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ARISE
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35 reviews

ARISE Employer Reviews

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Compensation/Benefits
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live person AT&T chat
live person sales agent AT&T. (Current Employee), at home – May 3, 2013
Pros: your own hours 24/7
Cons: you do need to pay for the course to begin but its worth it.
Been working with AT&T chat through Arise for almost three years and love it, you can't beat work at home and I love the chat feature choosing your hours. Excellent help with Arise with the PF's and just a super experience all around.
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Not for most.
Client Support Professional (Former Employee), georgia – May 2, 2013
Pros: work at home, comfortable enviornment, make on schedule
Cons: impersonable at times, start up fee's, email alot of spam but where it really counts they don't
I got into Arise around Dec. Finished up training for at&t Mobility in early March. In the past 2 weeks they cut 40% of csp's from the at&t client cause of over production. (I see another reviewer in training suffered as well) Completely unfair. When they made the decision to fire csps over metrics, they looked at my metrics from nesting and I was now – more... in production doing much better. Nesting hours were so terrible due to too many csps in production and the resolution rooms were slow. They had no hrs to give us.

I had only paid $49 for the at&t course (Holiday price) and made my money back in no time. But I don't think I will stick with arise cause there is no guarantee you will get your investment back. Now that 40% of us are fired, all the courses are extremely high in the 200s. I wouldn't recommend someone paying to get a job and being let go when you don't work to their standards cause you cant.

Also they wanted you to do alot for less. I actually enjoyed customer service and helping the customer. But for $8 an hr, much less than that of a call center, I was swamped in daily emails about attending an online huddle, weekly meetings about improving customer service and being encouraged to upsell when that wasn't in the contract or training to. If it isn't broke, don't fix it. After I found my niche and got comfortable with the customers, I had 20% of 7 day repeats and an average handle time of 750 sec sometimes more only because of the dynamic of the calls. Why must I attend a huddle on how to greet the customer and how to sound nice every week? Some days you have more technical calls or a person who wants to argue about the bill. You cant do everything in under 10 minutes and thats what Arise/at&t doesn't get.

I also wouldn't recommend someone with a "real" job to go into this. This opportunity seems the most appealing to stay at home mom's or college students who want to get their foot in the door. Many scenarios come into play. But if you already have a job and choose to do this, keep both or get another work at home job for added security. – less
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Arise/Turbotax
Independent Contractor (Former Employee), Albany, GA – April 13, 2013
Pros: easy learning
Cons: depending on client you choose it could take weeks til youre called on to work
Depending on the client you choose..it can be a make or break situation..for me and as i found out later, others werent fond of the particular client we chose. I havent checked out others..but for the one i chose.it was tough to get any work time. It's like being hired but playing third string,
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PCSE – April 19, 2013

I agree with the comment stated. I does depend on the client you select. However, I have one client I am working with them and it has had some pay for it but like any business it has its busy season and its slow season.

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work from home
Contractor (Current Employee), Douglasville, GA – April 11, 2013
there is opportunity to become gainfully employed. but some of the jobs are seasonal positions.
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Awful Experience, Run don't walk away from ARISE!
CSP IBO (Former Employee), At Home Agent – April 10, 2013
Pros: works from home, legitimate work opportunity
Cons: poor communication, poor training
I was told about ARISE by an individual who had some success with the organization. I began the enrollment process and started my first class within a few weeks. Well, that was over 6 months ago and I have not recouped my investment yet. I have successfully completed certification but for reasons beyond my control (client goals misrepresented, tech – more... issues that partner support was very slow to correct) I am still finacially deficient. Initially it appeared to be a great opportunity. But all that glitters is not gold. Many of their clients hire at home agents directlyI have seen at least 3 listed on the Indeed website. The fruit company, the large communication company, and the tax software company, all hire directly for home agents. In the future I will cut out the middle man (ARISE), save my money ( training expenses) and go straight to the client. Verbal communication is non existent, I'm okay with that some of the time, but when there are issues I want to speak with someone. This does not happen here. You have to learn everything about the company on your own typically through trial and error. If you have questions, good luck finding answers, unless you already know someone with the answers. Management can be very rude (even through emails) if you have problems with the system or the company. And you have to wait on them to respond to most issues, not what I expect when I am paying expenses out of pocket.

