part of the job is when individual is not responsive to verbal prompt instructions.
The most enjoyable part is when individuals are responding well and each outing is event free.