Be Warned!!! Proceed at your own risk. – less
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Total Waste
IBO (Former Employee), Home – April 10, 2013
Pros: nothing
Cons: everything
I spent 2 months training for AT&T and 2 days shy of being finished with the course everyone in my training class was TERMINATED!! They say the termination was because we wasn't meeting the commitment adherence but during training and doing prework we was advised by the trainer and the higher ups that we did not have to take calls or do production work, – more... especially if there were no hours available. So we all in the class was unable to work. Well upon getting Terminated and having spent money and time on this training, when I could have been out looking for work and actually being paid to train somewhere else. Then when asking to have them review a case that they made a mistake on, they inform me that there is nothing they can do and they aren't allowed to give any information for me to contact anyone on behalf of this incident, which outrages me!!! I have bills, childcare, more bills...etc. and having to struggle because I was looking forward to being able to start making some money very soon... I am beyond disappointed in this company and if you all are considering working for Arise for any client I suggest you make sure you have a large back up plan and a way to pay bills instead of waiting until you all get done with training, because they cant even give a straight answer as to why we are terminated other than it being a commitment adherence thing, when we was told we didn't have to honor that until after training. Also while you are in training, there are never hours available. I would wake up in the morning and see if there were hours so I could pick up some and there would be hours posted after I was already asleep for grave yard shift but none for during the day. This was a total waste of time. Not to mention I spent $500 on getting legal documentation done so that I could be a IBO in this business with my own business. – less
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Don't work for them
IBO and CSP (Current Employee), Savannah,GA – April 1, 2013
Pros: they would pay you
Cons: too many fees, slow at fix tech issues, if you are not a big company with arise you get no respect.
The company is a rip off. First off let me start off by saying there is a lot of fee associated with this company. You pay for background check, CSP training and Client training. The only way to make any real money with them is become your own IBO. Which means you would have to incorporate your business. After incorporated you have to sign up for a – more... client. More fees are associated with signing up with a new client. Do not ever have an issue where the client need to fix their software. It could take up to a month to get it fix. The entire month you are out of work you are not getting paid. Do not make arise your primary job because there is no job security and if there is an issue with client software you take the blunt of the blow. Technical support do not care, they would blow you off... – less
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your able to make a living from home
Call Center Rep (Current Employee), Atlanta, GA – March 21, 2013
Pros: freedom and independence
Cons: not always alot of hours
Arise is only acceptable because of your independence and freedom. Its definitely not a life time job. you have to take the good with the bad and make the most out of it.
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Convenient position to balance work and family
Customer Service Representative Sales Associate (Current Employee), Florida – March 10, 2013
Pros: convenient hours
Cons: low pay
Answer calls online with computer, entire convernsation is typed out in chat setting. I work independently and efficiently.
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This is a worst worst company
Front line agent (Former Employee), Toronto Canada – March 6, 2013
this a worst company I have ever seen. Worked for Rogers through Arise for a year although I worked through vendor I was not paid for mths I made 100's of inquiries but I know that Arise was not paying their other contractor who were working. They will want you to work like machine ethics doesn't exist in this company. I worked for Rogers agent other – more... agent use to give false information to customers to sell products and poor customers, most of the time they were screaming at me, although I got more good reviews than not. But I was never appreciated by arise. They only focus in selling don't care about values. I will never suggest anyone to work for this company. Management is HORRIBLE, Job security is HORRIBLE, culture values 0, Compensation benefits they are looters they don't pay their employees. – less
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This is a worst worst company
Front line agent (Former Employee), Toronto Canada – March 6, 2013
this a worst company I have ever seen. Worked for Rogers through Arise for a year although I worked through vendor I was not paid for mths I made 100's of inquiries but I know that Arise was not paying their other contractor who were working. They will want you to work like machine ethics doesn't exist in this company. I worked for Rogers agent used – more... to give false information to customers and poor customers most of the time they were screaming at me although I got more good reviews than not. But I was never appreciated by arise. They only focus in selling don't care about values. I will never suggest anyone to work for this company. Management is HORRIBLE, Job security is HORRIBLE, culture values 0, Compensation benefits they are looters they don't pay their employees. – less
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Worst Place ever
Sales (Current Employee), FL – December 31, 2012
Pros: at home
Cons: management that are not trained, constant changes in policy, low pay
This is not a company that you want to be affiliated with. Check CA and other states for Class Action Lawsuits. The company was nice when it was Willow however when moving over to Arise it started downhill. Check out Arise Scams, Arise Complaints via Goggle. They are about taking your money, pushing you through, getting more classes that you pay for – more... out of pocket to keep this going. They want to you start a business to work for them to prevent liability for them however you really do not control that business and it is a front for them. – less
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Koqui – February 27, 2013

I totally agree. They pretty much relieve themselves of being responsible for paying taxes for work you complete and from paying you for any eployee entitled benefits. This is the worst experience of my life.

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Great opportunities
LivePerson Chat Agent (Former Employee), Online – November 23, 2012
The most enjoyable part of the job was being able to work with customer all day and care for their needs.
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Great people to work with
Customer Service Representative (Former Employee), Miramar, FL – November 20, 2012
Really enjoyed working with Arise. The flexible work schedule was the best and allowed for other activities.
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its a ok job
Support sales reps (Current Employee), Ocala, FL – November 5, 2012
Pros: it pay the bills
Cons: no job security
you have to log in ever day on the hour to try and get a good stat time , u have to pay for ever new job you want to take lil to no management
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Productive and the company really cares about there employees
Home community base services (Former Employee), 1700 S 1st Av.Yuma, AZ – October 29, 2012
Imediatly start working with the client, I learned to communicate with the client she was unable to speak. Management would check in and ask how the client and how I was doing on the job. I was the only one working their but I met up with coworkers during meeting which was nice. The lifting and change of diapers, I enjoyed interacting with the family – more... in regards to the client in outing and doctors appointments. – less
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ARISE is a local NGO with lots of potential for growth hence requires a lot of hard work. As Founder and ED, i enjoy my work very much
Executive Director/CEO (Current Employee), NTUNGAMO UGANDA – October 3, 2012
Pros: get time off, job satisfaction working with rural communities, experiences on the job, lots of invitations for seminars and conferences
Cons: funding is still in adequate
As a local NGO that depends on Donor funding, benefits are still modest.

Our culture and values include teamwork, honesty, transparency and accountability.

Job security and advancement are guaranteed maximally.

Management is efficient and effective due to experience and exposure acquired in my previous work as a member of Parliament.

As ED i delegate – more... some of the work to my competent staff and save time for myself and family. – less
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Arise/Cheryl's Virtual Assistant company
Online Chat Representative (Current Employee), Miramar, FL – September 16, 2012
Pros: work from home, flexible scheduling, good pay
Cons: some out of pocket costs to get started, but you recoup these costs within the first month of working with us
Great work at home opportunity to work with many Fortune 500 companies. My company Cheryl's Virtual Assistant Company is contracted with Arise and I hire individuals who have the desire to make good money working from home. Jobs range from sales, customer service, technical support and so much more.
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Shantay – April 7, 2013

Are you still with Arise? And do you have any positions available

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Online Work at Home Position - Challenging
Customer Service Representative (Current Employee), Work at Home; HQ Miramar, Fla – September 9, 2012
Pros: challenging and fun
Cons: compensation, system, and flexibility issues.
Part time receiving calls and resolving issues 3 - 8 hr/day total 20-25 hrs.Online, work at home position.
Constant learning experience.
Management - B- - Compensation inequities; Inflexible; slow to change; multiple system issues, incl bad links and down systems.
Not being paid for the work I perform.
Helping customers and resolving there issues.
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Comfortable and convenienrt
AT-HOME CONTRACT CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Home – July 25, 2012
Pros: save on gas
Cons: no chance for advancement, pay is on the low end
This organization is a work from home faciliator. So they allow people who have no alternative or are looking for additional income. To contract with major corporations as independent contractors.
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About ARISE

We provide for programs which occur over several days or weeks as well as some which may be a one time activity. We have staff – Read more